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[MSN Hotmail]

This is an auto-generated response designed to let you know that our system 
received your support inquiry and a Support Representative will review your 
question and respond to you soon. Please note that you will not receive a reply 
if you respond directly to this message. 

IF YOU ARE NOT A HOTMAIL CUSTOMER AND ARE REPORTING SPAM FROM HOTMAIL:

Please note that we will need to see full message headers when you forward the 
offending mail to Hotmail. Full message headers are required for us to take any 
necessary action on the reported account. If you need help on how to view 
complete header information, please consult the Help associated with your 
e-mail program. 

IF YOU ARE A HOTMAIL CUSTOMER:

While you are awaiting response from a Support Representative, here is some 
additional information about how you can help protect your account. We realize 
that this e-mail message is lengthy, but please read the entire message below 
because the answer to your question may be included.

Within this message is information on:

  I. Limiting Junk E-mail ("spam")
 II. Turning on the Junk Mail Filter
III. Reporting Unwanted, Abusive, or Fraudulent E-mail

We strictly enforce the MSN Website Terms of Use and Notices(TOU), which 
forbids e-mail abuse. We ask for your support to help Hotmail prevent unwanted, 
abusive, or fraudulent e-mail.


*************************
I. Limiting Junk E-mail ("spam")

Hotmail employs the following methods to help protect you against spam:

  - We limit the number of individual recipients for each e-mail message.
  - We don't allow numeric characters at the beginning of an e-mail address. 
Any Hotmail sign-in name beginning with a numeric character is a forgery.
  - We include "X-[Originating-IP]: [xxx.xxx.xxx.xxx]" in the header of each 
e-mail message that Hotmail delivers. Any e-mail message without this entry in 
its full header didn't come from Hotmail.
  - We use industry standard security technologies to help block our relay 
hosts from those who send spam.
  - We take legal action against senders of unsolicited bulk e-mail who forge 
Hotmail addresses.

List brokers and individuals who send spam use many tools and techniques to 
gather e-mail addresses wherever they appear online. Here are some suggestions 
to help you reduce the amount of spam that you receive.

Do:
  - Remove yourself from any unprotected member directory.
  - Open another e-mail account that you can use as an address for newsgroup 
and listserve publications or for posting on bulletin boards.
  - Use the "Block Sender" option in Hotmail to block the delivery of e-mail 
from a specific sender.
  - Use the Junk Mail Filter feature of Hotmail to filter spam into your Junk 
Mail folder.

Don't:
  - Use your primary account to post to an online service or any Internet 
bulletin board.
  - Use your primary account to post in a Usenet newsgroup or mailing list.
  - Spend time in chat rooms or an online service that displays your address of 
your primary account.
  - Include yourself in an unprotected member directory of an online service 
(the Hotmail Member Directory helps protect you from spam because we do not 
display member addresses).
  - Reply to unsolicited e-mail messages with a "remove" request because this 
only validates to the sender that your address is current.


*************************
II. Turning on the Junk Mail Filter

The Junk Mail folder uses innovative technologies to help protect you from 
unsolicited e-mail messages (also known as "spam"). Hotmail examines all 
incoming mail that you have not blocked or filtered. If it determines that the 
message is junk mail, Hotmail directs the message to the Junk Mail folder. You 
can specify how long messages remain in this folder before they are 
automatically deleted.

>>> To set the Junk Mail Filter

1.  Click "Options" to the right of the "Contacts" tab. The "Options" page 
appears.
2.  Under "Mail Handling", click the "Junk Mail Filter" link. The "Junk Mail 
Filter" page appears.
3.  Select "Default", "Enhanced" or "Exclusive" to enable the filter. See below 
for descriptions of what happens with each filter level.
4.  Click "Save Changes" to save your settings or "Cancel" to return to the 
"Options" page.

What is filtered at each level setting:
  
  - Default vs. Enhanced. The Junk Mail Filter looks at a number of different 
clues in e-mail and tries to determine whether the message you received is junk 
mail. Setting the filter to "Enhanced" results in a stricter interpretation of 
what mail is valid than setting it to "Default". An "Enhanced" filter can 
result in more valid mail being filtered to the Junk Mail folder than you want, 
and you may need to check the folder from time to time to ensure that nothing 
you want has been defined as "junk". If you find valid mail in your Junk Mail 
folder, select the message and click the "This is not Junk" button.
  - Exclusive: An "Exclusive" filter means that messages reach your Inbox only 
if they are from an address in your Contacts. This uses encryption to help 
protect against junk mail. By setting your Junk Mail Filter to "Exclusive", you 
accept only e-mail from your friends. This is e-mail equivalent of "don’t talk 
to strangers". 

Hotmail helps you to maintain your Contacts by offering to add e-mail addresses 
to your Contacts when you send out e-mail.

Note: If you want to accept mail from an address but don’t want that address in 
your Contacts, you can add an address to your "Safe List" (You may want to use 
this for newsletters, for example).

IMPORTANT: Remember to check your Junk Mail folder at regular intervals to 
ensure that the filter catches only the messages that you want to delete. For 
example, mailing list mail and mail forwarded from another e-mail address may 
be filtered to the Junk Mail folder. To ensure that these e-mail messages go to 
your Inbox, create Hotmail filters or add the sender's address to the Safe List.

>>> To add an address to your Safe List

1.  Click "Options" to the right of the "Contacts" tab. The "Options" page 
appears.
2.  Under "Mail Handling", click the "Safe List" link. The "Safe List" page 
appears.
3.  In the box at the left of the page, type the address.
4.  Click the "Add >>" button to add the address.
5.  Click "OK" to save your settings or "Cancel" to return to the "Options" 
page.

>>> To change the status of a junk mail message

If you receive a message in the Junk Mail folder that you do not consider junk 
mail, do one of the following:
   - In the Junk Mail folder, select the check boxes next to the messages that 
you do not consider junk mail and click the "This is not Junk" button. The 
selected messages are moved to your Inbox, and messages from these senders are 
not sent to the Junk Mail folder in the future.
  - In the Junk Mail folder, select the check boxes next to messages and select 
a folder from the "Move to" drop-down list above the message list. This method 
moves the selected messages to that folder, but does not guarantee that 
messages from that sender are not sent to the Junk Mail folder in the future.  
Follow the direction above to ensure future mails from that sender arrive in 
your Inbox.

Note: Mailing list mail and mail forwarded from another e-mail address may be 
filtered to the Junk Mail folder. To ensure that these e-mail messages go to 
your Inbox, create Hotmail filters or add the senders of these messages to your 
Safe List.  


*************************
III. Reporting Unwanted, Abusive, or Fraudulent E-mail

To report spam you will need to forward it with full headers.


>>> To report junk mail coming from an MSN Hotmail account

Not all junk mail you receive from an @hotmail.com address is from a legitimate 
Hotmail account. For Hotmail to assist you, please identify the true origin of 
the e-mail as follows: 
1.  On the "Options" page, click "Mail Display Settings" under "Additional 
Options". 
2.  Under "Message Headers", click "Full", and then click "OK". 
3.  Search for the following text in the message header: "X-originating-IP". 

An example looks like this: 

"Sat 02 June 2001 13:47:27 PST
X-Originating IP: [123.4.567.89] From: "Scarlett O' Hara" 
address@hidden" 

If you find an X-originating-IP line in the message header, forward a complete 
copy of the message, including the full message headers to address@hidden 

If you cannot locate this line in the message header, the message has been 
forged and is not from a legitimate Hotmail account. Unfortunately, we are 
unable to take action against this account because it does not implicate a 
Hotmail member. 


>>> To report junk mail coming from an account other than MSN Hotmail

1.  Follow steps 1-2 above to display full header information. 
2.  In the header, look at the last "received" notation to locate the domain it 
came from (the e-mail service provider). It will look something like 
"address@hidden". 
3.  Forward a complete copy of the message, including the full message header 
to address@hidden or, if the ISP does not have an abuse address, send your 
complaint to Webmaster at the domain name.



>>> To view full headers in Microsoft Outlook Express or Microsoft Outlook

1.  On the unopened mail, place your cursor over the mail, right-click, and 
click "Options".
2.  Under "Internet headers", copy the contents of the full header.
3.  Follow the steps outlined above in the section titled "Report junk mail 
coming from an MSN Hotmail account". 



>>> To view full headers in MSN Explorer or MSN 8

1.  Open the message, and then click "More" in the upper right corner.
2.  Click "Message Source". The message opens in a new window with all of the 
header information visible.
3.  Follow the steps outlined above in the section titled "Report junk mail 
coming from an MSN Hotmail account".

You can keep up to date with the fight against spam at:
    http://www.cauce.org/

Remember that MSN Hotmail also has comprehensive online help available--just 
click "Help" in the upper right corner.