Re: The art of closing bug reports

[Lennart Borgman]

On Sun, Jul 10, 2011 at 03:02, Glenn Morris <address@hidden> wrote:
>
>>> I am a bit disturbed by bug reports that are closed without much
>>> effort trying to understand if the bugs are still there.
>
> There is also an "art" to opening bug reports. It's well documented, and
> many people manage to do it. I'm sorry to say, but some bug reports are
> of such low quality that they essentially have no value. Leaving them
> open does nothing except dilute attention away from other reports where
> progress can be made.

Since I happen to manage many bug reports myself I have some
experience with this. I close bug reports that I can't reproduce and
get no feedback on. But I do not do that if I just do not have time to
reproduce them. Then I just leave them since they might be valuable
further on.