Re: Re: important document_all

[MSN Hotmail]

This is an auto-generated response designed to answer your question as quickly 
as possible. Please note that you will not receive a reply if you respond 
directly to this message. We hope the directions below answer your question. If 
after following the directions your problem is still unresolved, please send 
your question to the e-mail address listed at the end of this message and a 
Customer Support Representative will help you.

We realize that this e-mail message is lengthy, but please read the entire 
message below because the answer to your question may be included.

Within this message is information on:

  I. Retrieving Your Password
 II. Changing Your Password
III. Still Didn't Solve Your Problem?


**************************
I. Retrieving Your Password

Because of our Privacy Policy and our utmost concern for your security, Hotmail 
provides you with two ways to retrieve your lost or forgotten password.

>>> To retrieve or change your password if you have a secret question

1.  Go to:
     https://memberservices.passport.com/ppsecure/MSRV_ResetPW.asp
2.  Answer several account profile questions on your "Sign-in Name", 
"Country/Region", "State", and "ZIP Code".
3.  Click "Continue". Your secret question appears.
4.  Answer your secret question correctly and you can reset your password 
instantly.

>>> To retrieve your password if you do not have a secret question

1.  Send an e-mail message requesting help with your password to:
    address@hidden
2.  In the "Subject" box, type:
      PW VERIFICATION INFO ENCLOSED
3.  Provide the following information.
    - Name (first and last)
    - Sign-in name
    - Birth date
    - Country/region
    - State
    - ZIP or postal code
    - Approximate date of last successful sign-in or approximate date of 
account registration

If you provide all of the information requested and it is correct, Hotmail 
resets your password and sends it by e-mail to the address from which you sent 
your request. As soon as you can gain access to your account, change your 
password and your secret question in the "Options" page. 

>>> To change your secret question

1.  Click "Options" to the right of the "Contacts" tab. The "Options" page 
appears.
2.  Under "Your Information", click the "Secret Question" link.  The "Secret 
Question" page appears.
3.  Type your password in the box provided. Below that, type your new secret 
question and its answer.
4.  Click "OK" to complete the change or "Cancel" to return to the "Options" 
page without changing your secret question.

If you are using a non-English version of Hotmail, remember that you must type 
your password, like your sign-in name, in Standard English-based text. 

Note: If you do not sign in to your Hotmail account for 30 days or within the 
first 10 days after you set up your account, Hotmail marks your account as 
"Inactive". Your stored e-mail messages are deleted, and inbound messages are 
returned to the sender. Your Passport is still functional, and your Hotmail 
sign-in name is reserved. To reactivate your account, go to 
http://www.hotmail.com and type your sign-in name and password. If your account 
remains "Inactive" for 90 days, Hotmail permanently deletes it. If you want to 
permanently close your Hotmail account, you must not sign in to Hotmail or any 
other Passport site (such as Messenger or eShop) for which you use your 
address@hidden Passport for a full 90 days. In addition, if your Hotmail 
account is closed, your hotmail.com Passport is also closed.


*************************
II. Changing Your Password

>>> To change your password

1.  Click "Options" to the right of the "Contacts" tab. The "Options" page 
appears.
2.  Under "Your Information", click "Password". The "Password" page appears.
3.  In the "Old Password" text box, type your current password.
4.  In the "New Password" text box, type a new password.
5.  In the "Reenter New Password" text box, confirm your new password by 
retyping it.
6.  Click "OK" to change your password or click "Cancel" to return to the 
"Options" page without changing your password.

Suggestions for changing your password:
   - Your password must be at least six and not more than sixteen characters 
long and include both letters and numbers (for example, "Classics39").
   - Your password is also case sensitive, so be aware of any letters that you 
capitalize.
   - Do not use dictionary words from any language (for example, "armchair", 
"fauteuil", or "silla".)
   - Do not use proper names, such as the name of your pet, best friend, or 
significant other (for example, "James" or "Fluffy").
   - Do not use personal information that a person could easily figure out (for 
example, using "Scarlett" as your password if your favorite movie is "Gone with 
the Wind").
   - Use a combination of letters, numbers, and punctuation (for example, 
"amos94$!").
   - Use something that you can remember, but is difficult to figure out (for 
example, "VivLso39!" as an abbreviation for "Vivien Leigh played Scarlett 
O'Hara in 1939!").

Note: We recommend you change your Secret Question and Answer when you update 
your password. This improves the security on your account. Your secret question 
allows only you to retrieve your password online if you ever forget it.

Note: If you are using a non-English version of Hotmail, your password, like 
your sign-in name, must be typed in Standard English-based text.

Warning: To help protect your personal information, a Hotmail employee will 
never ask you for your current password, either by phone or e-mail. Hotmail 
requires your password only when you sign in to your account and even then, 
your password is not displayed on screen. If you receive a message that asks 
for your current password, please forward it to address@hidden immediately and 
do not respond to the message. Never share your password or secret question and 
answer with anyone else. And change your password and secret question regularly 
to increase the security of your account.


*************************
III. Still Didn't Solve Your Problem?

Send an e-mail question (including any additional information such as operating 
system, browser type, and error message) to:
    address@hidden
and a Customer Support Representative will help you.

Remember that MSN Hotmail also has comprehensive online help available--just 
click "Help" in the upper right corner.