Case ID: 1162839 Please confirm your message

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Your request for technical assistance has been received. Thank you. 

If you are a student running the Student Version, please see below for 
information on **Student Version support.

If you have submitted this request via our web support form, please disregard 
the request for additional information below.

If you have submitted this request through address@hidden, please include the 
following information so that we may provide a solution to you more quickly.  
If you have already given us this information in your email submission, please 
disregard this request.  

To supply any additional information requested below, please reply to this 
message keeping the subject of the message intact.                              
               
                                                                           
1) MATLAB License Number (Must be provided in order to get support  - Please 
see below*)        
2) Result of executing "ver" at the MATLAB prompt                          
3) Computer type, model and operating system version                       
4) Exact errors you are receiving (if any)                                 
5) Hardware and memory configuration (if reporting a memory issue)         
6) Printer brand and model (if reporting a printing problem)               
7) If you are reporting a problem with a M-file or a Simulink model        
please send the M-file or the model and all other files needed to          
reproduce the problem here at The MathWorks. Also give a brief             
description of how to reproduce the problem.                               
8) Add or edit your contact information:                                    

Access #:                   
License #:                                 
First Name: 
Last Name: Temporary Contact
Company Name: 
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Phone Main: 
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*MATLAB License Information:                                         
Telephone and e-mail access to our technical support staff is one of the 
benefits of being enrolled in our Software Maintenance Service. Therefore, in 
order to receive technical support from our staff, you must provide us with 
your license number and that license number must currently be in maintenance. 
If you did not send us your license number in your original email, you must 
send it with the other information below.                  
                                                                           
To find your MATLAB license number:                                        
Step 1 - Type the following at the MATLAB command line:                    
     
     ver                                                                     
                                                                           
Step 2 - If the license number shown in the above output is 0 or if MATLAB has 
not been installed yet, please contact the Primary Contact or the System 
Administrator for your company's MATLAB account.  

**Student Version Support:
Telephone and email access to our technical support staff is not available for 
students running the Student Version of MATLAB. However, if your question is 
regarding an installation or download problem or you are reporting a bug, 
enhancement or segmentation violation, please provide any additional 
information requested above.

                   
Sincerely,                                                                 
Technical Support                                                          
The MathWorks                                                              

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