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[support]

Dear address@hidden,

Thank you for contacting Macromedia Support. We were not able to locate the 
incident
number you provided in our system. Please refer back to the original message 
you recieved
from our support system for the incident number. If you are e-mailing us 
directly with a
new request, please re-submit your request by visiting:
http://www.macromedia.com/support/email/complimentary

This form will prompt you to enter all of the information we need to help you 
resolve
your issue as quickly as possible.

If you are still unsuccessful in submitting your request for support using your 
incident
number and believe you have a valid incident number, please contact
Macromedia Customer Service by visiting:
http://www.macromedia.com/support/email/cscontact/

If you do not have an entitlement ID and would like information about your 
available
support options, including how to purchase a support entitlement, please visit:
http://www.macromedia.com/support/

NOTE: E-mail support is not available for Macromedia ColdFusion, HomeSite, Kawa,
JRun, Spectra or Sitespring. To find out about the available support options 
for these
products, please visit:
http://www.macromedia.com/support

Best regards,

Macromedia Technical Support