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[Fmsystem-commits] [6733] new app: helpdesk
|
From: |
Sigurd Nes |
|
Subject: |
[Fmsystem-commits] [6733] new app: helpdesk |
|
Date: |
Fri, 07 Jan 2011 08:00:04 +0000 |
Revision: 6733
http://svn.sv.gnu.org/viewvc/?view=rev&root=fmsystem&revision=6733
Author: sigurdne
Date: 2011-01-07 07:59:59 +0000 (Fri, 07 Jan 2011)
Log Message:
-----------
new app: helpdesk
Added Paths:
-----------
trunk/helpdesk/
trunk/helpdesk/inc/
trunk/helpdesk/inc/class.botts.inc.php
trunk/helpdesk/inc/class.cat_hooks.inc.php
trunk/helpdesk/inc/class.menu.inc.php
trunk/helpdesk/inc/class.sotts.inc.php
trunk/helpdesk/inc/class.uitts.inc.php
trunk/helpdesk/inc/hook_config.inc.php
trunk/helpdesk/index.php
trunk/helpdesk/js/
trunk/helpdesk/js/yahoo/
trunk/helpdesk/js/yahoo/tts.add.js
trunk/helpdesk/js/yahoo/tts.index.js
trunk/helpdesk/js/yahoo/tts.view.js
trunk/helpdesk/setup/
trunk/helpdesk/setup/default_records.inc.php
trunk/helpdesk/setup/setup.inc.php
trunk/helpdesk/setup/tables_current.inc.php
trunk/helpdesk/templates/
trunk/helpdesk/templates/base/
trunk/helpdesk/templates/base/app_data.xsl
trunk/helpdesk/templates/base/columns.xsl
trunk/helpdesk/templates/base/config.tpl
trunk/helpdesk/templates/base/files.xsl
trunk/helpdesk/templates/base/tts.xsl
trunk/helpdesk/templates/default/
trunk/helpdesk/templates/portico/
trunk/helpdesk/templates/portico/css/
trunk/helpdesk/templates/portico/css/base.css
Added: trunk/helpdesk/inc/class.botts.inc.php
===================================================================
--- trunk/helpdesk/inc/class.botts.inc.php (rev 0)
+++ trunk/helpdesk/inc/class.botts.inc.php 2011-01-07 07:59:59 UTC (rev
6733)
@@ -0,0 +1,979 @@
+<?php
+ /**
+ * phpGroupWare - helpdesk: a Facilities Management System.
+ *
+ * @author Sigurd Nes <address@hidden>
+ * @copyright Copyright (C) 2003,2004,2005,2006,2007 Free Software
Foundation, Inc. http://www.fsf.org/
+ * This file is part of phpGroupWare.
+ *
+ * phpGroupWare is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * phpGroupWare is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with phpGroupWare; if not, write to the Free Software
+ * Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301
USA
+ *
+ * @license http://www.gnu.org/licenses/gpl.html GNU General Public
License
+ * @internal Development of this application was funded by
http://www.bergen.kommune.no/bbb_/ekstern/
+ * @package helpdesk
+ * @subpackage helpdesk
+ * @version $Id: class.botts.inc.php 6728 2011-01-04 13:20:59Z sigurdne $
+ */
+
+ /**
+ * Description
+ * @package helpdesk
+ */
+
+ class helpdesk_botts
+ {
+ var $start;
+ var $query;
+ var $filter;
+ var $sort;
+ var $order;
+ var $cat_id;
+ var $acl_location;
+ var $uicols_related = array();
+ var $start_date;
+ var $end_date;
+ var $fields_updated = false;
+ var $status_id;
+ var $user_id;
+ var $part_of_town_id;
+ var $district_id;
+ var $total_records;
+
+ var $public_functions = array
+ (
+ 'read' => true,
+ 'read_single' => true,
+ 'save' => true,
+ );
+
+ function helpdesk_botts($session=false)
+ {
+ $this->so =
CreateObject('helpdesk.sotts');
+ $this->bocommon =
CreateObject('property.bocommon');
+ $this->historylog = &
$this->so->historylog;
+ $this->config =
CreateObject('phpgwapi.config','helpdesk');
+ $this->dateformat =
$GLOBALS['phpgw_info']['user']['preferences']['common']['dateformat'];
+ $this->cats =
CreateObject('phpgwapi.categories', -1, 'helpdesk', '.ticket');
+ $this->cats->supress_info = true;
+ $this->acl_location =
$this->so->acl_location;
+
+ $this->config->read();
+
+ if ($session)
+ {
+ $this->read_sessiondata();
+ $this->use_session = true;
+ }
+
+ $start =
phpgw::get_var('start', 'int', 'REQUEST', 0);
+ $query =
phpgw::get_var('query');
+ $sort =
phpgw::get_var('sort');
+ $order =
phpgw::get_var('order');
+ $status_id =
phpgw::get_var('status_id', 'string');
+ $user_id =
phpgw::get_var('user_id', 'int');
+ $cat_id =
phpgw::get_var('cat_id', 'int');
+ $part_of_town_id =
phpgw::get_var('part_of_town_id', 'int');
+ $district_id =
phpgw::get_var('district_id', 'int');
+ $allrows =
phpgw::get_var('allrows', 'bool');
+ $start_date =
phpgw::get_var('start_date', 'string');
+ $end_date =
phpgw::get_var('end_date', 'string');
+ $location_code =
phpgw::get_var('location_code');
+
+
+ $this->start = $start
? $start : 0;
+ $this->query =
isset($_REQUEST['query']) ? $query :
$this->query;
+ $this->sort =
isset($_REQUEST['sort']) ? $sort :
$this->sort;
+ $this->order =
isset($_REQUEST['order']) ? $order :
$this->order;
+ $this->cat_id =
isset($_REQUEST['cat_id']) ? $cat_id :
$this->cat_id;
+ $this->status_id =
isset($_REQUEST['status_id']) ? $status_id :
$this->status_id;
+ $this->user_id =
isset($_REQUEST['user_id']) ? $user_id :
$this->user_id;;
+ $this->part_of_town_id =
isset($_REQUEST['part_of_town_id'])? $part_of_town_id : $this->part_of_town_id;
+ $this->district_id =
isset($_REQUEST['district_id']) ? $district_id :
$this->district_id;
+ $this->allrows = isset($allrows) &&
$allrows ? $allrows : '';
+ $this->start_date =
isset($_REQUEST['start_date']) ? $start_date :
$this->start_date;
+ $this->end_date =
isset($_REQUEST['end_date']) ? $end_date :
$this->end_date;
+ $this->location_code = isset($location_code) &&
$location_code ? $location_code : '';
+
+ $this->p_num =
phpgw::get_var('p_num');
+ }
+
+
+ function save_sessiondata($data)
+ {
+ if ($this->use_session)
+ {
+
$GLOBALS['phpgw']->session->appsession('session_data','fm_tts',$data);
+ }
+ }
+
+ function read_sessiondata()
+ {
+ $data =
$GLOBALS['phpgw']->session->appsession('session_data','fm_tts');
+
+ $this->start =
isset($data['start'])?$data['start']:'';
+ $this->query =
isset($data['query'])?$data['query']:'';
+ $this->user_id =
isset($data['user_id'])?$data['user_id']:'';
+ $this->sort =
isset($data['sort'])?$data['sort']:'';
+ $this->order =
isset($data['order'])?$data['order']:'';
+ $this->status_id =
isset($data['status_id'])?$data['status_id']:'';
+ $this->cat_id =
isset($data['cat_id'])?$data['cat_id']:'';
+ $this->district_id =
isset($data['district_id'])?$data['district_id']:'';
+ $this->allrows =
isset($data['allrows'])?$data['allrows']:'';
+ $this->start_date =
isset($data['start_date'])?$data['start_date']:'';
+ $this->end_date =
isset($data['end_date'])?$data['end_date']:'';
+ }
+
+ function column_list($selected =
array(),$type_id='',$allrows='')
+ {
+ if(!$selected)
+ {
+ $selected =
isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns'])
? $GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns']
: '';
+ }
+ $filter = array('list' => ''); // translates to "list
IS NULL"
+ $columns = array();
+ $columns[] = array
+ (
+ 'id' => 'billable_hours',
+ 'name'=> lang('billable hours')
+ );
+ $columns[] = array
+ (
+ 'id' => 'district',
+ 'name'=> lang('district')
+ );
+
$column_list=$this->bocommon->select_multi_list($selected,$columns);
+ return $column_list;
+ }
+
+ function filter($data=0)
+ {
+ if(is_array($data))
+ {
+ $format =
(isset($data['format'])?$data['format']:'');
+ $selected =
(isset($data['filter'])?$data['filter']:$data['default']);
+ }
+
+ switch($format)
+ {
+ case 'select':
+
$GLOBALS['phpgw']->xslttpl->add_file(array('filter_select'));
+ break;
+ case 'filter':
+
$GLOBALS['phpgw']->xslttpl->add_file(array('filter_filter'));
+ break;
+ }
+
+ $_filters[0]['id']='all';
+ $_filters[0]['name']=lang('All');
+
+ $filters = $this->_get_status_list(true);
+
+ $filters = array_merge($_filters,$filters);
+
+ return $this->bocommon->select_list($selected,$filters);
+ }
+
+ function get_status_list($selected)
+ {
+ $status = $this->_get_status_list();
+ return $this->bocommon->select_list($selected,$status);
+ }
+
+ function _get_status_list($leave_out_open = '')
+ {
+ $i = 0;
+ $status[$i]['id']='X';
+ $status[$i]['name']=lang('Closed');
+ $i++;
+
+ if(!$leave_out_open)
+ {
+ $status[$i]['id']='O';
+ $status[$i]['name']=
isset($this->config->config_data['tts_lang_open']) &&
$this->config->config_data['tts_lang_open'] ?
$this->config->config_data['tts_lang_open'] : lang('Open');
+ $i++;
+ }
+
+ $custom_status = $this->so->get_custom_status();
+ foreach($custom_status as $custom)
+ {
+ $status[$i] = array
+ (
+ 'id' =>
"C{$custom['id']}",
+ 'name' =>
$custom['name']
+ );
+ $i++;
+ }
+
+ return $status;
+ }
+
+ function get_status_text()
+ {
+ $status_text = array(
+ 'R' => lang('Re-opened'),
+ 'X' => lang('Closed'),
+ 'O' => lang('Opened'),
+ 'A' => lang('Re-assigned'),
+ 'G' => lang('Re-assigned group'),
+ 'P' => lang('Priority changed'),
+ 'T' => lang('Category changed'),
+ 'S' => lang('Subject changed'),
+ 'B' => lang('Billing rate'),
+ 'H' => lang('Billing hours'),
+ 'F' => lang('finnish date'),
+ 'SC' => lang('Status changed'),
+ 'M' => lang('Sent by email to'),
+ 'AC'=> lang('actual cost changed'),
+ );
+
+ $custom_status = $this->so->get_custom_status();
+ foreach($custom_status as $custom)
+ {
+ $status_text["C{$custom['id']}"] =
$custom['name'];
+ }
+
+ return $status_text;
+ }
+
+
+ function get_priority_list($selected='')
+ {
+
+ $prioritylevels =
isset($this->config->config_data['prioritylevels']) &&
$this->config->config_data['prioritylevels'] ?
$this->config->config_data['prioritylevels'] : 3;
+
+ if(!$selected)
+ {
+ $selected =
isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['prioritydefault'])
? $GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['prioritydefault']
: $prioritylevels;
+ }
+
+ $priority_comment[$prioritylevels]=' - '.lang('Lowest');
+ // $priority_comment[2]=' -
'.lang('Medium');
+ $priority_comment[1]=' - '.lang('Highest');
+
+ $priorities = array();
+ for ($i=1; $i<= $prioritylevels; $i++)
+ {
+ $priorities[$i]['id'] =$i;
+ $priorities[$i]['name'] =$i .
(isset($priority_comment[$i])?$priority_comment[$i]:'');
+ }
+
+ return
$this->bocommon->select_list($selected,$priorities);
+ }
+
+ function get_category_name($cat_id)
+ {
+ $category = $this->cats->return_single($cat_id);
+ return $category[0]['name'];
+ }
+
+
+ function get_origin_entity_type()
+ {
+ $related = $this->so->get_origin_entity_type();
+ $this->uicols_related = $this->so->uicols_related;
+ return $related;
+ }
+
+ function read($start_date='', $end_date='', $dry_run = '',
$download = '')
+ {
+ static $category_name = array();
+ static $account = array();
+ static $vendor_cache = array();
+
+ $interlink = CreateObject('property.interlink');
+ $start_date =
$this->bocommon->date_to_timestamp($start_date);
+ $end_date =
$this->bocommon->date_to_timestamp($end_date);
+
+ $tickets = $this->so->read(array('start' =>
$this->start,'query' => $this->query,'sort' => $this->sort,'order' =>
$this->order,
+ 'status_id' => $this->status_id,'cat_id' =>
$this->cat_id,'district_id' => $this->district_id,
+ 'start_date'=>$start_date,'end_date'=>$end_date,
+ 'allrows'=>$this->allrows,'user_id' =>
$this->user_id, 'dry_run' => $dry_run,
+ 'location_code' => $this->location_code,
'p_num' => $this->p_num));
+
+ $this->total_records = $this->so->total_records;
+ $entity = $this->get_origin_entity_type();
+ $contacts = CreateObject('property.sogeneric');
+ $contacts->get_location_info('vendor',false);
+
+ $custom =
createObject('property.custom_fields');
+ $vendor_data['attributes'] =
$custom->find('helpdesk','.vendor', 0, '', 'ASC', 'attrib_sort', true, true);
+
+ foreach ($tickets as & $ticket)
+ {
+ if(!isset($category_name[$ticket['cat_id']]))
+ {
+ $category_name[$ticket['cat_id']] =
$this->get_category_name($ticket['cat_id']);
+ }
+
+ $ticket['category'] =
$category_name[$ticket['cat_id']];
+
+ if(!$ticket['subject'])
+ {
+ $ticket['subject'] =
$category_name[$ticket['cat_id']];
+ }
+
+ if(!isset($account[$ticket['user_id']]))
+ {
+ $ticket['user'] =
$GLOBALS['phpgw']->accounts->id2name($ticket['user_id']);
+ $account[$ticket['user_id']] =
$ticket['user'];
+ }
+ else
+ {
+ $ticket['user'] =
$account[$ticket['user_id']];
+ }
+
+ if($ticket['assignedto'])
+ {
+
if(!isset($account[$ticket['assignedto']]))
+ {
+ $ticket['assignedto'] =
$GLOBALS['phpgw']->accounts->id2name($ticket['assignedto']);
+ $account[$ticket['assignedto']]
= $ticket['assignedto'];
+ }
+ else
+ {
+ $ticket['assignedto'] =
$account[$ticket['assignedto']];
+ }
+ }
+ else
+ {
+
if(!isset($account[$ticket['group_id']]))
+ {
+ $ticket['assignedto'] =
$GLOBALS['phpgw']->accounts->id2name($ticket['group_id']);
+ $account[$ticket['group_id']] =
$ticket['assignedto'];
+ }
+ else
+ {
+ $ticket['assignedto'] =
$account[$ticket['group_id']];
+ }
+ }
+
+ $ticket['entry_date'] =
$GLOBALS['phpgw']->common->show_date($ticket['entry_date'],$this->dateformat);
+
+ if($ticket['finnish_date2'])
+ {
+ $ticket['delay'] =
round(($ticket['finnish_date2']-$ticket['finnish_date'])/(24*3600));
+
$ticket['finnish_date']=$ticket['finnish_date2'];
+ }
+ $ticket['finnish_date'] =
(isset($ticket['finnish_date']) && $ticket['finnish_date'] ?
$GLOBALS['phpgw']->common->show_date($ticket['finnish_date'],$this->dateformat):'');
+
+ if ($ticket['status'] == 'X')
+ {
+ $history_values =
$this->historylog->return_array(array(),array('X'),'history_timestamp','DESC',$ticket['id']);
+ $ticket['timestampclosed'] =
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime'],$this->dateformat);
+ }
+ if ($ticket['new_ticket'])
+ {
+ $ticket['new_ticket'] = '*';
+ }
+
+ if(isset($entity) && is_array($entity))
+ {
+ for ($j=0;$j<count($entity);$j++)
+ {
+ $ticket['child_date'][$j] =
$interlink->get_child_date('helpdesk', '.ticket', $entity[$j]['type'],
$ticket['id'],
isset($entity[$j]['entity_id'])?$entity[$j]['entity_id']:'',isset($entity[$j]['cat_id'])?$entity[$j]['cat_id']:'');
+
if($ticket['child_date'][$j]['date_info'] && !$download)
+ {
+
$ticket['child_date'][$j]['statustext'] =
$interlink->get_relation_info(array('location' => $entity[$j]['type']),
$ticket['child_date'][$j]['date_info'][0]['target_id']);
+ }
+ }
+ }
+ if( $ticket['vendor_id'])
+ {
+
if(isset($vendor_cache[$ticket['vendor_id']]))
+ {
+ $ticket['vendor'] =
$vendor_cache[$ticket['vendor_id']];
+ }
+ else
+ {
+ $vendor_data =
$contacts->read_single(array('id' => $ticket['vendor_id']),$vendor_data);
+ if($vendor_data)
+ {
+
foreach($vendor_data['attributes'] as $attribute)
+ {
+
if($attribute['name']=='org_name')
+ {
+
$vendor_cache[$ticket['vendor_id']]=$attribute['value'];
+
$ticket['vendor'] = $attribute['value'];
+ break;
+ }
+ }
+ }
+ }
+ }
+ }
+
+ return $tickets;
+ }
+
+ function read_single($id)
+ {
+ $this->so->update_view($id);
+
+ $ticket = $this->so->read_single($id);
+
+ $ticket['user_lid'] =
$GLOBALS['phpgw']->accounts->id2name($ticket['user_id']);
+ $ticket['group_lid'] =
$GLOBALS['phpgw']->accounts->id2name($ticket['group_id']);
+
+ $interlink = CreateObject('property.interlink');
+ $ticket['origin'] =
$interlink->get_relation('helpdesk', '.ticket', $id, 'origin');
+ $ticket['target'] =
$interlink->get_relation('helpdesk', '.ticket', $id, 'target');
+ //_debug_array($ticket);
+ if(isset($ticket['finnish_date2']) &&
$ticket['finnish_date2'])
+ {
+
$ticket['finnish_date']=$ticket['finnish_date2'];
+ }
+
+ if($ticket['finnish_date'])
+ {
+ $ticket['finnish_date'] =
$GLOBALS['phpgw']->common->show_date($ticket['finnish_date'],$this->dateformat);
+ }
+
+ if($ticket['location_code'])
+ {
+ $solocation =
CreateObject('helpdesk.solocation');
+ $ticket['location_data'] =
$solocation->read_single($ticket['location_code']);
+ }
+ //_debug_array($ticket['location_data']);
+ if($ticket['p_num'])
+ {
+ $soadmin_entity =
CreateObject('helpdesk.soadmin_entity');
+ $category =
$soadmin_entity->read_single_category($ticket['p_entity_id'],$ticket['p_cat_id']);
+
+
$ticket['p'][$ticket['p_entity_id']]['p_num']=$ticket['p_num'];
+
$ticket['p'][$ticket['p_entity_id']]['p_entity_id']=$ticket['p_entity_id'];
+
$ticket['p'][$ticket['p_entity_id']]['p_cat_id']=$ticket['p_cat_id'];
+
$ticket['p'][$ticket['p_entity_id']]['p_cat_name'] = $category['name'];
+ }
+
+
+ if($ticket['tenant_id']>0)
+ {
+
$tenant_data=$this->bocommon->read_single_tenant($ticket['tenant_id']);
+ $ticket['location_data']['tenant_id']=
$ticket['tenant_id'];
+ $ticket['location_data']['contact_phone']=
$tenant_data['contact_phone'];
+ $ticket['location_data']['last_name'] =
$tenant_data['last_name'];
+ $ticket['location_data']['first_name'] =
$tenant_data['first_name'];
+ }
+ else
+ {
+ unset($ticket['location_data']['tenant_id']);
+
unset($ticket['location_data']['contact_phone']);
+ unset($ticket['location_data']['last_name']);
+ unset($ticket['location_data']['first_name']);
+ }
+
+
+ $history_values =
$this->historylog->return_array(array(),array('O'),'history_timestamp','DESC',$id);
+ $ticket['timestamp'] = $history_values[0]['datetime'];
+ $ticket['entry_date'] =
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime'],$this->dateformat);
+ // Figure out when it was opened and last closed
+
+ $history_values =
$this->historylog->return_array(array(),array('O'),'history_timestamp','ASC',$id);
+ $ticket['last_opened'] =
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime']);
+
+ if($ticket['status']=='X')
+ {
+
+ $history_values =
$this->historylog->return_array(array(),array('X'),'history_timestamp','DESC',$id);
+ $ticket['timestampclosed']=
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime'],$this->dateformat);
+ }
+
+ $status_text = $this->get_status_text();
+
+ $ticket['status_name'] =
$status_text[$ticket['status']];
+
$ticket['user_lid']=$GLOBALS['phpgw']->accounts->id2name($ticket['user_id']);
+
$ticket['category_name']=ucfirst($this->get_category_name($ticket['cat_id']));
+
+ $vfs = CreateObject('phpgwapi.vfs');
+ $vfs->override_acl = 1;
+
+ $ticket['files'] = $vfs->ls (array(
+ 'string' => "/helpdesk/{$id}",
+ 'relatives' => array(RELATIVE_NONE)));
+
+ $vfs->override_acl = 0;
+
+ $j = count($ticket['files']);
+ for ($i=0;$i<$j;$i++)
+ {
+
$ticket['files'][$i]['file_name']=urlencode($ticket['files'][$i]['name']);
+ }
+
+ if(!isset($ticket['files'][0]['file_id']) ||
!$ticket['files'][0]['file_id'])
+ {
+ unset($ticket['files']);
+ }
+ return $ticket;
+ }
+
+ function read_additional_notes($id)
+ {
+ $additional_notes = array();
+ $history_array =
$this->historylog->return_array(array(),array('C'),'','',$id);
+
+ $i=2;
+ foreach ($history_array as $value)
+ {
+ $additional_notes[] = array
+ (
+ 'value_id' =>
$value['id'],
+ 'value_count' => $i,
+ 'value_date' =>
$GLOBALS['phpgw']->common->show_date($value['datetime']),
+ 'value_user' =>
$value['owner'],
+ 'value_note' =>
stripslashes($value['new_value']),
+ 'value_publish' =>
$value['publish'],
+ );
+ $i++;
+ }
+ return $additional_notes;
+ }
+
+
+ function read_record_history($id)
+ {
+ $history_array =
$this->historylog->return_array(array('C','O'),array(),'','',$id);
+
+ $status_text = $this->get_status_text();
+ $record_history = array();
+ $i=0;
+
+ foreach ($history_array as $value)
+ {
+ $record_history[$i]['value_date'] =
$GLOBALS['phpgw']->common->show_date($value['datetime']);
+ $record_history[$i]['value_user'] =
$value['owner'];
+
+ switch ($value['status'])
+ {
+ case 'R': $type = lang('Re-opened'); break;
+ case 'X': $type = lang('Closed'); break;
+ case 'O': $type = lang('Opened'); break;
+ case 'A': $type = lang('Re-assigned'); break;
+ case 'G': $type = lang('Re-assigned group');
break;
+ case 'P': $type = lang('Priority changed');
break;
+ case 'T': $type = lang('Category changed');
break;
+ case 'S': $type = lang('Subject changed');
break;
+ case 'H': $type = lang('Billable hours
changed'); break;
+ case 'B': $type = lang('Budget changed'); break;
+// case 'B': $type = lang('Billable rate
changed'); break;
+ case 'F': $type = lang('finnish date changed');
break;
+ case 'IF': $type = lang('Initial finnish
date'); break;
+ case 'L': $type = lang('Location changed');
break;
+ case 'AC': $type = lang('actual cost changed');
break;
+ case 'M':
+ $type = lang('Sent by email to');
+ $this->order_sent_adress =
$value['new_value']; // in case we want to resend the order as an reminder
+ break;
+ default:
+ // nothing
+ }
+
+ // if ( $value['status'] == 'X' ||
$value['status'] == 'R' || (strlen($value['status']) == 2 &&
substr($value['new_value'], 0, 1) == 'C') ) // if custom status
+ if ( $value['status'] == 'X' ||
$value['status'] == 'R' || preg_match('/^C/i', $value['status']) || (
$value['status'] == 'R' && preg_match('/^C/i', $value['new_value']))) // if
custom status
+ {
+ switch ($value['status'])
+ {
+ case 'R':
+ $type = lang('Re-opened');
+ break;
+ case 'X':
+ $type = lang('Closed');
+ break;
+ default:
+ $type = lang('Status changed');
+ }
+ $value['new_value'] =
$status_text[$value['new_value']];
+ $value['old_value'] =
$status_text[$value['old_value']];
+ }
+
+ $record_history[$i]['value_action'] =
$type?$type:'';
+ unset($type);
+ if ($value['status'] == 'A' || $value['status']
== 'G')
+ {
+ if ((int)$value['new_value']>0)
+ {
+
$record_history[$i]['value_new_value'] =
$GLOBALS['phpgw']->accounts->id2name($value['new_value']);
+
$record_history[$i]['value_old_value'] = $value['old_value'] ?
$GLOBALS['phpgw']->accounts->id2name($value['old_value']) : '';
+ }
+ else
+ {
+
$record_history[$i]['value_new_value'] = lang('None');
+
$record_history[$i]['value_old_value'] = lang('None');
+ }
+ }
+ else if ($value['status'] == 'T')
+ {
+ $record_history[$i]['value_new_value']
= $this->get_category_name($value['new_value']);
+ $record_history[$i]['value_old_value']
= $this->get_category_name($value['old_value']);
+ }
+ else if (($value['status'] == 'F') ||
($value['status'] =='IF'))
+ {
+ $record_history[$i]['value_new_value']
= $GLOBALS['phpgw']->common->show_date($value['new_value'],$this->dateformat);
+ }
+ else if ($value['status'] != 'O' &&
$value['new_value'])
+ {
+ $record_history[$i]['value_new_value']
= $value['new_value'];
+ $record_history[$i]['value_old_value']
= $value['old_value'];
+ }
+ else
+ {
+ $record_history[$i]['value_new_value']
= '';
+ }
+
+ $i++;
+ }
+
+ return $record_history;
+ }
+
+ function add($ticket)
+ {
+ if((!isset($ticket['location_code']) || !
$ticket['location_code']) && isset($ticket['location']) &&
is_array($ticket['location']))
+ {
+ while (is_array($ticket['location']) &&
list(,$value) = each($ticket['location']))
+ {
+ if($value)
+ {
+ $location[] = $value;
+ }
+ }
+ $ticket['location_code']=implode("-",
$location);
+ }
+
+ $ticket['finnish_date'] =
$this->bocommon->date_to_timestamp($ticket['finnish_date']);
+
+ $receipt = $this->so->add($ticket);
+
+ $this->config->read();
+
+ if ( (isset($ticket['send_mail']) &&
$ticket['send_mail'])
+ ||
(isset($this->config->config_data['mailnotification'])
+ &&
$this->config->config_data['mailnotification'])
+ )
+ {
+ $receipt_mail =
$this->mail_ticket($receipt['id'],false,$receipt,$ticket['location_code']);
+ }
+
+ $criteria = array
+ (
+ 'appname' => 'helpdesk',
+ 'location' => $this->acl_location,
+ 'allrows' => true
+ );
+
+ $custom_functions =
$GLOBALS['phpgw']->custom_functions->find($criteria);
+
+ foreach ( $custom_functions as $entry )
+ {
+ // prevent path traversal
+ if ( preg_match('/\.\./', $entry['file_name']) )
+ {
+ continue;
+ }
+
+ $file = PHPGW_SERVER_ROOT .
"/helpdesk/inc/custom/{$GLOBALS['phpgw_info']['user']['domain']}/{$entry['file_name']}";
+ if ( $entry['active'] && is_file($file) )
+ {
+ require_once $file;
+ }
+ }
+
+ if(isset($receipt_mail) && is_array($receipt_mail))
+ {
+ $receipt = array_merge($receipt, $receipt_mail);
+ }
+ return $receipt;
+ }
+
+
+ function get_address_element($location_code = '')
+ {
+ $address_element = array();
+ if($location_code)
+ {
+ $solocation =
CreateObject('helpdesk.solocation');
+ $custom =
createObject('helpdesk.custom_fields');
+ $location_data =
$solocation->read_single($location_code);
+
+ $location_types =
execMethod('helpdesk.soadmin_location.select_location_type');
+ $type_id=count(explode('-',$location_code));
+
+ for ($i=1; $i<$type_id+1; $i++)
+ {
+ $address_element[] = array
+ (
+ 'text' =>
$location_types[($i-1)]['name'],
+ 'value'=>
$location_data["loc{$i}"] . ' ' . $location_data["loc{$i}_name"]
+ );
+ }
+
+ $fm_location_cols =
$custom->find('helpdesk','.location.' . $type_id, 0, '', 'ASC', 'attrib_sort',
true, true);
+ $i=0;
+ foreach($fm_location_cols as $location_entry)
+ {
+ if($location_entry['lookup_form'])
+ {
+ $address_element[] = array
+ (
+ 'text' =>
$location_entry['input_text'],
+ 'value'=>
$location_data[$location_entry['column_name']]
+ );
+ }
+ $i++;
+ }
+ }
+ return $address_element;
+ }
+
+ function mail_ticket($id, $fields_updated, $receipt =
array(),$location_code='', $get_message = false)
+ {
+ $this->send =
CreateObject('phpgwapi.send');
+
+ $ticket = $this->so->read_single($id);
+
+ $address_element =
$this->get_address_element($ticket['location_code']);
+
+ $history_values =
$this->historylog->return_array(array(),array('O'),'history_timestamp','DESC',$id);
+ $entry_date =
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime'],$this->dateformat);
+
+ if($ticket['status']=='X')
+ {
+ $history_values =
$this->historylog->return_array(array(),array('X'),'history_timestamp','DESC',$id);
+ $timestampclosed =
$GLOBALS['phpgw']->common->show_date($history_values[0]['datetime'],$this->dateformat);
+ }
+
+ $history_2 =
$this->historylog->return_array(array('C','O'),array(),'','',$id);
+ $m=count($history_2)-1;
+ $ticket['status']=$history_2[$m]['status'];
+
+ $group_name=
$GLOBALS['phpgw']->accounts->id2name($ticket['group_id']);
+
+ // build subject
+ $subject = '['.lang('Ticket').' #'.$id.'] : ' .
$location_code .' ' .$this->get_category_name($ticket['cat_id']) . '; '
.$ticket['subject'];
+
+ $prefs_user =
$this->bocommon->create_preferences('helpdesk',$ticket['user_id']);
+
+ $from_address=$prefs_user['email'];
+
+ //-----------from--------
+
+ $current_prefs_user =
$this->bocommon->create_preferences('helpdesk',$GLOBALS['phpgw_info']['user']['account_id']);
+ $current_user_address =
"{$GLOBALS['phpgw_info']['user']['fullname']}<{$current_prefs_user['email']}>";
+
+ //-----------from--------
+ // build body
+ $body = '';
+ $body .= '<a href ="http://' .
$GLOBALS['phpgw_info']['server']['hostname'] .
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'helpdesk.uitts.view', 'id' => $id)).'">' . lang('Ticket').' #' .$id
.'</a>'."\n";
+ $body .= lang('Date Opened').': '.$entry_date."\n";
+ $body .= lang('Category').': '.
$this->get_category_name($ticket['cat_id']) ."\n";
+// $body .= lang('Subject').': '. $ticket['subject'] ."\n";
+ $body .= lang('Location').': '.
$ticket['location_code'] ."\n";
+ $body .= lang('Address').': '. $ticket['address'] ."\n";
+ if (isset($address_element) AND
is_array($address_element))
+ {
+ foreach($address_element as $address_entry)
+ {
+ $body .= $address_entry['text'].': '.
$address_entry['value'] ."\n";
+ }
+ }
+
+ if($ticket['tenant_id'])
+ {
+
$tenant_data=$this->bocommon->read_single_tenant($ticket['tenant_id']);
+ $body .= lang('Tenant').': '.
$tenant_data['first_name'] . ' ' .$tenant_data['last_name'] ."\n";
+
+ if($tenant_data['contact_phone'])
+ {
+ $body .= lang('Contact phone').': '.
$tenant_data['contact_phone'] ."\n";
+
+ }
+ }
+ $body .= lang('Assigned To').':
'.$GLOBALS['phpgw']->accounts->id2name($ticket['assignedto'])."\n";
+ $body .= lang('Priority').': '.$ticket['priority']."\n";
+ if($group_name)
+ {
+ $body .= lang('Group').': '. $group_name ."\n";
+ }
+ $body .= lang('Opened By').': '. $ticket['user_name']
."\n\n";
+ $body .= lang('First Note Added').":\n";
+ $body .=
stripslashes(strip_tags($ticket['details']))."\n\n";
+
+
/**************************************************************\
+ * Display additional notes
*
+
\**************************************************************/
+ if($fields_updated)
+ {
+ $i=1;
+
+ $history_array =
$this->historylog->return_array(array(),array('C'),'','',$id);
+
+ foreach($history_array as $value)
+ {
+ $body .= lang('Date') . ':
'.$GLOBALS['phpgw']->common->show_date($value['datetime'])."\n";
+ $body .= lang('User') . ':
'.$value['owner']."\n";
+ $body .=lang('Note').': '.
nl2br(stripslashes($value['new_value']))."\n\n";
+ $i++;
+ }
+ $subject.= "-" .$i;
+ }
+
/**************************************************************\
+ * Display record history
*
+
\**************************************************************/
+
+ if($timestampclosed)
+ {
+ $body .= lang('Date Closed').':
'.$timestampclosed."\n\n";
+ }
+
+
+ if($get_message)
+ {
+ return array('subject' => $subject, 'body' =>
$body);
+ }
+
+ $members = array();
+
+ if(
isset($this->config->config_data['groupnotification']) &&
$this->config->config_data['groupnotification'] && $ticket['group_id'] )
+ {
+ $members_gross =
$GLOBALS['phpgw']->accounts->member($ticket['group_id'], true);
+ foreach($members_gross as $user)
+ {
+ $members[$user['account_id']] =
$user['account_name'];
+ }
+ unset($members_gross);
+ }
+
+
$GLOBALS['phpgw']->preferences->set_account_id($ticket['user_id'], true);
+ if(
(isset($GLOBALS['phpgw']->preferences->data['helpdesk']['tts_notify_me'])
+ &&
($GLOBALS['phpgw']->preferences->data['helpdesk']['tts_notify_me'] == 1)
+ )
+ ||
($this->config->config_data['ownernotification'] && $ticket['user_id']))
+ {
+ // add owner to recipients
+ $members[$ticket['user_id']] =
$GLOBALS['phpgw']->accounts->id2name($ticket['user_id']);
+ }
+
+
$GLOBALS['phpgw']->preferences->set_account_id($ticket['assignedto'], true);
+ if(
(isset($GLOBALS['phpgw']->preferences->data['helpdesk']['tts_notify_me'])
+ &&
($GLOBALS['phpgw']->preferences->data['helpdesk']['tts_notify_me'] == 1)
+ )
+ ||
($this->config->config_data['assignednotification'] && $ticket['assignedto'])
+ )
+ {
+ // add assigned to recipients
+ $members[$ticket['assignedto']] =
$GLOBALS['phpgw']->accounts->id2name($ticket['assignedto']);
+ }
+
+ $error = array();
+ $toarray = array();
+
+ $validator =
CreateObject('phpgwapi.EmailAddressValidator');
+
+ foreach($members as $account_id => $account_name)
+ {
+ $prefs =
$this->bocommon->create_preferences('helpdesk',$account_id);
+ if(!isset($prefs['tts_notify_me']) ||
$prefs['tts_notify_me'] == 1)
+ {
+ if
($validator->check_email_address($prefs['email']))
+ {
+ // Email address is technically
valid
+ // avoid problems with the
delimiter in the send class
+ if(strpos($account_name,','))
+ {
+ $_account_name =
explode(',', $account_name);
+ $account_name =
ltrim($_account_name[1]) . ' ' . $_account_name[0];
+ }
+
+ $toarray[] =
"{$account_name}<{$prefs['email']}>";
+ }
+ else
+ {
+ $receipt['error'][] =
array('msg'=> lang('Your message could not be sent!'));
+ $receipt['error'][] =
array('msg'=>lang('This user has not defined an email address !') . ' : ' .
$account_name);
+ }
+ }
+ }
+
+ if($toarray)
+ {
+ $to = implode(';',$toarray);
+ $body = nl2br($body);
+
+ if
(isset($GLOBALS['phpgw_info']['server']['smtp_server']) &&
$GLOBALS['phpgw_info']['server']['smtp_server'])
+ {
+ try
+ {
+ $rc = $this->send->msg('email',
$to, $subject, stripslashes($body), '', $cc,
$bcc,$current_user_address,$GLOBALS['phpgw_info']['user']['fullname'],'html');
+ }
+ catch (phpmailerException $e)
+ {
+ $receipt['error'][] =
array('msg' => $e->getMessage());
+ }
+ }
+ else
+ {
+ $receipt['error'][] =
array('msg'=>lang('SMTP server is not set! (admin section)'));
+ }
+ }
+
+ if (!$rc &&
($this->config->config_data['groupnotification'] ||
$this->config->config_data['ownernotification'] ||
$this->config->config_data['groupnotification']))
+ {
+ $receipt['error'][] = array('msg'=> lang('Your
message could not be sent by mail!'));
+ $receipt['error'][] = array('msg'=> lang('The
mail server returned'));
+ $receipt['error'][] = array('msg'=> "From :
{$current_user_address}");
+ $receipt['error'][] = array('msg'=> 'to: '.$to);
+ $receipt['error'][] = array('msg'=> 'subject:
'.$subject);
+ $receipt['error'][] = array('msg'=> $body );
+ // $receipt['error'][] = array('msg'=> 'cc: ' .
$cc);
+ // $receipt['error'][] = array('msg'=> 'bcc:
'.$bcc);
+ $receipt['error'][] = array('msg'=> 'group:
'.$group_name);
+ $receipt['error'][] = array('msg'=> 'err_code:
'.$this->send->err['code']);
+ $receipt['error'][] = array('msg'=> 'err_msg:
'. htmlspecialchars($this->send->err['msg']));
+ $receipt['error'][] = array('msg'=> 'err_desc:
'. $this->send->err['desc']);
+ }
+
+ //_debug_array($receipt);
+ return $receipt;
+ }
+
+ function delete($id)
+ {
+ return $this->so->delete($id);
+ }
+
+ /**
+ * Get a list of user(admin)-configured status
+ *
+ * @return array with list of custom status
+ */
+
+ public function get_custom_status()
+ {
+ return $this->so->get_custom_status();
+ }
+
+ public function update_status($data, $id = 0)
+ {
+ $receipt = $this->so->update_status($data, $id);
+ $this->fields_updated = $this->so->fields_updated;
+ return $receipt;
+ }
+
+ public function update_ticket($data, $id)
+ {
+ $receipt = $this->so->update_ticket($data, $id);
+ $this->fields_updated = $this->so->fields_updated;
+ return $receipt;
+ }
+ }
Added: trunk/helpdesk/inc/class.cat_hooks.inc.php
===================================================================
--- trunk/helpdesk/inc/class.cat_hooks.inc.php (rev 0)
+++ trunk/helpdesk/inc/class.cat_hooks.inc.php 2011-01-07 07:59:59 UTC (rev
6733)
@@ -0,0 +1,91 @@
+<?php
+ /**
+ * phpGroupWare - helpdesk: a Facilities Management System.
+ *
+ * @author Sigurd Nes <address@hidden>
+ * @copyright Copyright (C) 2003,2004,2005,2006,2007 Free Software
Foundation, Inc. http://www.fsf.org/
+ * This file is part of phpGroupWare.
+ *
+ * phpGroupWare is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * phpGroupWare is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with phpGroupWare; if not, write to the Free Software
+ * Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301
USA
+ *
+ * @license http://www.gnu.org/licenses/gpl.html GNU General Public
License
+ * @internal Development of this application was funded by
http://www.bergen.kommune.no/bbb_/ekstern/
+ * @package helpdesk
+ * @subpackage entity
+ * @version $Id: class.cat_hooks.inc.php 6701 2010-12-25 10:51:59Z
sigurdne $
+ */
+
+ /**
+ * hook management for categories
+ * @package helpdesk
+ */
+ class helpdesk_cat_hooks
+ {
+
+ /**
+ * Handle a new category being added, create location to hold
ACL-data
+ */
+ function cat_add($data)
+ {
+ if ( isset($data['cat_owner']) && $data['cat_owner'] !=
-1 )
+ {
+ return false; //nothing needed to be done, we
only care about global cats
+ }
+
+ $location = '';
+ if($data['location_id'])
+ {
+ $location_info =
$GLOBALS['phpgw']->locations->get_name($data['location_id']);
+ $location = $location_info['location'];
+ }
+
$GLOBALS['phpgw']->locations->add("{$location}.category.{$data['cat_id']}",
$data['cat_name'], 'helpdesk');
+
+ }
+
+ /**
+ * Handle a category being deleted, remove the location
+ */
+ function cat_delete($data)
+ {
+ if ( isset($data['cat_owner']) && $data['cat_owner'] !=
-1 )
+ {
+ return false; //nothing needed to be done, we
only care about global cats
+ }
+ if($data['location_id'])
+ {
+ $location_info =
$GLOBALS['phpgw']->locations->get_name($data['location_id']);
+ $location =
"{$location_info['location']}.category.{$data['cat_id']}";
+
$GLOBALS['phpgw']->locations->delete('helpdesk', $location, false);
+ }
+ }
+
+ /**
+ * Handle a category being edited, update the location info
+ */
+ function cat_edit($data)
+ {
+ if ( isset($data['cat_owner']) && $data['cat_owner'] !=
-1 )
+ {
+ return false; //nothing needed to be done, we
only care about global cats
+ }
+
+ if($data['location_id'])
+ {
+ $location_info =
$GLOBALS['phpgw']->locations->get_name($data['location_id']);
+ $location =
"{$location_info['location']}.category.{$data['cat_id']}";
+
$GLOBALS['phpgw']->locations->update_description($location, $data['cat_name'],
'helpdesk');
+ }
+ }
+ }
Added: trunk/helpdesk/inc/class.menu.inc.php
===================================================================
--- trunk/helpdesk/inc/class.menu.inc.php (rev 0)
+++ trunk/helpdesk/inc/class.menu.inc.php 2011-01-07 07:59:59 UTC (rev
6733)
@@ -0,0 +1,147 @@
+<?php
+ /**
+ * helpdesk - Menus
+ *
+ * @author Dave Hall <address@hidden>
+ * @author Sigurd Nes <address@hidden>
+ * @copyright Copyright (C) 2007,2008 Free Software Foundation, Inc.
http://www.fsf.org/
+ * @license http://www.gnu.org/licenses/gpl.html GNU General Public
License
+ * @package helpdesk
+ * @version $Id: class.menu.inc.php 6711 2010-12-28 15:15:42Z sigurdne $
+ */
+
+ /*
+ This program is free software: you can redistribute it and/or modify
+ it under the terms of the GNU General Public License as published by
+ the Free Software Foundation, either version 2 of the License, or
+ (at your option) any later version.
+
+ This program is distributed in the hope that it will be useful,
+ but WITHOUT ANY WARRANTY; without even the implied warranty of
+ MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ GNU General Public License for more details.
+
+ You should have received a copy of the GNU General Public License
+ along with this program. If not, see <http://www.gnu.org/licenses/>.
+ */
+
+
+ /**
+ * Menus
+ *
+ * @package helpdesk
+ */
+ class helpdesk_menu
+ {
+ /**
+ * Get the menus for the helpdesk
+ *
+ * @return array available menus for the current user
+ */
+ public function get_menu($type='')
+ {
+ $incoming_app =
$GLOBALS['phpgw_info']['flags']['currentapp'];
+ $GLOBALS['phpgw_info']['flags']['currentapp'] =
'helpdesk';
+ $acl = & $GLOBALS['phpgw']->acl;
+ $menus = array();
+
+
+ $menus['navbar'] = array
+ (
+ 'helpdesk' => array
+ (
+ 'text' => lang('helpdesk'),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
"helpdesk.uitts.index") ),
+ 'image' => array('helpdesk',
'navbar'),
+ 'order' => 35,
+ 'group' => 'facilities
management'
+ ),
+ );
+
+ $menus['toolbar'] = array();
+
+
+ if ( $GLOBALS['phpgw']->acl->check('run',
phpgwapi_acl::READ, 'admin')
+ || $GLOBALS['phpgw']->acl->check('admin',
phpgwapi_acl::ADD, 'helpdesk'))
+ {
+
+ $menus['admin'] = array
+ (
+ 'index' => array
+ (
+ 'text' =>
lang('Configuration'),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'admin.uiconfig.index', 'appname' => 'helpdesk') )
+ ),
+ 'ticket_cats' => array
+ (
+ 'text' => lang('Ticket
Categories'),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'admin.uicategories.index', 'appname' => 'helpdesk', 'location' => '.ticket',
'global_cats' => 'true', 'menu_selection' => 'admin::helpdesk::ticket_cats') )
+ ),
+ 'ticket_status' => array
+ (
+ 'text' => lang('Ticket
status'),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'property.uigeneric.index', 'type' => 'helpdesk_status') )
+ ),
+ 'acl' => array
+ (
+ 'text' =>
lang('Configure Access Permissions'),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'preferences.uiadmin_acl.list_acl', 'acl_app' => 'helpdesk') )
+ )
+ );
+ }
+
+ if (
isset($GLOBALS['phpgw_info']['user']['apps']['preferences']) )
+ {
+ $menus['preferences'] = array
+ (
+ array
+ (
+ 'text' =>
$GLOBALS['phpgw']->translation->translate('Preferences', array(), true),
+ 'url' =>
$GLOBALS['phpgw']->link('/preferences/preferences.php', array('appname' =>
'helpdesk', 'type'=> 'user') )
+ ),
+ array
+ (
+ 'text' =>
$GLOBALS['phpgw']->translation->translate('Grant Access', array(), true),
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'helpdesk.uiadmin.aclprefs', 'acl_app'=> 'helpdesk'))
+ )
+ );
+
+ $menus['toolbar'][] = array
+ (
+ 'text' =>
$GLOBALS['phpgw']->translation->translate('Preferences', array(), true),
+ 'url' =>
$GLOBALS['phpgw']->link('/preferences/preferences.php', array('appname' =>
'helpdesk')),
+ 'image' => array('helpdesk',
'preferences')
+ );
+ }
+
+ $menus['navigation'] = array();
+
+
+ if ( $acl->check('.ticket',PHPGW_ACL_READ, 'helpdesk') )
+ {
+ $menus['navigation']['helpdesk'] = array
+ (
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php',array('menuaction'=>
'helpdesk.uitts.index')),
+ 'text' => lang('inbox'),
+ 'image' =>
array('helpdesk', 'helpdesk')
+ );
+ }
+
+ if ( $acl->check('.ticket.order',PHPGW_ACL_ADD,
'helpdesk') )
+ {
+ $menus['navigation']['helpdesk']['children'] =
array
+ (
+ 'order_template' => array
+ (
+ 'url' =>
$GLOBALS['phpgw']->link('/index.php', array('menuaction' =>
'property.uigeneric.index', 'type' => 'order_template') ),
+ 'text' => lang('order
template'),
+ 'image' =>
array('helpdesk', 'helpdesk')
+ )
+ );
+ }
+
+
+ $GLOBALS['phpgw_info']['flags']['currentapp'] =
$incoming_app;
+ return $menus;
+ }
+ }
Added: trunk/helpdesk/inc/class.sotts.inc.php
===================================================================
--- trunk/helpdesk/inc/class.sotts.inc.php (rev 0)
+++ trunk/helpdesk/inc/class.sotts.inc.php 2011-01-07 07:59:59 UTC (rev
6733)
@@ -0,0 +1,1179 @@
+<?php
+ /**
+ * phpGroupWare - helpdesk: a Facilities Management System.
+ *
+ * @author Sigurd Nes <address@hidden>
+ * @copyright Copyright (C) 2003,2004,2005,2006,2007 Free Software
Foundation, Inc. http://www.fsf.org/
+ * This file is part of phpGroupWare.
+ *
+ * phpGroupWare is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * phpGroupWare is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with phpGroupWare; if not, write to the Free Software
+ * Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301
USA
+ *
+ * @license http://www.gnu.org/licenses/gpl.html GNU General Public
License
+ * @internal Development of this application was funded by
http://www.bergen.kommune.no/bbb_/ekstern/
+ * @package helpdesk
+ * @subpackage helpdesk
+ * @version $Id: class.sotts.inc.php 6701 2010-12-25 10:51:59Z sigurdne $
+ */
+
+ phpgw::import_class('phpgwapi.datetime');
+
+ /**
+ * Description
+ * @package helpdesk
+ */
+
+ class helpdesk_sotts
+ {
+ var $uicols_related = array();
+ var $acl_location = '.ticket';
+
+ public $soap_functions = array
+ (
+ 'read' => array(
+ 'in' => array('array'),
+ 'out' => array('array')
+ )
+ );
+
+
+ public $xmlrpc_methods = array
+ (
+ array
+ (
+ 'name' => 'read',
+ 'decription' => 'Get list of tickets'
+ )
+ );
+
+
+ function __construct()
+ {
+ $this->account =
(int)$GLOBALS['phpgw_info']['user']['account_id'];
+ $this->historylog =
CreateObject('phpgwapi.historylog','helpdesk');
+ $this->db = &
$GLOBALS['phpgw']->db;
+ $this->like = & $this->db->like;
+ $this->join = & $this->db->join;
+ $this->left_join = & $this->db->left_join;
+ $this->dateformat =
$GLOBALS['phpgw_info']['user']['preferences']['common']['dateformat'];
+ }
+
+
+ function list_methods($_type='xmlrpc')
+ {
+ /*
+ This handles introspection or discovery by the logged
in client,
+ in which case the input might be an array. The
server always calls
+ this function to fill the server dispatch map using a
string.
+ */
+ if (is_array($_type))
+ {
+ $_type = $_type['type'] ? $_type['type'] :
$_type[0];
+ }
+ switch($_type)
+ {
+ case 'xmlrpc':
+ $xml_functions = array(
+ 'read' => array(
+ 'function' => 'read',
+ 'signature' =>
array(array(xmlrpcArray,xmlrpcArray)),
+ 'docstring' => 'Get list of
tickets'
+ ),
+ );
+ return $xml_functions;
+ break;
+ case 'soap':
+ return $this->soap_functions;
+ break;
+ default:
+ return array();
+ break;
+ }
+ }
+
+ function read($data)
+ {
+ $start = isset($data['start']) &&
$data['start'] ? $data['start']:0;
+ $status_id = isset($data['status_id']) &&
$data['status_id'] ? $data['status_id']:'O'; //O='Open'
+ $user_id = isset($data['user_id']) &&
$data['user_id'] ? (int)$data['user_id']: 0;
+ $owner_id =
isset($data['owner_id'])?$data['owner_id']:'';
+ $query =
isset($data['query'])?$data['query']:'';
+ $sort = isset($data['sort']) &&
$data['sort'] ? $data['sort']:'DESC';
+ $order =
isset($data['order'])?$data['order']:'';
+ $cat_id = isset($data['cat_id']) &&
$data['cat_id'] ? $data['cat_id']:0;
+ $district_id = isset($data['district_id']) &&
$data['district_id'] ? $data['district_id']:0;
+ $allrows =
isset($data['allrows'])?$data['allrows']:'';
+ $start_date = isset($data['start_date']) &&
$data['start_date'] ? (int)$data['start_date'] : 0;
+ $end_date = isset($data['end_date']) &&
$data['end_date'] ? (int)$data['end_date'] : 0;
+ $dry_run = isset($data['dry_run']) ?
$data['dry_run'] : '';
+ $new = isset($data['new']) ?
$data['new'] : '';
+ $location_code = isset($data['location_code']) ?
$data['location_code'] : '';
+ $p_num = isset($data['p_num']) ?
$data['p_num'] : '';
+
+ $this->grants =
$GLOBALS['phpgw']->session->appsession('grants_ticket','helpdesk');
+
+ if(!$this->grants)
+ {
+ $this->grants =
$GLOBALS['phpgw']->acl->get_grants('helpdesk','.ticket');
+
$GLOBALS['phpgw']->session->appsession('grants_ticket','helpdesk',$this->grants);
+ }
+
+ $result_order_field = '';
+ if ($order)
+ {
+ if( $order == 'assignedto' )
+ {
+ $result_order_field =
',account_lastname';
+ $order_join = "LEFT OUTER JOIN
phpgw_accounts ON phpgw_helpdesk_tickets.assignedto=phpgw_accounts.account_id";
+ $order = 'account_lastname';
+ }
+ else if( $order == 'user' )
+ {
+ $result_order_field =
',account_lastname';
+ $order_join = "LEFT OUTER JOIN
phpgw_accounts ON phpgw_helpdesk_tickets.user_id=phpgw_accounts.account_id";
+ $order = 'account_lastname';
+ }
+ else
+ {
+ $order_join = '';
+ }
+
+ $ordermethod = " ORDER BY $order $sort";
+ }
+ else
+ {
+ $ordermethod = ' ORDER BY
phpgw_helpdesk_tickets.id DESC';
+ }
+
+ $filtermethod = '';
+
+ $categories =
$GLOBALS['phpgw']->locations->get_subs('helpdesk', '.ticket.category');
+
+ $grant_category = array();
+ foreach ($categories as $location)
+ {
+ if ($GLOBALS['phpgw']->acl->check($location,
PHPGW_ACL_READ, 'helpdesk'))
+ {
+ $category = explode('.',$location);
+ $grant_category[] = $category[3];
+ }
+ }
+
+ $grant_category[] = -1;//If no one found - not breaking
the query
+
+ $where= 'WHERE';
+
+ $GLOBALS['phpgw']->config->read();
+
+
if(isset($GLOBALS['phpgw']->config->config_data['acl_at_tts_category']) &&
$GLOBALS['phpgw']->config->config_data['acl_at_tts_category'])
+ {
+ $filtermethod = " WHERE
phpgw_helpdesk_tickets.cat_id IN (" . implode(",", $grant_category) . ")";
+ $where= 'AND';
+ }
+
+
if(isset($GLOBALS['phpgw']->config->config_data['acl_at_location']) &&
$GLOBALS['phpgw']->config->config_data['acl_at_location'])
+ {
+ $access_location =
execMethod('property.socommon.get_location_list', PHPGW_ACL_READ);
+ if($access_location)
+ {
+ $filtermethod .= " $where
phpgw_helpdesk_tickets.loc1 in ('" . implode("','", $access_location) . "')";
+ $where= 'AND';
+ }
+ }
+
+ if (is_array($this->grants))
+ {
+ $grants = & $this->grants;
+ foreach($grants as $user => $right)
+ {
+ $public_user_list[] = $user;
+ }
+ reset($public_user_list);
+ $filtermethod .= " $where (
phpgw_helpdesk_tickets.user_id IN(" . implode(',',$public_user_list) . "))";
+ $where= 'AND';
+ }
+
+ if($tenant_id =
$GLOBALS['phpgw']->session->appsession('tenant_id','helpdesk'))
+ {
+ $filtermethod .= $where . '
phpgw_helpdesk_tickets.tenant_id=' . $tenant_id;
+ $where = 'AND';
+ }
+
+ if ($status_id == 'X')
+ {
+ $closed = '';
+ $this->db->query('SELECT * from
phpgw_helpdesk_status',__LINE__,__FILE__);
+
+ while ($this->db->next_record())
+ {
+ if( $this->db->f('closed'))
+ {
+ $closed .= " OR
phpgw_helpdesk_tickets.status = 'C" . $this->db->f('id') . "'";
+ }
+ }
+
+ $filtermethod .= " $where (
(phpgw_helpdesk_tickets.status='X'{$closed})";
+ $where = 'AND';
+
+// $filtermethod .= " $where (
phpgw_helpdesk_tickets.status='X'";
+// $where = 'AND';
+ }
+ else if ($status_id == 'O2') // explicite 'open'
+ {
+ $filtermethod .= " $where (
phpgw_helpdesk_tickets.status='O'";
+ $where = 'AND';
+ }
+ else if($status_id == 'O')
+ {
+ $open = '';
+ $this->db->query('SELECT * from
phpgw_helpdesk_status',__LINE__,__FILE__);
+
+ while ($this->db->next_record())
+ {
+ if( ! $this->db->f('closed'))
+ {
+ $open .= " OR
phpgw_helpdesk_tickets.status = 'C" . $this->db->f('id') . "'";
+ }
+ }
+
+ $filtermethod .= " $where (
(phpgw_helpdesk_tickets.status='O'{$open})";
+ $where = 'AND';
+ }
+ else if($status_id == 'all')
+ {
+ $filtermethod .= "{$where} (1=1";//nothing
+ $where = 'AND';
+ }
+ else if(is_array($status_id) && count($status_id))
+ {
+ $or = '';
+ $filtermethod .= "{$where} ((";
+
+ foreach ($status_id as $value)
+ {
+ if($value)
+ {
+ $filtermethod .= "{$or}
phpgw_helpdesk_tickets.status = '{$value}'";
+ $or = ' OR';
+ }
+ }
+
+ $filtermethod .= ')';
+
+ $where = 'AND';
+ }
+ else
+ {
+ $filtermethod .= " $where
(phpgw_helpdesk_tickets.status='{$status_id}'";
+ $where = 'AND';
+ }
+
+ if($new)
+ {
+ $filtermethod .= " OR phpgw_helpdesk_views.id
IS NULL )";
+ }
+ else
+ {
+ $filtermethod .= ')';
+ }
+
+ if ($cat_id > 0)
+ {
+ $filtermethod .= " $where cat_id=" .
(int)$cat_id;
+ $where = 'AND';
+ }
+
+ if ($user_id > 0)
+ {
+ $filtermethod .= " {$where}
(assignedto={$user_id}";
+ $where = 'AND';
+
+ $membership =
$GLOBALS['phpgw']->accounts->membership($user_id);
+ $filtermethod .= ' OR (assignedto IS NULL AND
group_id IN (' . implode(',',array_keys($membership)) . ')))';
+ }
+
+ if ($owner_id > 0)
+ {
+ $filtermethod .= " $where
phpgw_helpdesk_tickets.user_id=" . (int)$owner_id;
+ $where = 'AND';
+ }
+
+ if ($district_id > 0)
+ {
+ $filtermethod .= " $where district_id="
.(int)$district_id;
+ $where = 'AND';
+ }
+
+ if ($start_date)
+ {
+ $end_date = $end_date + 3600 * 16 +
phpgwapi_datetime::user_timezone();
+ $start_date = $start_date - 3600 * 8 +
phpgwapi_datetime::user_timezone();
+ $filtermethod .= " $where
phpgw_helpdesk_tickets.entry_date >= $start_date AND
phpgw_helpdesk_tickets.entry_date <= $end_date ";
+ $where= 'AND';
+ }
+
+ if ($location_code)
+ {
+ $filtermethod .= " $where
phpgw_helpdesk_tickets.location_code {$this->like} '{$location_code}%'";
+ $where= 'AND';
+ }
+
+ $querymethod = '';
+ if($query)
+ {
+ $query = $this->db->db_addslashes($query);
+ $query = str_replace(",",'.',$query);
+ if(stristr($query, '.') && !$p_num)
+ {
+ $query=explode(".",$query);
+ $querymethod = " $where
(phpgw_helpdesk_tickets.loc1='" . $query[0] . "' AND
phpgw_helpdesk_tickets.loc4='" . $query[1] . "')";
+ }
+ else if(stristr($query, '.') && $p_num)
+ {
+ $query=explode(".",$query);
+ $querymethod = " $where
(phpgw_helpdesk_tickets.p_entity_id='" . (int)$query[1] . "' AND
phpgw_helpdesk_tickets.p_cat_id='" . (int)$query[2] . "' AND
phpgw_helpdesk_tickets.p_num='" . (int)$query[3] . "')";
+ }
+ else
+ {
+ $querymethod = " $where (subject
$this->like '%$query%'"
+ . " OR address $this->like
'%$query%' "
+ . " OR fm_location1.loc1_name
$this->like '%$query%'"
+ . " OR
phpgw_helpdesk_tickets.location_code $this->like '%$query%'"
+ . " OR
phpgw_helpdesk_tickets.order_id =" . (int)$query . ')';
+ }
+ }
+
+ $sql = "SELECT DISTINCT phpgw_helpdesk_tickets.* ,
phpgw_helpdesk_views.id as view {$result_order_field} FROM
phpgw_helpdesk_tickets"
+ . " $order_join"
+ . " LEFT OUTER JOIN phpgw_helpdesk_views ON
(phpgw_helpdesk_tickets.id = phpgw_helpdesk_views.id AND
phpgw_helpdesk_views.account_id='{$this->account}')"
+ . " $filtermethod $querymethod";
+
+ $sql2 = "SELECT count(*) as cnt FROM ({$sql}) as t";
+ $this->db->query($sql2,__LINE__,__FILE__);
+ $this->db->next_record();
+ $this->total_records = $this->db->f('cnt');
+ unset($sql2);
+
+ $tickets = array();
+ if(!$dry_run)
+ {
+ if(!$allrows)
+ {
+ $this->db->limit_query($sql .
$ordermethod,$start,__LINE__,__FILE__);
+ }
+ else
+ {
+ if($this->total_records > 200)
+ {
+ $_fetch_single = true;
+ }
+ else
+ {
+ $_fetch_single = false;
+ }
+ $this->db->query($sql .
$ordermethod,__LINE__,__FILE__, false, $_fetch_single );
+ unset($_fetch_single);
+ }
+
+ while ($this->db->next_record())
+ {
+ $tickets[]= array
+ (
+ 'id'
=> (int) $this->db->f('id'),
+ 'subject'
=> $this->db->f('subject',true),
+ 'loc1_name'
=> $this->db->f('loc1_name',true),
+ 'location_code'
=> $this->db->f('location_code'),
+ 'district'
=> $this->db->f('district',true),
+ 'user_id'
=> $this->db->f('user_id'),
+ 'address'
=> $this->db->f('address',true),
+ 'assignedto'
=> $this->db->f('assignedto'),
+ 'status'
=> $this->db->f('status'),
+ 'priority'
=> $this->db->f('priority'),
+ 'cat_id'
=> $this->db->f('cat_id'),
+ 'group_id'
=> $this->db->f('group_id'),
+ 'entry_date'
=> $this->db->f('entry_date'),
+ 'finnish_date'
=> $this->db->f('finnish_date'),
+ 'finnish_date2'
=> $this->db->f('finnish_date2'),
+ 'order_id'
=> $this->db->f('order_id'),
+ 'vendor_id'
=> $this->db->f('vendor_id'),
+ 'actual_cost'
=> $this->db->f('actual_cost'),
+ 'estimate'
=> $this->db->f('budget'),
+ 'new_ticket'
=> $this->db->f('view') ? false : true,
+ 'billable_hours'
=> $this->db->f('billable_hours'),
+ );
+ }
+/*
+ foreach ($tickets as &$ticket)
+ {
+ $this->db->query("SELECT count(*) as
hits FROM phpgw_helpdesk_views where id={$ticket['id']}"
+ . " AND
account_id='{$this->account}'",__LINE__,__FILE__);
+ $this->db->next_record();
+
+ if(! $this->db->f('hits'))
+ {
+ $ticket['new_ticket'] = true;
+ }
+ }
+ */
+ }
+
+ return $tickets;
+ }
+
+ function get_origin_entity_type()
+ {
+ $sql = "SELECT entity_id, id as cat_id,name"
+ . " FROM fm_entity_category "
+ . " WHERE tracking=1 ORDER by entity_id,cat_id";
+
+ $this->db->query($sql,__LINE__,__FILE__);
+
+ $i=0;
+ while ($this->db->next_record())
+ {
+
$entity[$i]['entity_id']=$this->db->f('entity_id');
+ $entity[$i]['cat_id']=$this->db->f('cat_id');
+
$entity[$i]['type']=".entity.{$this->db->f('entity_id')}.{$this->db->f('cat_id')}";
+ $uicols[] = str_replace(' ', '_',
$this->db->f('name',true));
+ $i++;
+ }
+
+ $entity[$i]['type']='.project';
+ $uicols[] = 'project';
+
+ $this->uicols_related = $uicols;
+ return $entity;
+ }
+
+ function read_single($id)
+ {
+ $id = (int) $id;
+ $sql = "SELECT * FROM phpgw_helpdesk_tickets WHERE id =
{$id}";
+
+ $this->db->query($sql,__LINE__,__FILE__);
+
+ if ($this->db->next_record())
+ {
+ $ticket['assignedto'] =
$this->db->f('assignedto');
+ $ticket['user_id'] =
$this->db->f('user_id');
+ $ticket['group_id'] =
$this->db->f('group_id');
+ $ticket['status'] =
$this->db->f('status');
+ $ticket['cat_id'] =
$this->db->f('cat_id');
+ $ticket['subject'] =
$this->db->f('subject', true);
+ $ticket['priority'] =
$this->db->f('priority');
+ $ticket['details'] =
htmlspecialchars ($this->db->f('details', true));
+ $ticket['location_code'] =
$this->db->f('location_code');
+ $ticket['contact_phone'] =
$this->db->f('contact_phone');
+ $ticket['contact_email'] =
$this->db->f('contact_email',true);
+ $ticket['address'] =
$this->db->f('address', true);
+ $ticket['tenant_id'] =
$this->db->f('tenant_id');
+ $ticket['p_num'] =
$this->db->f('p_num');
+ $ticket['p_entity_id'] =
$this->db->f('p_entity_id');
+ $ticket['p_cat_id'] =
$this->db->f('p_cat_id');
+ $ticket['finnish_date'] =
$this->db->f('finnish_date');
+ $ticket['finnish_date2'] =
$this->db->f('finnish_date2');
+ $ticket['contact_id'] =
$this->db->f('contact_id');
+ $ticket['order_id'] =
$this->db->f('order_id');
+ $ticket['vendor_id'] =
$this->db->f('vendor_id');
+ $ticket['b_account_id'] =
$this->db->f('b_account_id');
+ $ticket['order_descr'] =
$this->db->f('order_descr', true);
+ $ticket['ecodimb'] =
$this->db->f('ecodimb');
+ $ticket['budget'] =
$this->db->f('budget');
+ $ticket['actual_cost'] =
$this->db->f('actual_cost');
+ $ticket['order_cat_id'] =
$this->db->f('order_cat_id');
+ $ticket['building_part'] =
$this->db->f('building_part',true);
+ $ticket['order_dim1'] =
$this->db->f('order_dim1');
+ $ticket['publish_note'] =
$this->db->f('publish_note');
+ $ticket['billable_hours'] =
$this->db->f('billable_hours');
+
+ $user_id=(int)$this->db->f('user_id');
+
+ $ticket['user_name'] =
$GLOBALS['phpgw']->accounts->get($user_id)->__toString();
+ if ($ticket['assignedto'] > 0)
+ {
+ $ticket['assignedto_name'] =
$GLOBALS['phpgw']->accounts->get($ticket['assignedto'])->__toString();
+ }
+ }
+
+ return $ticket;
+ }
+
+ function update_view($id='')
+ {
+ // Have they viewed this ticket before ?
+ $id = (int) $id;
+ $this->db->query("SELECT count(*) as cnt FROM
phpgw_helpdesk_views where id={$id}"
+ . " AND account_id='" .
$GLOBALS['phpgw_info']['user']['account_id'] . "'",__LINE__,__FILE__);
+ $this->db->next_record();
+
+ if (! $this->db->f('cnt'))
+ {
+ $this->db->query("INSERT INTO
phpgw_helpdesk_views (id,account_id,time) values ({$id},'"
+ .
$GLOBALS['phpgw_info']['user']['account_id'] . "','" . time() .
"')",__LINE__,__FILE__);
+ }
+ }
+
+ function add($ticket)
+ {
+ if(isset($ticket['location']) &&
is_array($ticket['location']))
+ {
+ foreach ($ticket['location'] as $input_name =>
$value)
+ {
+ if(isset($value) && $value)
+ {
+ $cols[] = $input_name;
+ $vals[] = $value;
+ }
+ }
+ }
+
+ if(isset($ticket['extra']) &&
is_array($ticket['extra']))
+ {
+ foreach ($ticket['extra'] as $input_name =>
$value)
+ {
+ if(isset($value) && $value)
+ {
+ $cols[] = $input_name;
+ $vals[] = $value;
+ }
+ }
+ }
+
+ if($cols)
+ {
+ $cols = "," . implode(",", $cols);
+ $vals = ",'" . implode("','", $vals) . "'";
+ }
+
+ $address = '';
+ if(isset($ticket['street_name']) &&
$ticket['street_name'])
+ {
+ $address[]= $ticket['street_name'];
+ $address[]= $ticket['street_number'];
+ $address =
$this->db->db_addslashes(implode(" ", $address));
+ }
+
+ if(!$address)
+ {
+ $address =
$this->db->db_addslashes($ticket['location_name']);
+ }
+
+ $values= array
+ (
+
isset($ticket['priority'])?$ticket['priority']:0,
+
$GLOBALS['phpgw_info']['user']['account_id'],
+ $ticket['assignedto'],
+ $ticket['group_id'],
+
$this->db->db_addslashes($ticket['subject']),
+ $ticket['cat_id'],
+ $ticket['status'],
+
$this->db->db_addslashes($ticket['details']),
+ $ticket['location_code'],
+ $address,
+ time(),
+ $ticket['finnish_date'],
+ $ticket['contact_id'],
+ 1
+ );
+
+ $values = $this->db->validate_insert($values);
+ $this->db->transaction_begin();
+
+ $this->db->query("insert into phpgw_helpdesk_tickets
(priority,user_id,"
+ .
"assignedto,group_id,subject,cat_id,status,details,location_code,"
+ .
"address,entry_date,finnish_date,contact_id,publish_note $cols)"
+ . "VALUES ($values $vals )",__LINE__,__FILE__);
+
+ $id =
$this->db->get_last_insert_id('phpgw_helpdesk_tickets','id');
+ if(isset($ticket['extra']['contact_phone']) &&
$ticket['extra']['contact_phone'] && isset($ticket['extra']['tenant_id']) &&
$ticket['extra']['tenant_id'])
+ {
+ $this->db->query("update fm_tenant set
contact_phone='". $ticket['extra']['contact_phone']. "' where id='".
$ticket['extra']['tenant_id']. "'",__LINE__,__FILE__);
+ }
+
+ if(isset($ticket['origin']) &&
is_array($ticket['origin']))
+ {
+ if($ticket['origin'][0]['data'][0]['id'])
+ {
+ $interlink_data = array
+ (
+ 'location1_id'
=> $GLOBALS['phpgw']->locations->get_id('helpdesk',
$ticket['origin'][0]['location']),
+ 'location1_item_id' =>
$ticket['origin'][0]['data'][0]['id'],
+ 'location2_id'
=> $GLOBALS['phpgw']->locations->get_id('helpdesk', '.ticket'),
+ 'location2_item_id' =>
$id,
+ 'account_id'
=> $this->account
+ );
+
+ $interlink =
CreateObject('helpdesk.interlink');
+
$interlink->add($interlink_data,$this->db);
+ }
+ }
+
+ if($this->db->transaction_commit())
+ {
+ $this->historylog->add('O',$id, time(),'');
+ if($ticket['finnish_date'])
+ {
+
$this->historylog->add('IF',$id,$ticket['finnish_date'],'');
+ }
+ }
+
+ $receipt['message'][]=array('msg'=>lang('Ticket %1 has
been saved',$id));
+ $receipt['id'] = $id;
+ return $receipt;
+ }
+
+ /**
+ * Get a list of user(admin)-configured status
+ *
+ * @return array with list of custom status
+ */
+
+ public function get_custom_status()
+ {
+ $sql = "SELECT * FROM phpgw_helpdesk_status ORDER BY
sorting ASC";
+ $this->db->query($sql,__LINE__,__FILE__);
+
+ $status= array();
+ while ($this->db->next_record())
+ {
+ $status[] = array
+ (
+ 'id' => $this->db->f('id'),
+ 'name' => $this->db->f('name',
true),
+ 'color' => $this->db->f('color')
+ );
+ }
+ return $status;
+ }
+ function update_status($ticket,$id = 0)
+ {
+ $id = (int) $id;
+ $receipt = array();
+ // DB Content is fresher than http posted value.
+ $this->db->query("select * from phpgw_helpdesk_tickets
where id='$id'",__LINE__,__FILE__);
+ $this->db->next_record();
+ $old_status = $this->db->f('status');
+
+ $this->db->transaction_begin();
+
+ /*
+ ** phpgw_phpgw_helpdesk_append.append_type - Defs
+ ** R - Reopen ticket
+ ** X - Ticket closed
+ ** O - Ticket opened
+ ** C - Comment appended
+ ** A - Ticket assignment
+ ** G - Ticket group assignment
+ ** P - Priority change
+ ** T - Category change
+ ** S - Subject change
+ ** B - Budget
+ ** H - Billing hours
+ ** F - finnish date
+ ** C% - Status changed
+ ** L - Location changed
+ ** M - Mail sent to vendor
+ */
+
+ if ($old_status != $ticket['status'])
+ {
+ $check_old_custom = (int) trim($old_status,'C');
+ $this->db->query("SELECT * from
phpgw_helpdesk_status WHERE id = {$check_old_custom}",__LINE__,__FILE__);
+ $this->db->next_record();
+ $this->fields_updated = true;
+ if($old_status=='X' || $this->db->f('closed'))
+ {
+ $new_status = $ticket['status'];
+
$this->historylog->add('R',$id,$ticket['status'],$old_status);
+
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET status='{$new_status}' WHERE id=
{$id}",__LINE__,__FILE__);
+ }
+ else
+ {
+
$this->historylog->add($ticket['status'],$id,$ticket['status'],$old_status);
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET status='{$ticket['status']}' WHERE
id={$id}",__LINE__,__FILE__);
+ }
+ $this->check_pending_action($ticket, $id);
+ }
+
+ $this->db->transaction_commit();
+
+ if ($this->fields_updated)
+ {
+ $receipt['message'][]= array('msg' =>
lang('Ticket %1 has been updated',$id));
+ }
+
+ return $receipt;
+
+ }
+
+ function update_ticket($ticket,$id = 0)
+ {
+ $id = (int) $id;
+ $receipt = array();
+ // DB Content is fresher than http posted value.
+ $this->db->query("select * from phpgw_helpdesk_tickets
where id='$id'",__LINE__,__FILE__);
+ $this->db->next_record();
+
+ $location_code = $this->db->f('location_code');
+ $oldlocation_code = $this->db->f('location_code');
+ $oldfinnish_date = $this->db->f('finnish_date');
+ $oldfinnish_date2 = $this->db->f('finnish_date2');
+ $oldassigned = $this->db->f('assignedto');
+ $oldgroup_id = $this->db->f('group_id');
+ $oldpriority = $this->db->f('priority');
+ $oldcat_id =
$this->db->f('cat_id');
+ $old_status = $this->db->f('status');
+ $old_budget = $this->db->f('budget');
+ $old_billable_hours =
$this->db->f('billable_hours');
+ // $old_billable_rate =
$this->db->f('billable_rate');
+ $old_subject = $this->db->f('subject');
+ $old_contact_id = $this->db->f('contact_id');
+ $old_actual_cost = $this->db->f('actual_cost');
+ $old_order_cat_id = $this->db->f('order_cat_id');
+ $old_building_part =
$this->db->f('building_part',true);
+ $old_order_dim1 =
(int)$this->db->f('order_dim1');
+
+
+ if($oldcat_id ==0){$oldcat_id ='';}
+ if($old_order_cat_id ==0){$old_order_cat_id ='';}
+ if($oldassigned ==0){$oldassigned ='';}
+ if($oldgroup_id ==0){$oldgroup_id ='';}
+
+ // Figure out and last note
+
+ $history_values =
$this->historylog->return_array(array(),array('C'),'history_timestamp','DESC',$id);
+ $old_note = $history_values[0]['new_value'];
+
+ if(!$old_note)
+ {
+ $old_note = $this->db->f('details');
+ }
+
+
+ $this->db->transaction_begin();
+
+ /*
+ ** phpgw_phpgw_helpdesk_append.append_type - Defs
+ ** R - Reopen ticket
+ ** X - Ticket closed
+ ** O - Ticket opened
+ ** C - Comment appended
+ ** A - Ticket assignment
+ ** G - Ticket group assignment
+ ** P - Priority change
+ ** T - Category change
+ ** S - Subject change
+ ** B - Budget change
+ ** H - Billing hours
+ ** F - finnish date
+ ** C% - Status change
+ ** L - Location changed
+ ** M - Mail sent to vendor
+ */
+
+ $this->db->query("UPDATE phpgw_helpdesk_tickets SET
publish_note = NULL WHERE id = {$id}",__LINE__,__FILE__);
+ $this->db->query("UPDATE phpgw_history_log SET publish
= NULL WHERE history_record_id = {$id}",__LINE__,__FILE__);
+ if(isset($ticket['publish_note']))
+ {
+ foreach ($ticket['publish_note'] as
$publish_info)
+ {
+ $note = explode('_', $publish_info);
+ if(!$note[1])
+ {
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET publish_note = 1 WHERE id =
{$note[0]}",__LINE__,__FILE__);
+ }
+ else
+ {
+ $this->db->query("UPDATE
phpgw_history_log SET publish = 1 WHERE history_id =
{$note[1]}",__LINE__,__FILE__);
+ }
+ }
+ }
+
+ $finnish_date = (isset($ticket['finnish_date']) ?
phpgwapi_datetime::date_to_timestamp($ticket['finnish_date']):'');
+
+ if ($oldfinnish_date && isset($ticket['finnish_date'])
&& $ticket['finnish_date'])
+ {
+ $this->db->query("update phpgw_helpdesk_tickets
set finnish_date2='" . $finnish_date
+ . "' where id='$id'",__LINE__,__FILE__);
+ }
+ else if(!$oldfinnish_date &&
isset($ticket['finnish_date']) && $ticket['finnish_date'])
+ {
+ $this->db->query("update phpgw_helpdesk_tickets
set finnish_date='" . $finnish_date
+ . "' where id='$id'",__LINE__,__FILE__);
+ }
+
+ if($oldfinnish_date2>0)
+ {
+ $oldfinnish_date = $oldfinnish_date2;
+ }
+ if(isset($ticket['finnish_date']) &&
$ticket['finnish_date'])
+ {
+ if ($oldfinnish_date != $finnish_date)
+ {
+ $this->fields_updated = true;
+
$this->historylog->add('F',$id,$finnish_date,$oldfinnish_date);
+ }
+ }
+
+ if (isset($ticket['status']) && ($old_status !=
$ticket['status']))
+ {
+ $check_old_custom = (int) trim($old_status,'C');
+ $this->db->query("SELECT * from
phpgw_helpdesk_status WHERE id = {$check_old_custom}",__LINE__,__FILE__);
+ $this->db->next_record();
+ $this->fields_updated = true;
+ if($old_status=='X' || $this->db->f('closed'))
+ {
+ $new_status = $ticket['status'];
+
$this->historylog->add('R',$id,$ticket['status'],$old_status);
+
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET status='{$new_status}' WHERE id=
{$id}",__LINE__,__FILE__);
+ }
+ else
+ {
+
$this->historylog->add($ticket['status'],$id,$ticket['status'],$old_status);
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET status='{$ticket['status']}' WHERE
id={$id}",__LINE__,__FILE__);
+ }
+ $this->check_pending_action($ticket, $id);
+ }
+
+ if (($oldassigned != $ticket['assignedto']) &&
$ticket['assignedto'] != 'ignore')
+ {
+ $this->fields_updated = true;
+
+ $value_set=array('assignedto' =>
$ticket['assignedto']);
+ $value_set =
$this->db->validate_update($value_set);
+
+ $this->db->query("update phpgw_helpdesk_tickets
set $value_set where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('A',$id,$ticket['assignedto'],$oldassigned);
+ }
+
+ if (($oldgroup_id != $ticket['group_id']) &&
$ticket['group_id'] != 'ignore')
+ {
+ $this->fields_updated = true;
+
+ $value_set=array('group_id' =>
$ticket['group_id']);
+ $value_set =
$this->db->validate_update($value_set);
+
+ $this->db->query("update phpgw_helpdesk_tickets
set $value_set where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('G',$id,$ticket['group_id'],$oldgroup_id);
+ }
+
+ if ($oldpriority != $ticket['priority'])
+ {
+ $this->fields_updated = true;
+ $this->db->query("update phpgw_helpdesk_tickets
set priority='" . $ticket['priority']
+ . "' where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('P',$id,$ticket['priority'],$oldpriority);
+ }
+
+ if ($old_contact_id != $ticket['contact_id'])
+ {
+ $contact_id = (int) $ticket['contact_id'];
+ $this->fields_updated = true;
+ $this->db->query("update phpgw_helpdesk_tickets
set contact_id={$contact_id} WHERE id=$id",__LINE__,__FILE__);
+ }
+
+ if (($oldcat_id != $ticket['cat_id']) &&
$ticket['cat_id'] != 'ignore')
+ {
+ $this->fields_updated = true;
+ $this->db->query("update phpgw_helpdesk_tickets
set cat_id='" . $ticket['cat_id']
+ . "' where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('T',$id,$ticket['cat_id'],$oldcat_id);
+ }
+
+ if ($old_budget != $ticket['budget'])
+ {
+ $this->fields_updated = true;
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
set budget='" . (int)$ticket['budget']
+ . "' where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('B',$id,$ticket['budget'],$old_budget);
+ }
+ /*
+ if ($old_billable_rate != $ticket['billable_rate'])
+ {
+ $this->fields_updated = true;
+ $this->db->query("update phpgw_helpdesk_tickets
set billable_rate='" . $ticket['billable_rate']
+ . "' where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('B',$id,$ticket['billable_rate'],$old_billable_rate);
+ }
+ */
+ if ($old_subject != $ticket['subject'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET subject='" . $ticket['subject']
+ . "' where id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('S',$id,$ticket['subject'],$old_subject);
+ $receipt['message'][]= array('msg' =>
lang('Subject has been updated'));
+ }
+
+ if($ticket['billable_hours'])
+ {
+ $ticket['billable_hours'] =
str_replace(',','.', $ticket['billable_hours']);
+ }
+ if ((float)$old_billable_hours !=
(float)$ticket['billable_hours'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET billable_hours='{$ticket['billable_hours']}'"
+ . " WHERE
id='{$id}'",__LINE__,__FILE__);
+
$this->historylog->add('H',$id,$ticket['billable_hours'],$old_billable_hours);
+ $receipt['message'][]= array('msg' =>
lang('billable hours has been updated'));
+ }
+
+ if ((int)$old_actual_cost !=
(int)$ticket['actual_cost'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET actual_cost='" . (float)$ticket['actual_cost']
+ . "' WHERE id='$id'",__LINE__,__FILE__);
+
$this->historylog->add('AC',$id,(float)$ticket['actual_cost'] ,
$old_actual_cost);
+ $receipt['message'][]= array('msg' =>
lang('actual_cost has been updated'));
+ }
+
+ if ((int)$old_order_cat_id !=
(int)$ticket['order_cat_id'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET order_cat_id='" . (int)$ticket['order_cat_id']
+ . "' WHERE id='$id'",__LINE__,__FILE__);
+ $receipt['message'][]= array('msg' =>
lang('order category has been updated'));
+ $this->fields_updated = true;
+ }
+
+ if ((int)$old_order_dim1 != (int)$ticket['order_dim1'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET order_dim1='" . (int)$ticket['order_dim1']
+ . "' WHERE id='$id'",__LINE__,__FILE__);
+ $receipt['message'][]= array('msg' =>
lang('order_dim1 has been updated'));
+ $this->fields_updated = true;
+ }
+
+ if ($old_building_part != $ticket['building_part'])
+ {
+ $this->db->query("UPDATE phpgw_helpdesk_tickets
SET building_part='" . $ticket['building_part']
+ . "' WHERE id='$id'",__LINE__,__FILE__);
+ $receipt['message'][]= array('msg' =>
lang('building part has been updated'));
+ $this->fields_updated = true;
+ }
+
+ if (($old_note != $ticket['note']) && $ticket['note'])
+ {
+ $this->fields_updated = true;
+
$this->historylog->add('C',$id,$ticket['note'],$old_note);
+ $_history_id =
$this->db->get_last_insert_id('phpgw_helpdesk_history','history_id');
+ $this->db->query("UPDATE phpgw_helpdesk_history
SET publish = 1 WHERE history_id = $_history_id",__LINE__,__FILE__);
+ unset($_history_id);
+ }
+
+ if(isset($ticket['location']) && $ticket['location'])
+ {
+ $ticket['location_code'] = implode('-',
$ticket['location']);
+ }
+
+ if (isset($ticket['location_code']) &&
$ticket['location_code'] && ($oldlocation_code != $ticket['location_code']))
+ {
+ $interlink =
CreateObject('helpdesk.interlink');
+ if( $interlink->get_relation('helpdesk',
'.ticket', $id, 'origin') || $interlink->get_relation('helpdesk', '.ticket',
$id, 'target'))
+ {
+ $receipt['message'][]= array('msg' =>
lang('location could not be changed'));
+ }
+ else
+ {
+ $value_set = array();
+
+ if(isset($ticket['street_name']) &&
$ticket['street_name'])
+ {
+ $address[]=
$ticket['street_name'];
+ $address[]=
$ticket['street_number'];
+ $value_set['address'] =
$this->db->db_addslashes(implode(" ", $address));
+ }
+
+ if(!isset($address) || !$address)
+ {
+ $address =
isset($ticket['location_name']) ?
$this->db->db_addslashes($ticket['location_name']) : '';
+ if($address)
+ {
+ $value_set['address'] =
$address;
+ }
+ }
+
+ if (isset($ticket['location_code']) &&
$ticket['location_code'])
+ {
+ $value_set['location_code'] =
$ticket['location_code'];
+ }
+
+ $admin_location =
CreateObject('helpdesk.soadmin_location');
+ $admin_location->read(false);
+
+ // Delete old values for location - in
case of moving up in the hierarchy
+ $metadata =
$this->db->metadata('phpgw_helpdesk_tickets');
+ for ($i = 1;$i <
$admin_location->total_records + 1; $i++)
+ {
+ if(isset($metadata["loc{$i}"]))
+ {
+ $value_set["loc{$i}"]
= false;
+ }
+ }
+
+ if(isset($ticket['location']) &&
is_array($ticket['location']))
+ {
+ foreach ($ticket['location'] as
$column => $value)
+ {
+ $value_set[$column]
= $value;
+ }
+ }
+
+ if(isset($ticket['extra']) &&
is_array($ticket['extra']))
+ {
+ foreach ($ticket['extra'] as
$column => $value)
+ {
+ $value_set[$column]
= $value;
+ }
+ }
+
+ $value_set =
$this->db->validate_update($value_set);
+
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET $value_set WHERE id={$id}",__LINE__,__FILE__);
+
+
$this->historylog->add('L',$id,$ticket['location_code'],$oldlocation_code);
+ $receipt['message'][]= array('msg' =>
lang('Location has been updated'));
+ }
+ unset($interlink);
+ }
+
+
+ if(isset($ticket['make_order']) &&
$ticket['make_order'])
+ {
+ $order_id =
execMethod('property.socommon.increment_id', 'helpdesk');
+ if($order_id)
+ {
+ $this->db->query("UPDATE
phpgw_helpdesk_tickets SET order_id = {$order_id} WHERE
id={$id}",__LINE__,__FILE__);
+ $this->db->query("INSERT INTO fm_orders
(id, type) VALUES ({$order_id}, 'helpdesk')",__LINE__,__FILE__);
+ }
+ }
+
+ $value_set =
array();
+ $value_set['vendor_id'] = $ticket['vendor_id'];
+ $value_set['b_account_id'] =
$ticket['b_account_id'];
+ $value_set['order_descr'] =
$this->db->db_addslashes($ticket['order_descr']);
+ $value_set['ecodimb'] = $ticket['ecodimb'];
+ $value_set['budget'] = $ticket['budget'];
+ $value_set =
$this->db->validate_update($value_set);
+ $this->db->query("UPDATE phpgw_helpdesk_tickets SET
$value_set WHERE id={$id}",__LINE__,__FILE__);
+
+ $this->db->transaction_commit();
+
+ if (isset($this->fields_updated))
+ {
+ $receipt['message'][]= array('msg' =>
lang('Ticket has been updated'));
+
+ $criteria = array
+ (
+ 'appname' => 'helpdesk',
+ 'location' =>
$this->acl_location,
+ 'allrows' => true
+ );
+
+ $custom_functions =
$GLOBALS['phpgw']->custom_functions->find($criteria);
+
+ foreach ( $custom_functions as $entry )
+ {
+ // prevent path traversal
+ if ( preg_match('/\.\./',
$entry['file_name']) )
+ {
+ continue;
+ }
+
+ $file = PHPGW_SERVER_ROOT .
"/helpdesk/inc/custom/{$GLOBALS['phpgw_info']['user']['domain']}/{$entry['file_name']}";
+ if ( $entry['active'] && is_file($file)
)
+ {
+ require_once $file;
+ }
+ }
+ }
+ return $receipt;
+ }
+
+ function check_pending_action($ticket,$id)
+ {
+ $status = (int)trim($ticket['status'], 'C');
+ $this->db->query("SELECT * FROM phpgw_helpdesk_status
WHERE id = '{$status}'");
+
+ $this->db->next_record();
+
+ if ($this->db->f('approved') )
+ {
+ $action_params = array
+ (
+ 'appname'
=> 'helpdesk',
+ 'location'
=> '.ticket',
+ 'id'
=> $id,
+ 'responsible' =>
$this->account,
+ 'responsible_type' => 'user',
+ 'action'
=> 'approval',
+ 'remark'
=> '',
+ 'deadline'
=> ''
+ );
+
+
execMethod('helpdesk.sopending_action.close_pending_action', $action_params);
+ unset($action_params);
+ }
+ if ($this->db->f('in_progress') )
+ {
+ $action_params = array
+ (
+ 'appname'
=> 'helpdesk',
+ 'location'
=> '.ticket',
+ 'id'
=> $id,
+ 'responsible' =>
$ticket['vendor_id'],
+ 'responsible_type' => 'vendor',
+ 'action'
=> 'remind',
+ 'remark'
=> '',
+ 'deadline'
=> ''
+ );
+
+
execMethod('helpdesk.sopending_action.close_pending_action', $action_params);
+ unset($action_params);
+ }
+
+ if ($this->db->f('delivered') )
+ {
+ //close
+ }
+ }
+
+ function delete($id)
+ {
+ $id = (int)$id;
+
+ $location_id =
$GLOBALS['phpgw']->locations->get_id('helpdesk', '.ticket');
+
+ if ( !$location_id )
+ {
+ throw new Exception("phpgwapi_locations::get_id
('helpdesk', '.ticket') returned 0");
+ }
+
+ $this->db->transaction_begin();
+
+ $this->db->query("DELETE FROM fm_action_pending WHERE
location_id = {$location_id} AND item_id = {$id}",__LINE__,__FILE__);
+ $this->db->query("DELETE FROM phpgw_interlink WHERE
location1_id = {$location_id} AND location1_item_id = {$id}",__LINE__,__FILE__);
+ $this->db->query("DELETE FROM phpgw_interlink WHERE
location2_id = {$location_id} AND location2_item_id = {$id}",__LINE__,__FILE__);
+ $this->db->query("DELETE FROM phpgw_helpdesk_history
WHERE history_record_id = {$id}",__LINE__,__FILE__);
+ $this->db->query("DELETE FROM phpgw_helpdesk_views
WHERE id = {$id}",__LINE__,__FILE__);
+ $this->db->query("DELETE FROM phpgw_helpdesk_tickets
WHERE id = {$id}",__LINE__,__FILE__);
+
+ if($this->db->transaction_commit())
+ {
+ return true;
+ }
+ else
+ {
+ return false;
+ }
+ }
+ }
Added: trunk/helpdesk/inc/class.uitts.inc.php
===================================================================
--- trunk/helpdesk/inc/class.uitts.inc.php (rev 0)
+++ trunk/helpdesk/inc/class.uitts.inc.php 2011-01-07 07:59:59 UTC (rev
6733)
@@ -0,0 +1,2330 @@
+<?php
+ /**
+ * phpGroupWare - helpdesk: a Facilities Management System.
+ *
+ * @author Sigurd Nes <address@hidden>
+ * @copyright Copyright (C) 2003,2004,2005,2006,2007 Free Software
Foundation, Inc. http://www.fsf.org/
+ * This file is part of phpGroupWare.
+ *
+ * phpGroupWare is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * phpGroupWare is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with phpGroupWare; if not, write to the Free Software
+ * Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301
USA
+ *
+ * @license http://www.gnu.org/licenses/gpl.html GNU General Public
License
+ * @internal Development of this application was funded by
http://www.bergen.kommune.no/bbb_/ekstern/
+ * @package helpdesk
+ * @subpackage helpdesk
+ * @version $Id: class.uitts.inc.php 6705 2010-12-26 23:10:55Z sigurdne $
+ */
+
+ /**
+ * Description
+ * @package helpdesk
+ */
+
+ phpgw::import_class('phpgwapi.yui');
+
+ class helpdesk_uitts
+ {
+ var $public_functions = array
+ (
+ 'index' => true,
+ 'view' => true,
+ 'add' => true,
+ 'delete' => true,
+ 'download' => true,
+ 'view_file' => true,
+ 'edit_status' => true,
+ 'get_vendor_email' => true,
+ '_print' => true,
+ 'columns' => true
+ );
+
+ /**
+ * @var boolean $_simple use simplified interface
+ */
+ protected $_simple = false;
+ protected $_show_finnish_date = false;
+ protected $_category_acl = false;
+ var $part_of_town_id;
+ var $status;
+ var $filter;
+ var $user_filter;
+
+ public function __construct()
+ {
+ $GLOBALS['phpgw_info']['flags']['menu_selection'] =
'helpdesk::helpdesk';
+ if($this->tenant_id =
$GLOBALS['phpgw']->session->appsession('tenant_id','helpdesk'))
+ {
+ //
$GLOBALS['phpgw_info']['flags']['noframework'] = true;
+ $GLOBALS['phpgw_info']['flags']['noheader'] =
true;
+ $GLOBALS['phpgw_info']['flags']['nofooter'] =
true;
+ }
+
+ $this->account =
$GLOBALS['phpgw_info']['user']['account_id'];
+ $GLOBALS['phpgw_info']['flags']['xslt_app'] = true;
+ $this->nextmatchs =
CreateObject('phpgwapi.nextmatchs');
+ $this->bo =
CreateObject('helpdesk.botts',true);
+ $this->bocommon = &
$this->bo->bocommon;
+ $this->cats = &
$this->bo->cats;
+ $this->acl = &
$GLOBALS['phpgw']->acl;
+ $this->acl_location =
$this->bo->acl_location;
+ $this->acl_read =
$this->acl->check($this->acl_location, PHPGW_ACL_READ, 'helpdesk');
+ $this->acl_add =
$this->acl->check($this->acl_location, PHPGW_ACL_ADD, 'helpdesk');
+ $this->acl_edit =
$this->acl->check($this->acl_location, PHPGW_ACL_EDIT, 'helpdesk');
+ $this->acl_delete =
$this->acl->check($this->acl_location, PHPGW_ACL_DELETE, 'helpdesk');
+ $this->acl_manage =
$this->acl->check($this->acl_location, PHPGW_ACL_PRIVATE, 'helpdesk'); // manage
+ $this->bo->acl_location = $this->acl_location;
+
+ $this->start =
$this->bo->start;
+ $this->query =
$this->bo->query;
+ $this->sort =
$this->bo->sort;
+ $this->order =
$this->bo->order;
+ $this->status_id =
$this->bo->status_id;
+ $this->user_id =
$this->bo->user_id;
+ $this->cat_id =
$this->bo->cat_id;
+ $this->district_id =
$this->bo->district_id;
+ $this->allrows =
$this->bo->allrows;
+ $this->start_date =
$this->bo->start_date;
+ $this->end_date =
$this->bo->end_date;
+ $this->location_code =
$this->bo->location_code;
+ $this->p_num =
$this->bo->p_num;
+ $user_groups =
$GLOBALS['phpgw']->accounts->membership($this->account);
+ $simple_group =
isset($this->bo->config->config_data['fmttssimple_group']) ?
$this->bo->config->config_data['fmttssimple_group'] : array();
+ foreach ( $user_groups as $group => $dummy)
+ {
+ if ( in_array($group, $simple_group))
+ {
+ $this->_simple = true;
+ break;
+ }
+ }
+
+ reset($user_groups);
+ $group_finnish_date =
isset($this->bo->config->config_data['fmtts_group_finnish_date']) ?
$this->bo->config->config_data['fmtts_group_finnish_date'] : array();
+ foreach ( $user_groups as $group => $dummy)
+ {
+ if ( in_array($group, $group_finnish_date))
+ {
+ $this->_show_finnish_date = true;
+ break;
+ }
+ }
+
+ $this->_category_acl =
isset($this->bo->config->config_data['acl_at_tts_category']) ?
$this->bo->config->config_data['acl_at_tts_category'] : false;
+ }
+
+ function save_sessiondata()
+ {
+ $data = array
+ (
+ 'start' => $this->start,
+ 'query' => $this->query,
+ 'sort' => $this->sort,
+ 'order' => $this->order,
+ 'status_id' =>
$this->status_id,
+ 'user_id' =>
$this->user_id,
+ 'cat_id' =>
$this->cat_id,
+ 'district_id' => $this->district_id,
+ 'allrows' =>
$this->allrows,
+ 'start_date' => $this->start_date,
+ 'end_date' =>
$this->end_date
+ );
+ $this->bo->save_sessiondata($data);
+ }
+
+ function _print()
+ {
+ if(!$this->acl_read)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uilocation.stop', 'perm'=> 1, 'acl_location'=> $this->acl_location));
+ }
+
+ $GLOBALS['phpgw_info']['flags']['noheader'] = true;
+ $GLOBALS['phpgw_info']['flags']['nofooter'] = true;
+ $GLOBALS['phpgw_info']['flags']['xslt_app'] = false;
+ $id = phpgw::get_var('id', 'int');
+
+ $ticket = $this->bo->mail_ticket($id,
$fields_updated=true, $receipt = array(),$location_code='', $get_message =
true);
+
+ $html =
"<html><head><title>{$ticket['subject']}</title></head>";
+ $html .= "<body>";
+ $html .= $ticket['subject'] . '</br></br>';
+ $html .= nl2br($ticket['body']);
+ $html .= "</body></html>";
+
+ echo $html;
+ }
+
+ function download()
+ {
+ $start_date = urldecode($this->start_date);
+ $end_date = urldecode($this->end_date);
+
+ $this->bo->allrows = true;
+ $list = $this->bo->read($start_date,$end_date,'',
$download = true);
+
+ $custom_status = $this->bo->get_custom_status();
+
+ $status = array();
+ $status['O'] =
isset($this->bo->config->config_data['tts_lang_open']) &&
$this->bo->config->config_data['tts_lang_open'] ?
$this->bo->config->config_data['tts_lang_open'] : lang('Open');
+ $status['X'] = lang('Closed');
+ foreach($custom_status as $custom)
+ {
+ $status["C{$custom['id']}"] = $custom['name'];
+ }
+
+ foreach($list as &$entry)
+ {
+ $entry['status'] = $status[$entry['status']];
+
+ if (isset($entry['child_date']) AND
is_array($entry['child_date']))
+ {
+ $j=0;
+ foreach($entry['child_date'] as $date)
+ {
+
if($date['date_info'][0]['descr'])
+ {
+ $entry["date_{$j}"]
= $date['date_info'][0]['entry_date'];
+ $name_temp["date_{$j}"]
= true;
+
$descr_temp["date_{$j}"] = $date['date_info'][0]['descr'];
+ }
+ $j++;
+ }
+ unset($entry['child_date']);
+ }
+ }
+
+ $name = array();
+ $name[] = 'priority';
+ $name[] = 'id';
+ $name[] = 'category';
+ $name[] = 'subject';
+ $name[] = 'user';
+ $name[] = 'assignedto';
+ $name[] = 'entry_date';
+ $name[] = 'status';
+
+ if( $this->acl->check('.ticket.order', PHPGW_ACL_READ,
'helpdesk') )
+ {
+ $name[] = 'order_id';
+ $name[] = 'vendor';
+ }
+
+ if( $this->acl->check('.ticket.order', PHPGW_ACL_ADD,
'helpdesk') )
+ {
+ $name[] = 'estimate';
+ $name[] = 'actual_cost';
+ }
+
+ $uicols_related = $this->bo->uicols_related;
+
+ foreach($uicols_related as $related)
+ {
+ // $name[]
= $related;
+ }
+
+ $descr = array();
+ foreach($name as $_entry)
+ {
+ // $descr[] =
str_replace('_', ' ', $_entry);
+ $descr[] = lang(str_replace('_', ' ', $_entry));
+ }
+
+ foreach($name_temp as $_key => $_name)
+ {
+ array_push($name,$_key);
+ }
+
+
+ foreach($descr_temp as $_key => $_name)
+ {
+ array_push($descr,$_name);
+ }
+
+ $name[] = 'finnish_date';
+ $name[] = 'delay';
+
+ array_push($descr,lang('finnish date'),lang('delay'));
+
+
+ $custom_cols =
isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns'])
? $GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns']
: array();
+
+ foreach ($custom_cols as $col)
+ {
+ $name[] = $col;
+ $descr[] = lang(str_replace('_',
' ', $col));
+ }
+
+ $this->bocommon->download($list,$name,$descr);
+ }
+
+ function edit_status()
+ {
+ if(!$this->acl_edit)
+ {
+ return lang('sorry - insufficient rights');
+ }
+
+
+ $new_status = phpgw::get_var('new_status', 'string',
'GET');
+ $id = phpgw::get_var('id', 'int');
+ $receipt =
$this->bo->update_status(array('status'=>$new_status),$id);
+ if
(isset($this->bo->config->config_data['mailnotification']) &&
$this->bo->config->config_data['mailnotification'])
+ {
+ $receipt = $this->bo->mail_ticket($id,
$this->bo->fields_updated, $receipt);
+ }
+ //
$GLOBALS['phpgw']->session->appsession('receipt','helpdesk',$receipt);
+ return "id ".$id." ".lang('Status has been changed');
+ }
+
+ function delete()
+ {
+ if(!$this->acl_delete)
+ {
+ return lang('sorry - insufficient rights');
+ }
+
+ $id = phpgw::get_var('id', 'int');
+ if( $this->bo->delete($id) )
+ {
+ return lang('ticket %1 has been deleted', $id);
+ }
+ else
+ {
+ return lang('delete failed');
+ }
+ }
+
+ function columns()
+ {
+ $receipt = array();
+ $GLOBALS['phpgw']->xslttpl->add_file(array('columns'));
+
+ $GLOBALS['phpgw_info']['flags']['noframework'] = true;
+ $GLOBALS['phpgw_info']['flags']['nofooter'] = true;
+
+ $values = phpgw::get_var('values');
+
+
$GLOBALS['phpgw']->preferences->set_account_id($this->account, true);
+
+ if (isset($values['save']) && $values['save'])
+ {
+
$GLOBALS['phpgw']->preferences->add('helpdesk','ticket_columns',
$values['columns'],'user');
+
$GLOBALS['phpgw']->preferences->save_repository();
+ $receipt['message'][] = array('msg' =>
lang('columns is updated'));
+ }
+
+ $function_msg = lang('Select Column');
+
+ $link_data = array
+ (
+ 'menuaction' =>
'helpdesk.uitts.columns',
+ );
+
+ $selected = isset($values['columns']) &&
$values['columns'] ? $values['columns'] : array();
+ $msgbox_data =
$GLOBALS['phpgw']->common->msgbox_data($receipt);
+
+ $data = array
+ (
+ 'msgbox_data' =>
$GLOBALS['phpgw']->common->msgbox($msgbox_data),
+ 'column_list' =>
$this->bo->column_list($selected , $this->type_id, $allrows=true),
+ 'function_msg' =>
$function_msg,
+ 'form_action' =>
$GLOBALS['phpgw']->link('/index.php',$link_data),
+ 'lang_columns' =>
lang('columns'),
+ 'lang_none' =>
lang('None'),
+ 'lang_save' =>
lang('save'),
+ );
+
+ $GLOBALS['phpgw_info']['flags']['app_header'] =
$function_msg;
+
$GLOBALS['phpgw']->xslttpl->set_var('phpgw',array('columns' => $data));
+ }
+
+
+ function index()
+ {
+ if($this->tenant_id)
+ {
+ //
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.index2'));
+ }
+
+ if(!$this->acl_read)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uilocation.stop', 'perm'=> 1, 'acl_location'=> $this->acl_location));
+ }
+
+ $this->save_sessiondata();
+ $dry_run = false;
+ $second_display = phpgw::get_var('second_display',
'bool');
+
+ $default_category =
(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['default_district'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['default_district']:'');
+ //FIXME: differentiate mainsreen and helpdesk if this
should be used.
+ $default_status =
'';//isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_status'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_status']:'';
+ $start_date = urldecode($this->start_date);
+ $end_date =
urldecode($this->end_date);
+
+ if ($default_category && !$second_display &&
!$this->district_id)
+ {
+ $this->bo->district_id = $default_category;
+ $this->district_id =
$default_category;
+ }
+
+ if ($default_status && !$second_display)
+ {
+ $this->bo->status_id = $default_status;
+ $this->status_id =
$default_status;
+ }
+
+ $bgcolor_array[1] = '#da7a7a';
+ $bgcolor_array[2] = '#dababa';
+ $bgcolor_array[3] = '#dadada';
+
+ $lookup = phpgw::get_var('lookup',
'bool');
+ $from = phpgw::get_var('from');
+ $start_date =
urldecode(phpgw::get_var('start_date'));
+ $end_date =
urldecode(phpgw::get_var('end_date'));
+ $allrows = phpgw::get_var('allrows',
'bool');
+
+ $datatable = array();
+
+ if( phpgw::get_var('phpgw_return_as') != 'json' )
+ {
+ $datatable['menu']
= $this->bocommon->get_menu();
+ $datatable['config']['base_url'] =
$GLOBALS['phpgw']->link('/index.php', array
+ (
+ 'menuaction' =>
'helpdesk.uitts.index',
+ 'query'
=> $this->query,
+ 'district_id' =>
$this->district_id,
+ 'part_of_town_id' =>
$this->part_of_town_id,
+ 'cat_id'
=> $this->cat_id,
+ 'status_id'
=> $this->status_id,
+ 'p_num'
=> $this->p_num
+ )
+ );
+
+ $datatable['config']['allow_allrows'] = true;
+
+ $datatable['config']['base_java_url'] =
"menuaction:'helpdesk.uitts.index',"
+ ."second_display:1,"
+ ."sort: '{$this->sort}',"
+ ."order: '{$this->order}',"
+ ."cat_id:'{$this->cat_id}',"
+ ."status_id: '{$this->status_id}',"
+ ."user_id: '{$this->user_id}',"
+ ."query: '{$this->query}',"
+ ."p_num: '{$this->p_num}',"
+ ."district_id: '{$this->district_id}',"
+ ."start_date: '{$start_date}',"
+ ."end_date: '{$end_date}',"
+ ."location_code:
'{$this->location_code}',"
+ ."allrows:'{$this->allrows}'";
+
+ $link_data = array
+ (
+ 'menuaction' =>
'helpdesk.uitts.index',
+ 'second_display'=> true,
+ 'sort' =>
$this->sort,
+ 'order' =>
$this->order,
+ 'cat_id' =>
$this->cat_id,
+ 'status_id' =>
$this->status_id,
+ 'user_id' =>
$this->user_id,
+ 'query' =>
$this->query,
+ 'district_id' =>
$this->district_id,
+ 'start_date' => $start_date,
+ 'end_date' =>
$end_date,
+ 'location_code' =>
$this->location_code,
+ 'allrows' =>
$this->allrows
+ );
+
+ $group_filters = 'select';
+
+ $values_combo_box = array();
+
+ $values_combo_box[1] =
$this->bo->filter(array('format' => $group_filters, 'filter'=>
$this->status_id,'default' => 'O'));
+
+
if(isset($this->bo->config->config_data['tts_lang_open']) &&
$this->bo->config->config_data['tts_lang_open'])
+ {
+ array_unshift
($values_combo_box[1],array
('id'=>'O2','name'=>$this->bo->config->config_data['tts_lang_open']));
+ }
+ $default_value = array
('id'=>'','name'=>lang('Open'));
+ array_unshift
($values_combo_box[1],$default_value);
+
+ if(!$this->_simple)
+ {
+ $values_combo_box[0] =
$this->cats->formatted_xslt_list(array('format'=>'filter','selected' =>
$this->cat_id,'globals' => true,'use_acl' => $this->_category_acl));
+ $default_value = array
('cat_id'=>'','name'=> lang('no category'));
+ array_unshift
($values_combo_box[0]['cat_list'],$default_value);
+
+ $values_combo_box[2] =
$this->bocommon->get_user_list_right2('filter_',PHPGW_ACL_EDIT,$this->user_id,$this->acl_location);
+ array_unshift
($values_combo_box[2],array('id'=>$GLOBALS['phpgw_info']['user']['account_id'],'name'=>lang('mine
tickets')));
+ $default_value =
array('id'=>'','name'=>lang('no user'));
+ array_unshift
($values_combo_box[2],$default_value);
+
+ $datatable['actions']['form'] = array
+ (
+ array
+ (
+ 'action'
=> $GLOBALS['phpgw']->link('/index.php',
+ array
+ (
+
'menuaction' => 'helpdesk.uitts.index',
+
'second_display' => $second_display,
+
'district_id' => $this->district_id,
+
'part_of_town_id' => $this->part_of_town_id,
+
'cat_id' => $this->cat_id,
+
'status' => $this->status
+ )
+ ),
+ 'fields' => array
+ (
+ 'field' => array
+ (
+ array
+ (
//boton CATEGORY
+
'id' => 'btn_cat_id',
+
'name' => 'cat_id',
+
'value' => lang('Category'),
+
'type' => 'button',
+
'style' => 'filter',
+
'tab_index' => 1
+ ),
+ array
+ (
//boton HOUR CATEGORY
+
'id' => 'btn_status_id',
+
'name' => 'status_id',
+
'value' => lang('Status'),
+
'type' => 'button',
+
'style' => 'filter',
+
'tab_index' => 3
+ ),
+ array
+ (
//boton USER
+
// 'id' => 'btn_user_id',
+
'id' => 'sel_user_id', // testing traditional listbox for long list
+
'name' => 'user_id',
+
'value' => lang('User'),
+
'type' => 'select',
+
'style' => 'filter',
+
'values' => $values_combo_box[2],
+
'onchange'=> 'onChangeSelect();',
+
'tab_index' => 4
+ ),
+ array
+ (//for
link "columns", next to Export button
+
'type' => 'link',
+
'id' => 'btn_columns',
+
'url' => "Javascript:window.open('".$GLOBALS['phpgw']->link('/index.php',
+
array
+
(
+
'menuaction' => 'helpdesk.uitts.columns'
+
)
+
)."','','width=300,height=600,scrollbars=1')",
+ 'value'
=> lang('columns'),
+
'tab_index' => 10
+ ),
+ array
+ (
+ 'type'
=> 'button',
+ 'id'
=> 'btn_export',
+ 'value'
=> lang('download'),
+
'tab_index' => 9
+ ),
+ array
+ (
+ 'type'
=> 'button',
+ 'id'
=> 'btn_new',
+ 'value'
=> lang('add'),
+
'tab_index' => 8
+ ),
+ array
+ ( //hidden
start_date
+ 'type'
=> 'hidden',
+ 'id' =>
'start_date',
+ 'value'
=> $start_date
+ ),
+ array
+ ( //hidden
end_date
+ 'type'
=> 'hidden',
+ 'id' =>
'end_date',
+ 'value'
=> $end_date
+ ),
+ array
+ (//for link
"None",
+
'type'=> 'label_date'
+ ),
+ array
+ (//for link
"Date search",
+
'type'=> 'link',
+ 'id'
=> 'btn_data_search',
+ 'url'
=> "Javascript:window.open('".$GLOBALS['phpgw']->link('/index.php',
+ array
+ (
+
'menuaction' =>
'property.uiproject.date_search'))."','','width=350,height=250')",
+
'value' => lang('Date search'),
+
'tab_index' => 7
+ ),
+ array
+ (
//boton SEARCH
+
'id' => 'btn_search',
+
'name' => 'search',
+
'value' => lang('search'),
+
'type' => 'button',
+
'tab_index' => 6
+ ),
+ array
+ ( //
TEXT INPUT
+
'name' => 'query',
+
'id' => 'txt_query',
+
'value' => $this->query,
+
'type' => 'text',
+
'onkeypress' => 'return pulsar(event)',
+
'size' => 28,
+
'tab_index' => 5
+ )
+ ),
+ 'hidden_value'
=> array
+ (
+ array
+ ( //div
values combo_box_0
+
'id' => 'values_combo_box_0',
+
'value' => $this->bocommon->select2String($values_combo_box[0]['cat_list'],
'cat_id') //i.e. id,value/id,vale/
+ ),
+ array
+ ( //div
values combo_box_1
+
'id' => 'values_combo_box_1',
+
'value' => $this->bocommon->select2String($values_combo_box[1])
+ ),
+ array
+ ( //div
values combo_box_2
+
'id' => 'values_combo_box_2',
+
'value' => $this->bocommon->select2String($values_combo_box[2])
+ ),
+ )
+ )
+ )
+ );
+ }
+ else
+ {
+ $datatable['actions']['form'] = array
+ (
+ array
+ (
+ 'action'
=> $GLOBALS['phpgw']->link('/index.php',
+ array
+ (
+
'menuaction' => 'helpdesk.uitts.index',
+
'second_display' => $second_display,
+
'status' => $this->status
+ )
+ ),
+ 'fields' => array
+ (
+ 'field' => array
+ (
+ array
+ (
//boton HOUR CATEGORY
+
'id' => 'btn_status_id',
+
'name' => 'status_id',
+
'value' => lang('Status'),
+
'type' => 'button',
+
'style' => 'filter',
+
'tab_index' => 3
+ ),
+ array
+ (
+
'type' => 'button',
+
'id' => 'btn_new',
+
'value' => lang('add'),
+
'tab_index' => 8
+ ),
+ array
+ (
//boton SEARCH
+
'id' => 'btn_search',
+
'name' => 'search',
+
'value' => lang('search'),
+
'type' => 'button',
+
'tab_index' => 6
+ ),
+ array
+ ( //
TEXT INPUT
+
'name' => 'query',
+
'id' => 'txt_query',
+
'value' => '',//$query,
+
'type' => 'text',
+
'onkeypress' => 'return pulsar(event)',
+
'size' => 28,
+
'tab_index' => 5
+ )
+ ),
+ 'hidden_value'
=> array
+ (
+ array
+ ( //div
values combo_box_0
+
'id' => 'values_combo_box_0',
+
'value' => $this->bocommon->select2String($values_combo_box[2])
+ )
+ )
+ )
+ )
+ );
+ }
+ $dry_run = true;
+ }
+
+ $ticket_list = array();
+ // if(!$dry_run)
+ {
+ $ticket_list =
$this->bo->read($start_date, $end_date,'',$dry_run);
+ }
+
+ $this->bo->get_origin_entity_type();
+ $uicols_related = $this->bo->uicols_related;
+ //_debug_array($uicols_related);
+ $uicols = array();
+
+ $uicols['name'][] = 'priority';
+ $uicols['name'][] = 'id';
+ $uicols['name'][] = 'bgcolor';
+ $uicols['name'][] = 'subject';
+ $uicols['name'][] = 'assignedto';
+ $uicols['name'][] = 'entry_date';
+ $uicols['name'][] = 'status';
+
+ if( $this->acl->check('.ticket.order', PHPGW_ACL_READ,
'helpdesk') )
+ {
+ $uicols['name'][] = 'order_id';
+ $uicols['name'][] = 'vendor';
+ }
+
+ if( $this->acl->check('.ticket.order', PHPGW_ACL_ADD,
'helpdesk') )
+ {
+ $uicols['name'][] = 'estimate';
+ $uicols['name'][] = 'actual_cost';
+ }
+
+/*
+ foreach($uicols_related as $related)
+ {
+ $uicols['name'][] = $related;
+ }
+*/
+ if( $this->_show_finnish_date )
+ {
+ $uicols['name'][] = 'finnish_date';
+ $uicols['name'][] = 'delay';
+ }
+
+ $uicols['name'][] = 'child_date';
+ $uicols['name'][] = 'link_view';
+ $uicols['name'][] = 'lang_view_statustext';
+ $uicols['name'][] = 'text_view';
+
+ $custom_cols =
isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns'])
&& $GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns']
? $GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ticket_columns'] :
array();
+
+ foreach ($custom_cols as $col)
+ {
+ // $uicols['input_type'][]
= 'text';
+ $uicols['name'][] = $col;
+ // $uicols['descr'][]
= lang(str_replace('_', ' ', $col));
+ // $uicols['statustext'][]
= $col;
+ }
+
+
+ $count_uicols_name = count($uicols['name']);
+
+
+ $j = 0;
+ $k = 0;
+ if(is_array($ticket_list))
+ {
+ $status['X'] = array
+ (
+ 'status'
=> lang('closed'),
+ );
+ $status['O'] = array
+ (
+ 'status'
=> isset($this->bo->config->config_data['tts_lang_open']) &&
$this->bo->config->config_data['tts_lang_open'] ?
$this->bo->config->config_data['tts_lang_open'] : lang('Open'),
+ );
+ $status['C'] = array
+ (
+ 'status'
=> lang('closed'),
+ );
+
+ $custom_status =
$this->bo->get_custom_status();
+
+ foreach($custom_status as $custom)
+ {
+ $status["C{$custom['id']}"] = array
+ (
+ 'status'
=> $custom['name'],
+ );
+ }
+
+ foreach($ticket_list as $ticket)
+ {
+ for ($k=0;$k<$count_uicols_name;$k++)
+ {
+ if($uicols['name'][$k] ==
'status' && array_key_exists($ticket[$uicols['name'][$k]],$status))
+ {
+
$datatable['rows']['row'][$j]['column'][$k]['name'] =
$uicols['name'][$k];
+
$datatable['rows']['row'][$j]['column'][$k]['value'] =
$status[$ticket[$uicols['name'][$k]]]['status'];
+ }
+ else
+ {
+
$datatable['rows']['row'][$j]['column'][$k]['name'] =
$uicols['name'][$k];
+
$datatable['rows']['row'][$j]['column'][$k]['value'] =
$ticket[$uicols['name'][$k]];
+ }
+ if($uicols['name'][$k] == 'id'
|| $uicols['name'][$k] == 'entry_date')
+ {
+
$datatable['rows']['row'][$j]['column'][$k]['format'] = 'link';
+
$datatable['rows']['row'][$j]['column'][$k]['link'] =
$GLOBALS['phpgw']->link('/index.php',array
+ (
+
'menuaction' => 'helpdesk.uitts.view',
+ 'id'
=> $ticket['id']
+ ));
+
$datatable['rows']['row'][$j]['column'][$k]['value'] =
$ticket[$uicols['name'][$k]] . $ticket['new_ticket'];
+
$datatable['rows']['row'][$j]['column'][$k]['target'] = '_blank';
+ }
+
+ $n = 0;
+ foreach($uicols_related as
$related)
+ {
+ if($uicols['name'][$k]
== $related)
+ {
+
$datatable['rows']['row'][$j]['column'][$k]['format'] = 'link';
+
$datatable['rows']['row'][$j]['column'][$k]['link'] =
$ticket['child_date'][$n]['date_info'][0]['link'];
+
$datatable['rows']['row'][$j]['column'][$k]['value'] =
$ticket['child_date'][$n]['date_info'][0]['entry_date'];
+
$datatable['rows']['row'][$j]['column'][$k]['statustext'] =
$ticket['child_date'][$n]['statustext'];
+
$datatable['rows']['row'][$j]['column'][$k]['target'] = '_blank';
+
+ }
+ $n++;
+ }
+ }
+
+ $j++;
+ }
+ }
+
+ $parameters = array
+ (
+ 'parameter' => array
+ (
+ array
+ (
+ 'name' => 'id',
+ 'source' => 'id'
+ ),
+ )
+ );
+
+ if($this->acl_read)
+ {
+ $datatable['rowactions']['action'][] = array
+ (
+ 'my_name'
=> 'view',
+ 'statustext' => lang('view
the ticket'),
+ 'text' =>
lang('view'),
+ 'action' =>
$GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction' =>
'helpdesk.uitts.view'
+ )),
+ 'parameters' => $parameters
+ );
+
+ $datatable['rowactions']['action'][] = array
+ (
+ 'my_name'
=> 'print',
+ 'statustext' => lang('print
the ticket'),
+ 'text' =>
lang('print view'),
+ 'action' =>
$GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction' =>
'helpdesk.uitts._print',
+ 'target'
=> '_blank'
+ )),
+ 'parameters' => $parameters
+ );
+
+
+ $jasper = execMethod('property.sojasper.read',
array('location_id' => $GLOBALS['phpgw']->locations->get_id('helpdesk',
$this->acl_location)));
+
+ foreach ($jasper as $report)
+ {
+ $datatable['rowactions']['action'][] =
array
+ (
+ 'my_name'
=> 'edit',
+ 'text'
=> lang('open JasperReport %1 in new window', $report['title']),
+ 'action'
=> $GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction'
=> 'property.uijasper.view',
+ 'jasper_id'
=> $report['id'],
+ 'target'
=> '_blank'
+ )),
+ 'parameters'
=> $parameters
+ );
+ }
+ }
+ if($this->acl_delete)
+ {
+ $datatable['rowactions']['action'][] = array
+ (
+ 'my_name'
=> 'delete',
+ 'statustext' => lang('delete
the ticket'),
+ 'text' =>
lang('delete'),
+ 'confirm_msg' => lang('do you
really want to delete this ticket'),
+ 'action' =>
$GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction' =>
'helpdesk.uitts.delete'
+ )),
+ 'parameters' => $parameters
+ );
+ }
+
+
if(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_status_link'])
+ &&
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_status_link'] ==
'yes'
+ && $this->acl_edit)
+ {
+
+ unset($status['C']);
+ foreach ($status as $status_code =>
$status_info)
+ {
+ $datatable['rowactions']['action'][] =
array
+ (
+ 'my_name'
=> 'status',
+ 'statustext' =>
$status_info['status'],
+ 'text'
=> lang('change to') . ': ' .$status_info['status'],
+ 'confirm_msg' =>
lang('do you really want to change the status to %1',$status_info['status']),
+ 'action'
=> $GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction'
=> 'helpdesk.uitts.edit_status',
+ 'edit_status'
=> true,
+ 'new_status'
=> $status_code,
+
'second_display' => true,
+ 'sort'
=> $this->sort,
+ 'order'
=> $this->order,
+ 'cat_id'
=> $this->cat_id,
+ 'filter'
=> $this->filter,
+ 'user_filter'
=> $this->user_filter,
+ 'query'
=> $this->query,
+ 'district_id'
=> $this->district_id,
+ 'allrows'
=> $this->allrows,
+ 'delete'
=> 'dummy'// FIXME to trigger the json in helpdesk.js.
+ )),
+ 'parameters' =>
$parameters
+ );
+ }
+ }
+
+ if($this->acl_add)
+ {
+ $datatable['rowactions']['action'][] = array
+ (
+ 'my_name'
=> 'add',
+ 'statustext' => lang('Add
new ticket'),
+ 'text' =>
lang('add'),
+ 'action' =>
$GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction' =>
'helpdesk.uitts.add'
+ ))
+ );
+ }
+
+ unset($parameters);
+ for ($i=0;$i<$count_uicols_name;$i++)
+ {
+ //
if($uicols['input_type'][$i]!='hidden')
+ {
+
$datatable['headers']['header'][$i]['formatter'] =
!isset($uicols['formatter'][$i]) || $uicols['formatter'][$i]==''? '""' :
$uicols['formatter'][$i];
+ $datatable['headers']['header'][$i]['name']
= $uicols['name'][$i];
+ $datatable['headers']['header'][$i]['text']
= lang(str_replace('_', ' ', $uicols['name'][$i]));
+ $datatable['headers']['header'][$i]['visible']
= true;
+ $datatable['headers']['header'][$i]['sortable']
= false;
+ if($uicols['name'][$i]=='priority' ||
$uicols['name'][$i]=='id' || $uicols['name'][$i]=='assignedto' ||
$uicols['name'][$i]=='finnish_date'|| $uicols['name'][$i]=='user'||
$uicols['name'][$i]=='entry_date' || $uicols['name'][$i]=='order_id')
+ {
+
$datatable['headers']['header'][$i]['sortable'] = true;
+
$datatable['headers']['header'][$i]['sort_field'] = $uicols['name'][$i];
+ }
+ if($uicols['name'][$i]=='text_view' ||
$uicols['name'][$i]=='bgcolor' || $uicols['name'][$i]=='child_date' ||
$uicols['name'][$i]== 'link_view' ||
$uicols['name'][$i]=='lang_view_statustext')
+ {
+
$datatable['headers']['header'][$i]['visible'] = false;
+
$datatable['headers']['header'][$i]['format'] = 'hidden';
+ }
+ }
+ }
+
+ //path for helpdesk.js
+ $datatable['property_js'] =
$GLOBALS['phpgw_info']['server']['webserver_url']."/property/js/yahoo/property.js";
+
+ // Pagination and sort values
+ $datatable['pagination']['records_start'] =
(int)$this->bo->start;
+ $datatable['pagination']['records_limit'] =
$GLOBALS['phpgw_info']['user']['preferences']['common']['maxmatchs'];
+ if($dry_run)
+ {
+ $datatable['pagination']['records_returned'] =
$GLOBALS['phpgw_info']['user']['preferences']['common']['maxmatchs'];
+ }
+ else
+ {
+ $datatable['pagination']['records_returned']=
count($ticket_list);
+ }
+ $datatable['pagination']['records_total'] =
$this->bo->total_records;
+
+ $datatable['sorting']['order'] =
phpgw::get_var('order', 'string'); // Column
+
+ $appname
= lang('helpdesk');
+ $function_msg =
lang('list ticket');
+
+ if ( (phpgw::get_var("start")== "") &&
(phpgw::get_var("order",'string')== ""))
+ {
+ $datatable['sorting']['order']
= 'entry_date'; // name key Column in myColumnDef
+ $datatable['sorting']['sort']
= 'desc'; // ASC / DESC
+ }
+ else
+ {
+ $datatable['sorting']['order']
= phpgw::get_var('order', 'string'); // name of column of Database
+ $datatable['sorting']['sort']
= phpgw::get_var('sort', 'string'); // ASC / DESC
+ }
+
+ //-- BEGIN----------------------------- JSON CODE
------------------------------
+ //values for Pagination
+ $json = array
+ (
+ 'recordsReturned' =>
$datatable['pagination']['records_returned'],
+ 'totalRecords' =>
(int)$datatable['pagination']['records_total'],
+ 'startIndex' =>
$datatable['pagination']['records_start'],
+ 'sort' =>
$datatable['sorting']['order'],
+ 'dir' =>
$datatable['sorting']['sort'],
+ 'records' =>
array()
+ );
+
+ // values for datatable
+ if(isset($datatable['rows']['row']) &&
is_array($datatable['rows']['row']))
+ {
+ foreach( $datatable['rows']['row'] as $row )
+ {
+ $json_row = array();
+ foreach( $row['column'] as $column)
+ {
+ if(isset($column['format']) &&
$column['format']== "link" && isset($column['java_link']) &&
$column['java_link']==true)
+ {
+
$json_row[$column['name']] = "<a href='#' id='".$column['link']."'
onclick='javascript:filter_data(this.id);'>" .$column['value']."</a>";
+ }
+ else
if(isset($column['format']) && $column['format']== "link")
+ {
+
$json_row[$column['name']] = "<a href='".$column['link']."' title =
'{$column['statustext']}'>" .$column['value']."</a>";
+ }
+ else
+ {
+
$json_row[$column['name']] = $column['value'];
+ }
+
+ if($column['name'] ==
'priority')
+ {
+ $_value =
$column['value'];//str_repeat("||", abs(6 - 2*$column['value'])) .
$column['value'];
+
$json_row[$column['name']] = $_value;
+ switch($column['value'])
+ {
+ case 1:
+
$json_row[$column['name']] = "<div
style='background-color:".$bgcolor_array[1].";'>".$_value."</div>";
+ break;
+ case 2:
+
$json_row[$column['name']] = "<div
style='background-color:".$bgcolor_array[2].";'>".$_value."</div>";
+ break;
+ case 3:
+
$json_row[$column['name']] = "<div
style='background-color:".$bgcolor_array[3].";'>".$_value."</div>";
+ break;
+ }
+ unset($_value);
+
+ }
+ }
+ $json['records'][] = $json_row;
+ }
+ }
+
+ // values for control select
+ $opt_cb_depend =
$this->bocommon->select_part_of_town('filter_',$this->part_of_town_id,$this->district_id);
+ $default_value = array ('id'=>'','name'=>'!no part of
town');
+ array_unshift ($opt_cb_depend,$default_value);
+ $json['hidden']['dependent'][] = array ( 'id' =>
$this->part_of_town_id,
+ 'value' =>
$this->bocommon->select2String($opt_cb_depend)
+ );
+ // right in datatable
+ if(isset($datatable['rowactions']['action']) &&
is_array($datatable['rowactions']['action']))
+ {
+ $json ['rights'] =
$datatable['rowactions']['action'];
+ }
+
+ if( phpgw::get_var('phpgw_return_as') == 'json' )
+ {
+ return $json;
+ }
+
+
+ $datatable['json_data'] = json_encode($json);
+ //-------------------- JSON CODE ----------------------
+
+ // Prepare template variables and process XSLT
+ $template_vars = array();
+ $template_vars['datatable'] = $datatable;
+
$GLOBALS['phpgw']->xslttpl->add_file(array('datatable'));
+ $GLOBALS['phpgw']->xslttpl->set_var('phpgw',
$template_vars);
+
+ if ( !isset($GLOBALS['phpgw']->css) ||
!is_object($GLOBALS['phpgw']->css) )
+ {
+ $GLOBALS['phpgw']->css =
createObject('phpgwapi.css');
+ }
+
+ phpgwapi_yui::load_widget('dragdrop');
+ phpgwapi_yui::load_widget('datatable');
+ phpgwapi_yui::load_widget('menu');
+ phpgwapi_yui::load_widget('connection');
+ phpgwapi_yui::load_widget('loader');
+ phpgwapi_yui::load_widget('paginator');
+
+ // Prepare CSS Style
+ $GLOBALS['phpgw']->css->validate_file('datatable');
+ $GLOBALS['phpgw']->css->validate_file('helpdesk');
+
$GLOBALS['phpgw']->css->add_external_file('helpdesk/templates/base/css/helpdesk.css');
+
$GLOBALS['phpgw']->css->add_external_file('phpgwapi/js/yahoo/datatable/assets/skins/sam/datatable.css');
+
$GLOBALS['phpgw']->css->add_external_file('phpgwapi/js/yahoo/paginator/assets/skins/sam/paginator.css');
+
$GLOBALS['phpgw']->css->add_external_file('phpgwapi/js/yahoo/container/assets/skins/sam/container.css');
+
+ $GLOBALS['phpgw_info']['flags']['app_header'] =
lang('helpdesk') . ' - ' . $appname . ': ' . $function_msg;
+
+ $GLOBALS['phpgw']->js->validate_file( 'yahoo',
'tts.index' , 'helpdesk' );
+ }
+
+
+ function add()
+ {
+ if(!$this->acl_add)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uilocation.stop', 'perm'=> 2, 'acl_location'=> $this->acl_location));
+ }
+ if($this->tenant_id)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.add2'));
+ }
+
+// $bolocation =
CreateObject('helpdesk.bolocation');
+
+ $values = phpgw::get_var('values');
+ $values['contact_id'] =
phpgw::get_var('contact', 'int', 'POST');
+ if ((isset($values['cancel']) && $values['cancel']))
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.index'));
+ }
+
+ //------------------- start ticket from other location
+ $bypass = phpgw::get_var('bypass',
'bool');
+ if(isset($_POST) && $_POST && isset($bypass) && $bypass)
+ {
+ $boadmin_entity =
CreateObject('helpdesk.boadmin_entity');
+ $location_code =
phpgw::get_var('location_code');
+ $values['descr'] =
phpgw::get_var('descr');
+ $p_entity_id =
phpgw::get_var('p_entity_id', 'int');
+ $p_cat_id =
phpgw::get_var('p_cat_id', 'int');
+ $values['p'][$p_entity_id]['p_entity_id']
= $p_entity_id;
+ $values['p'][$p_entity_id]['p_cat_id']
= $p_cat_id;
+ $values['p'][$p_entity_id]['p_num']
= phpgw::get_var('p_num');
+
+ $origin = phpgw::get_var('origin');
+ $origin_id = phpgw::get_var('origin_id',
'int');
+
+ if($p_entity_id && $p_cat_id)
+ {
+ $entity_category =
$boadmin_entity->read_single_category($p_entity_id,$p_cat_id);
+
$values['p'][$p_entity_id]['p_cat_name'] = $entity_category['name'];
+ }
+
+ if($location_code)
+ {
+// $values['location_data'] =
$bolocation->read_single($location_code,array('tenant_id'=>$tenant_id,'p_num'=>$p_num,
'view' => true));
+ }
+ }
+
+ if(isset($values['origin']) && $values['origin'])
+ {
+ $origin = $values['origin'];
+ $origin_id = $values['origin_id'];
+ }
+
+ $interlink = CreateObject('property.interlink');
+
+ if(isset($origin) && $origin)
+ {
+ unset($values['origin']);
+ unset($values['origin_id']);
+ $values['origin'][0]['location']= $origin;
+ $values['origin'][0]['descr']=
$interlink->get_location_name($origin);
+ $values['origin'][0]['data'][]= array
+ (
+ 'id' => $origin_id,
+ 'link' =>
$interlink->get_relation_link(array('location' => $origin), $origin_id),
+ );
+ }
+ //_debug_array($insert_record);
+ if ((isset($values['save']) && $values['save']) ||
(isset($values['apply']) && $values['apply']))
+ {
+ $insert_record =
$GLOBALS['phpgw']->session->appsession('insert_record','helpdesk');
+ $insert_record_entity =
$GLOBALS['phpgw']->session->appsession('insert_record_entity','helpdesk');
+
+ if(isset($insert_record_entity) &&
is_array($insert_record_entity))
+ {
+ for
($j=0;$j<count($insert_record_entity);$j++)
+ {
+
$insert_record['extra'][$insert_record_entity[$j]] =
$insert_record_entity[$j];
+ }
+ }
+
+ $values =
$this->bocommon->collect_locationdata($values,$insert_record);
+
+
+ if(!$values['subject'] &&
isset($this->bo->config->config_data['tts_mandatory_title']) &&
$this->bo->config->config_data['tts_mandatory_title'])
+ {
+
$receipt['error'][]=array('msg'=>lang('Please enter a title !'));
+ }
+
+ if(!$values['cat_id'])
+ {
+
$receipt['error'][]=array('msg'=>lang('Please select a category !'));
+ }
+
+ if(!isset($values['details']) ||
!$values['details'])
+ {
+
$receipt['error'][]=array('msg'=>lang('Please give som details !'));
+ }
+
+ if((!isset($values['location']['loc1']) ||
!$values['location']['loc1']) && (!isset($values['extra']['p_num']) ||
!$values['extra']['p_num']))
+ {
+//
$receipt['error'][]=array('msg'=>lang('Please select a location - or an
entity!'));
+ }
+
+ if(!$values['assignedto'] &&
!$values['group_id'])
+ {
+ $_responsible =
execMethod('property.boresponsible.get_responsible', $values);
+ if(!$_responsible)
+ {
+
$receipt['error'][]=array('msg'=>lang('Please select a person or a group to
handle the ticket !'));
+ }
+ else
+ {
+ if(
$GLOBALS['phpgw']->accounts->get($_responsible)->type ==
phpgwapi_account::TYPE_USER )
+ {
+ $values['assignedto'] =
$_responsible;
+ }
+ else
+ {
+ $values['group_id'] =
$_responsible;
+ }
+ }
+ unset($_responsible);
+ }
+
+ if(!isset($values['priority']) ||
!$values['priority'])
+ {
+ $_priority =
$this->bo->get_priority_list();
+ $values['priority'] = count($_priority);
+ unset($_priority);
+ }
+
+ if(!isset($receipt['error']))
+ {
+ $receipt = $this->bo->add($values);
+
+ //------------ files
+ $values['file_name'] = @str_replace('
','_',$_FILES['file']['name']);
+
+ if($values['file_name'] &&
$receipt['id'])
+ {
+ $bofiles =
CreateObject('property.bofiles','/helpdesk');
+ $to_file = $bofiles->fakebase .
"/{$receipt['id']}/{$values['file_name']}";
+
+
if($bofiles->vfs->file_exists(array(
+ 'string' => $to_file,
+ 'relatives' =>
array(RELATIVE_NONE)
+ )))
+ {
+
$receipt['error'][]=array('msg'=>lang('This file already exists !'));
+ }
+ else
+ {
+
$bofiles->create_document_dir("fmticket/{$receipt['id']}");
+
$bofiles->vfs->override_acl = 1;
+
+
if(!$bofiles->vfs->cp(array (
+ 'from' =>
$_FILES['file']['tmp_name'],
+ 'to' =>
$to_file,
+ 'relatives'
=> array (RELATIVE_NONE|VFS_REAL, RELATIVE_ALL))))
+ {
+
$receipt['error'][]=array('msg'=>lang('Failed to upload file !'));
+ }
+
$bofiles->vfs->override_acl = 0;
+ }
+ }
+ //--------------end files
+
$GLOBALS['phpgw']->session->appsession('receipt','helpdesk',$receipt);
+
$GLOBALS['phpgw']->session->appsession('session_data','fm_tts','');
+
+ if ((isset($values['save']) &&
$values['save']))
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.index'));
+ }
+ else
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.view', 'id' => $receipt['id'], 'tab' =>'general'));
+ }
+ }
+ else
+ {
+ if(isset($values['location']) &&
$values['location'])
+ {
+ $location_code=implode("-",
$values['location']);
+ $values['extra']['view'] = true;
+// $values['location_data'] =
$bolocation->read_single($location_code, $values['extra']);
+ }
+ if(isset($values['extra']['p_num']) &&
$values['extra']['p_num'])
+ {
+
$values['p'][$values['extra']['p_entity_id']]['p_num']=$values['extra']['p_num'];
+
$values['p'][$values['extra']['p_entity_id']]['p_entity_id']=$values['extra']['p_entity_id'];
+
$values['p'][$values['extra']['p_entity_id']]['p_cat_id']=$values['extra']['p_cat_id'];
+
$values['p'][$values['extra']['p_entity_id']]['p_cat_name']=phpgw::get_var('entity_cat_name_'.$values['extra']['p_entity_id'],
'string', 'POST');
+ }
+ }
+ }
+
+/*
+ $location_data=$bolocation->initiate_ui_location(array(
+ 'values' =>
(isset($values['location_data'])?$values['location_data']:''),
+ 'type_id' => -1, // calculated from
location_types
+ 'no_link' => false, // disable lookup
links for location type less than type_id
+ 'tenant' => true,
+ 'lookup_type' => 'form',
+ 'lookup_entity' =>
$this->bocommon->get_lookup_entity('ticket'),
+ 'entity_data' =>
(isset($values['p'])?$values['p']:'')
+ ));
+*/
+
+
$contact_data=$this->bocommon->initiate_ui_contact_lookup(array(
+ 'contact_id' =>
$ticket['contact_id'],
+ 'field' => 'contact',
+ 'type' => 'form'));
+
+ $link_data = array
+ (
+ 'menuaction' => 'helpdesk.uitts.add'
+ );
+
+ if(!isset($values['assignedto']))
+ {
+ $values['assignedto']=
(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['assigntodefault'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['assigntodefault']:'');
+ }
+ if(!isset($values['group_id']))
+ {
+ $values['group_id']=
(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['groupdefault'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['groupdefault']:'');
+ }
+
+ if(!isset($values['cat_id']))
+ {
+ $this->cat_id =
(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_category'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_category']:'');
+ }
+ else
+ {
+ $this->cat_id = $values['cat_id'];
+ }
+
+ $msgbox_data =
(isset($receipt)?$this->bocommon->msgbox_data($receipt):'');
+
+
+ if(!$this->_simple && $this->_show_finnish_date)
+ {
+ $jscal = CreateObject('phpgwapi.jscalendar');
+ $jscal->add_listener('values_finnish_date');
+ }
+
+ $data = array
+ (
+ 'contact_data'
=> $contact_data,
+ 'simple'
=> $this->_simple,
+ 'show_finnish_date'
=> $this->_show_finnish_date,
+ 'value_origin'
=> isset($values['origin']) ? $values['origin'] : '',
+ 'value_origin_type'
=> (isset($origin)?$origin:''),
+ 'value_origin_id'
=> (isset($origin_id)?$origin_id:''),
+
+ 'msgbox_data'
=> $GLOBALS['phpgw']->common->msgbox($msgbox_data),
+ 'location_data'
=> $location_data,
+ 'lang_no_user'
=> lang('Select user'),
+ 'lang_user_statustext'
=> lang('Select the user the selection belongs to. To do not use a user select
NO USER'),
+ 'select_user_name'
=> 'values[assignedto]',
+ 'user_list'
=>
$this->bocommon->get_user_list_right2('select',4,$values['assignedto'],$this->acl_location),
+
+ 'lang_no_group'
=> lang('No group'),
+ 'group_list'
=>
$this->bocommon->get_group_list('select',$values['group_id'],$start=-1,$sort='ASC',$order='account_firstname',$query='',$offset=-1),
+ 'select_group_name'
=> 'values[group_id]',
+
+ 'lang_priority_statustext'
=> lang('Select the priority the selection belongs to.'),
+ 'select_priority_name'
=> 'values[priority]',
+ 'priority_list'
=>
$this->bo->get_priority_list((isset($values['priority'])?$values['priority']:'')),
+
+ 'status_list'
=> $this->bo->get_status_list('O'),
+
+ 'form_action'
=> $GLOBALS['phpgw']->link('/index.php',$link_data),
+
+ 'lang_details'
=> lang('Details'),
+ 'lang_category'
=> lang('category'),
+ 'lang_save'
=> lang('save'),
+ 'lang_cancel'
=> lang('cancel'),
+ 'lang_send'
=> lang('send'),
+ 'value_details'
=> (isset($values['details'])?$values['details']:''),
+ 'value_subject'
=> (isset($values['subject'])?$values['subject']:''),
+
+ 'value_finnish_date'
=> (isset($values['finnish_date'])?$values['finnish_date']:''),
+ 'img_cal'
=> $GLOBALS['phpgw']->common->image('phpgwapi','cal'),
+ 'lang_datetitle'
=> lang('Select date'),
+ 'lang_finnish_date_statustext' =>
lang('Select the estimated date for closing the task'),
+
+ 'lang_cancel_statustext'
=> lang('Back to the ticket list'),
+ 'lang_send_statustext'
=> lang('Save the entry and return to list'),
+ 'lang_save_statustext'
=> lang('Save the ticket'),
+ 'lang_no_cat'
=> lang('no category'),
+ 'lang_town_statustext'
=> lang('Select the part of town the building belongs to. To do not use a part
of town - select NO PART OF TOWN'),
+ 'lang_part_of_town'
=> lang('Part of town'),
+ 'lang_no_part_of_town'
=> lang('No part of town'),
+ 'cat_select'
=> $this->cats->formatted_xslt_list(array('select_name' =>
'values[cat_id]','selected' => $this->cat_id,'use_acl' =>
$this->_category_acl)),
+ 'pref_send_mail'
=>
(isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_user_mailnotification'])?$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['tts_user_mailnotification']:''),
+ 'fileupload'
=>
(isset($this->bo->config->config_data['fmttsfileupload'])?$this->bo->config->config_data['fmttsfileupload']:''),
+ );
+
+ //_debug_array($data);
+ $appname =
lang('helpdesk');
+ $function_msg =
lang('add ticket');
+
+ $GLOBALS['phpgw']->js->validate_file( 'yahoo',
'tts.add', 'helpdesk' );
+ $GLOBALS['phpgw_info']['flags']['app_header'] =
lang('helpdesk') . ' - ' . $appname . ': ' . $function_msg;
+
$GLOBALS['phpgw']->xslttpl->add_file(array('tts','files'));
+ $GLOBALS['phpgw']->xslttpl->set_var('phpgw',array('add'
=> $data));
+ }
+
+
+ function get_vendor_email($vendor_id = 0)
+ {
+ if(!$vendor_id)
+ {
+ $vendor_id = phpgw::get_var('vendor_id', 'int',
'GET', 0);
+ }
+ $vendor_email =
execMethod('property.sowo_hour.get_email', $vendor_id);
+
+ $content_email = array();
+ foreach($vendor_email as $_entry )
+ {
+ $content_email[] = array
+ (
+
+ 'value_email' =>
$_entry['email'],
+ 'value_select' =>
'<input type="checkbox" name="values[vendor_email][]"
value="'.$_entry['email'].'" title="'.lang('The address to which this order
will be sendt').'">'
+ );
+ }
+
+ if( phpgw::get_var('phpgw_return_as') == 'json' )
+ {
+
+ if(count($content_email))
+ {
+ return json_encode($content_email);
+ }
+ else
+ {
+ return "";
+ }
+ }
+ return $content_email;
+ }
+
+ function view()
+ {
+ if(!$this->acl_read)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uilocation.stop', 'perm'=>1, 'acl_location'=> $this->acl_location));
+ }
+
+ $id = phpgw::get_var('id', 'int', 'GET');
+
+ if($this->tenant_id)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.view2', 'id' => $id ));
+ }
+
+// $bolocation = CreateObject('helpdesk.bolocation');
+
+ $values = phpgw::get_var('values');
+ $values['contact_id'] =
phpgw::get_var('contact', 'int', 'POST');
+ $values['ecodimb'] =
phpgw::get_var('ecodimb');
+ $values['vendor_id'] =
phpgw::get_var('vendor_id', 'int', 'POST');
+ $values['vendor_name'] =
phpgw::get_var('vendor_name', 'string', 'POST');
+ $values['b_account_id'] =
phpgw::get_var('b_account_id', 'int', 'POST');
+ $values['b_account_name'] =
phpgw::get_var('b_account_name', 'string', 'POST');
+
+ $receipt =
$GLOBALS['phpgw']->session->appsession('receipt','helpdesk');
+
$GLOBALS['phpgw']->session->appsession('receipt','helpdesk','');
+
+ $GLOBALS['phpgw']->xslttpl->add_file(array('tts',
'files'));
+
+ if(isset($values['save']))
+ {
+ if(!$this->acl_edit)
+ {
+
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uilocation.stop', 'perm'=>4, 'acl_location'=> $this->acl_location));
+ }
+
+ $insert_record =
$GLOBALS['phpgw']->session->appsession('insert_record','helpdesk');
+ $insert_record_entity =
$GLOBALS['phpgw']->session->appsession('insert_record_entity','helpdesk');
+
+ if(isset($insert_record_entity) &&
is_array($insert_record_entity))
+ {
+ for
($j=0;$j<count($insert_record_entity);$j++)
+ {
+
$insert_record['extra'][$insert_record_entity[$j]] =
$insert_record_entity[$j];
+ }
+ }
+
+ $values =
$this->bocommon->collect_locationdata($values,$insert_record);
+
+ if(isset($values['budget']) &&
$values['budget'] && !ctype_digit($values['budget']))
+ {
+ $values['budget'] =
(int)$values['budget'];
+
$receipt['error'][]=array('msg'=>lang('budget') . ': ' . lang('Please enter an
integer !'));
+ }
+
+ if(isset($values['takeover']) &&
$values['takeover'])
+ {
+ $values['assignedto'] = $this->account;
+ }
+ $receipt =
$this->bo->update_ticket($values,$id);
+
+ if ( (isset($values['send_mail']) &&
$values['send_mail'])
+ ||
(isset($this->bo->config->config_data['mailnotification'])
+ &&
$this->bo->config->config_data['mailnotification']
+ && $this->bo->fields_updated
+ ))
+ {
+ $receipt = $this->bo->mail_ticket($id,
$this->bo->fields_updated, $receipt);
+ }
+
+ //--------- files
+ $bofiles =
CreateObject('property.bofiles', '/helpdesk');
+ if(isset($values['file_action']) &&
is_array($values['file_action']))
+ {
+ $bofiles->delete_file("/{$id}/",
$values);
+ }
+
+ $values['file_name']=str_replace('
','_',$_FILES['file']['name']);
+
+ if($values['file_name'])
+ {
+ $to_file = $bofiles->fakebase .
"/{$id}/{$values['file_name']}";
+
+ if($bofiles->vfs->file_exists(array(
+ 'string' => $to_file,
+ 'relatives' =>
Array(RELATIVE_NONE)
+ )))
+ {
+
$receipt['error'][]=array('msg'=>lang('This file already exists !'));
+ }
+ else
+ {
+
$bofiles->create_document_dir("fmticket/{$id}");
+ $bofiles->vfs->override_acl = 1;
+
+ if(!$bofiles->vfs->cp (array (
+ 'from' =>
$_FILES['file']['tmp_name'],
+ 'to' => $to_file,
+ 'relatives' =>
array (RELATIVE_NONE|VFS_REAL, RELATIVE_ALL))))
+ {
+
$receipt['error'][]=array('msg'=>lang('Failed to upload file !'));
+ }
+ $bofiles->vfs->override_acl = 0;
+ }
+ }
+ //
$GLOBALS['phpgw']->redirect_link('/index.php',array('menuaction'=>
'helpdesk.uitts.index'));
+ }
+ //---------end files
+ $ticket = $this->bo->read_single($id);
+
+ $order_link = '';
+ $add_to_project_link = '';
+ $request_link ='';
+
+ if($GLOBALS['phpgw']->acl->check('.project.request',
PHPGW_ACL_ADD, 'helpdesk'))
+ {
+ $request_link_data = array
+ (
+ 'menuaction' =>
'property.uirequest.edit',
+ 'bypass'
=> true,
+ 'location_code' =>
$ticket['location_code'],
+ 'p_num'
=> $ticket['p_num'],
+ 'p_entity_id' =>
$ticket['p_entity_id'],
+ 'p_cat_id'
=> $ticket['p_cat_id'],
+ 'tenant_id'
=> $ticket['tenant_id'],
+ 'origin'
=> '.ticket',
+ 'origin_id'
=> $id
+ );
+
+ $request_link =
$GLOBALS['phpgw']->link('/index.php',$request_link_data);
+ }
+
+ if($GLOBALS['phpgw']->acl->check('.project',
PHPGW_ACL_ADD, 'helpdesk'))
+ {
+ $order_link_data = array
+ (
+ 'menuaction' =>
'property.uiproject.edit',
+ 'bypass'
=> true,
+ 'location_code' =>
$ticket['location_code'],
+ 'p_num'
=> $ticket['p_num'],
+ 'p_entity_id' =>
$ticket['p_entity_id'],
+ 'p_cat_id'
=> $ticket['p_cat_id'],
+ 'tenant_id'
=> $ticket['tenant_id'],
+ 'origin'
=> '.ticket',
+ 'origin_id'
=> $id
+ );
+
+ $add_to_project_link_data = array
+ (
+ 'menuaction' =>
'property.uiproject.index',
+ 'from'
=> 'workorder',
+ 'lookup'
=> true,
+ 'query'
=> isset($ticket['location_data']['loc1']) ? $ticket['location_data']['loc1'] :
'',
+ // 'p_num'
=> $ticket['p_num'],
+ // 'p_entity_id' =>
$ticket['p_entity_id'],
+ // 'p_cat_id'
=> $ticket['p_cat_id'],
+ 'tenant_id'
=> $ticket['tenant_id'],
+ 'origin'
=> '.ticket',
+ 'origin_id'
=> $id
+ );
+
+ $order_link =
$GLOBALS['phpgw']->link('/index.php',$order_link_data);
+ $add_to_project_link =
$GLOBALS['phpgw']->link('/index.php',$add_to_project_link_data);
+
+ }
+
+ $form_link = array
+ (
+ 'menuaction' =>
'helpdesk.uitts.view',
+ 'id' => $id
+ );
+
+
+ if($ticket['origin'] || $ticket['target'])
+ {
+ $lookup_type = 'view';
+ $type_id =
count(explode('-',$ticket['location_data']['location_code']));
+ }
+ else
+ {
+ $lookup_type = 'form';
+ $type_id = -1;
+ }
+
+/*
+ $location_data=$bolocation->initiate_ui_location(array(
+ 'values' => $ticket['location_data'],
+ 'type_id' => $type_id,
+ 'no_link' => false, // disable lookup
links for location type less than type_id
+ 'tenant' =>
(isset($ticket['location_data']['tenant_id'])?$ticket['location_data']['tenant_id']:''),
+ 'lookup_type' => $lookup_type,
+ 'lookup_entity' =>
$this->bocommon->get_lookup_entity('ticket'),
+ 'entity_data' =>
(isset($ticket['p'])?$ticket['p']:'')
+ ));
+ unset($type_id);
+*/
+
$contact_data=$this->bocommon->initiate_ui_contact_lookup(array(
+ 'contact_id' =>
$ticket['contact_id'],
+ 'field' => 'contact',
+ 'type' => 'form'));
+
+
+ if($ticket['contact_phone'])
+ {
+ for
($i=0;$i<count($location_data['location']);$i++)
+ {
+
if($location_data['location'][$i]['input_name'] == 'contact_phone')
+ {
+
unset($location_data['location'][$i]['value']);
+ }
+ }
+ }
+
+ if ($ticket['cat_id'])
+ {
+ $this->cat_id = $ticket['cat_id'];
+ }
+
+ $start_entity =
$this->bocommon->get_start_entity('ticket');
+
+ $link_entity = array();
+ if (isset($start_entity) AND is_array($start_entity))
+ {
+ $i=0;
+ foreach($start_entity as $entry)
+ {
+
if($GLOBALS['phpgw']->acl->check(".entity.{$entry['id']}", PHPGW_ACL_ADD,
'helpdesk'))
+ {
+ $link_entity[$i]['link'] =
$GLOBALS['phpgw']->link('/index.php',array
+ (
+ 'menuaction'
=> 'helpdesk.uientity.edit',
+ 'bypass'
=> true,
+ 'location_code'
=> $ticket['location_code'],
+ 'entity_id'
=> $entry['id'],
+ 'p_num'
=> $ticket['p_num'],
+ 'p_entity_id'
=> $ticket['p_entity_id'],
+ 'p_cat_id'
=> $ticket['p_cat_id'],
+ 'tenant_id'
=> $ticket['tenant_id'],
+ 'origin'
=> '.ticket',
+ 'origin_id'
=> $id
+ ));
+ $link_entity[$i]['name']
= $entry['name'];
+ $i++;
+ }
+ }
+ }
+
+ //_debug_array($link_entity);
+
+ $link_file_data = array
+ (
+ 'menuaction' =>
'helpdesk.uitts.view_file',
+ 'id' => $id
+ );
+
+ if(!$this->_simple && $this->_show_finnish_date)
+ {
+ $jscal = CreateObject('phpgwapi.jscalendar');
+ $jscal->add_listener('values_finnish_date');
+ }
+
+ // -------- start order section
+ $order_read =
$this->acl->check('.ticket.order', PHPGW_ACL_READ, 'helpdesk');
+ $order_add =
$this->acl->check('.ticket.order', PHPGW_ACL_ADD, 'helpdesk');
+ $order_edit =
$this->acl->check('.ticket.order', PHPGW_ACL_EDIT, 'helpdesk');
+
+ $access_order = false;
+ if($order_add || $order_edit)
+ {
+ $access_order = true;
+ }
+
+ if($access_order)
+ {
+
$vendor_data=$this->bocommon->initiate_ui_vendorlookup(array(
+ 'vendor_id' =>
$ticket['vendor_id'],
+ 'vendor_name' =>
$ticket['vendor_name']));
+
+
$b_account_data=$this->bocommon->initiate_ui_budget_account_lookup(array
+ (
+ 'b_account_id' =>
$ticket['b_account_id'] ? $ticket['b_account_id'] : $ticket['b_account_id'],
+ 'b_account_name' =>
$ticket['b_account_name'],
+ 'disabled'
=> false
+ )
+ );
+
+
$ecodimb_data=$this->bocommon->initiate_ecodimb_lookup(array
+ (
+ 'ecodimb'
=> $ticket['ecodimb'] ? $ticket['ecodimb'] : $ticket['ecodimb'],
+ 'ecodimb_descr' =>
$ticket['ecodimb_descr'],
+ 'disabled'
=> false
+ )
+ );
+
+ // approval
+ $supervisor_id = 0;
+
+ if (
isset($GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['approval_from'])
+ &&
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['approval_from'] )
+ {
+ $supervisor_id =
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['approval_from'];
+ }
+
+ $need_approval =
isset($this->bo->config->config_data['workorder_approval']) ?
$this->bo->config->config_data['workorder_approval'] : '';
+
+ $supervisor_email = array();
+ if ($supervisor_id && $need_approval)
+ {
+ $prefs =
$this->bocommon->create_preferences('helpdesk',$supervisor_id);
+ $supervisor_email[] = array
+ (
+ 'id' =>
$supervisor_id,
+ 'address' =>
$prefs['email'],
+ );
+ if ( isset($prefs['approval_from']) )
+ {
+ $prefs2 =
$this->bocommon->create_preferences('helpdesk', $prefs['approval_from']);
+
+ if(isset($prefs2['email']))
+ {
+ $supervisor_email[] =
array
+ (
+ 'id'
=> $prefs['approval_from'],
+
'address' => $prefs2['email'],
+ );
+ $supervisor_email =
array_reverse($supervisor_email);
+ }
+ unset($prefs2);
+ }
+ unset($prefs);
+ }
+ // approval
+ }
+
+ $vendor_email = array();
+ $validator =
CreateObject('phpgwapi.EmailAddressValidator');
+ if(isset($values['vendor_email']) &&
is_array($values['vendor_email']))
+ {
+ foreach ($values['vendor_email'] as $_temp)
+ {
+ if($_temp)
+ {
+
if($validator->check_email_address($_temp))
+ {
+ $vendor_email[] =
$_temp;
+ }
+ else
+ {
+
$receipt['error'][]=array('msg'=>lang('%1 is not a valid address',$_temp));
+ }
+ }
+ }
+ }
+ unset($_temp);
+
+ if($vendor_email)
+ {
+ $historylog =
CreateObject('helpdesk.historylog','tts');
+
+ $subject = lang(workorder).":
{$ticket['order_id']}";
+
+ $organisation = '';
+ $contact_name = '';
+ $contact_email = '';
+ $contact_phone = '';
+
+
if(isset($this->bo->config->config_data['org_name']))
+ {
+ $organisation =
$this->bo->config->config_data['org_name'];
+ }
+
+ if(isset($values['on_behalf_of_assigned']) &&
$values['on_behalf_of_assigned'] && isset($ticket['assignedto_name']))
+ {
+ $user_name = $ticket['assignedto_name'];
+
$GLOBALS['phpgw']->preferences->set_account_id($ticket['assignedto'], true);
+
$GLOBALS['phpgw_info']['user']['preferences'] =
$GLOBALS['phpgw']->preferences->data;
+ $_behalf_alert = lang('this order is
sent by %1 on behalf of %2',$GLOBALS['phpgw_info']['user']['fullname'],
$user_name);
+
$historylog->add('C',$id,$_behalf_alert);
+ unset($_behalf_alert);
+ }
+ else
+ {
+ $user_name =
$GLOBALS['phpgw_info']['user']['fullname'];
+ }
+ $ressursnr =
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['ressursnr'];
+ $location = lang('Address'). ":
{$ticket['address']}<br>";
+
+ $address_element =
$this->bo->get_address_element($ticket['location_code']);
+
+ foreach($address_element as $address_entry)
+ {
+ $location .= "{$address_entry['text']}:
{$address_entry['value']} <br>";
+ }
+
+ $location = rtrim($location, '<br>');
+
+ $order_description = $ticket['order_descr'];
+
+ if(isset($contact_data['value_contact_name'])
&& $contact_data['value_contact_name'])
+ {
+ $contact_name =
$contact_data['value_contact_name'];
+ }
+ if(isset($contact_data['value_contact_email'])
&& $contact_data['value_contact_email'])
+ {
+ $contact_email = "<a
href='mailto:{$contact_data['value_contact_email']}'>{$contact_data['value_contact_email']}</a>";
+ }
+ if(isset($contact_data['value_contact_tel']) &&
$contact_data['value_contact_tel'])
+ {
+ $contact_phone =
$contact_data['value_contact_tel'];
+ }
+
+ $order_id = $ticket['order_id'];
+
+ $user_phone =
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['cellphone'];
+ $user_email =
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['email'];
+ $order_email_template =
$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['order_email_template'];
+
+ $body = nl2br(str_replace(array
+ (
+ '__organisation__',
+ '__user_name__',
+ '__user_phone__',
+ '__user_email__',
+ '__ressursnr__',
+ '__location__',
+ '__order_description__',
+ '__contact_name__',
+ '__contact_email__',
+ '__contact_phone__',
+ '__order_id__',
+ '[b]',
+ '[/b]'
+ ),array
+ (
+ $organisation,
+ $user_name,
+ $user_phone,
+ $user_email,
+ $ressursnr,
+ $location,
+ $order_description,
+ $contact_name,
+ $contact_email,
+ $contact_phone,
+ $order_id,
+ '<b>',
+ '</b>'
+ ),$order_email_template));
+
+ if(isset($values['file_attach']) &&
is_array($values['file_attach']))
+ {
+// $bofiles =
CreateObject('helpdesk.bofiles' '/helpdesk');
+ $attachments =
$bofiles->get_attachments("/{$id}/", $values['file_attach']);
+ $attachment_log = ' ' .
lang('attachments') . ' : ' . implode(', ',$values['file_attach']);
+ }
+ if
(isset($GLOBALS['phpgw_info']['server']['smtp_server']) &&
$GLOBALS['phpgw_info']['server']['smtp_server'])
+ {
+ if (!is_object($GLOBALS['phpgw']->send))
+ {
+ $GLOBALS['phpgw']->send =
CreateObject('phpgwapi.send');
+ }
+
+ $coordinator_name =
$GLOBALS['phpgw_info']['user']['fullname'];
+ $coordinator_email =
"{$coordinator_name}<{$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['email']}>";
+ $cc = '';
+ $bcc = $coordinator_email;
+
if(isset($contact_data['value_contact_email']) &&
$contact_data['value_contact_email'])
+ {
+ $cc =
$contact_data['value_contact_email'];
+ }
+
+ $_to = implode(';',$vendor_email);
+
+ $rcpt =
$GLOBALS['phpgw']->send->msg('email', $_to, $subject, stripslashes($body), '',
$cc, $bcc, $coordinator_email, $coordinator_name, 'html', '', $attachments ,
true);
+ if($rcpt)
+ {
+
$receipt['message'][]=array('msg'=>lang('%1 is notified',$_address));
+
$historylog->add('M',$id,"{$_to}{$attachment_log}");
+
$receipt['message'][]=array('msg'=>lang('Workorder is sent by email!'));
+ $action_params = array
+ (
+ 'appname'
=> 'helpdesk',
+ 'location'
=> '.ticket',
+ 'id'
=> $id,
+ 'responsible'
=> $values['vendor_id'],
+
'responsible_type' => 'vendor',
+ 'action'
=> 'remind',
+ 'remark'
=> '',
+ 'deadline'
=> ''
+ );
+
+ $reminds =
execMethod('helpdesk.sopending_action.set_pending_action', $action_params);
+ }
+ }
+ else
+ {
+
$receipt['error'][]=array('msg'=>lang('SMTP server is not set! (admin
section)'));
+ }
+ }
+
+ // start approval
+ if (isset($values['approval']) && $values['approval']
&& $this->bo->config->config_data['workorder_approval'])
+ {
+
$coordinator_name=$GLOBALS['phpgw_info']['user']['fullname'];
+
$coordinator_email=$GLOBALS['phpgw_info']['user']['preferences']['helpdesk']['email'];
+
+ $subject = lang(Approval).":
".$ticket['order_id'];
+ $message = '<a href ="http://' .
$GLOBALS['phpgw_info']['server']['hostname'] .
$GLOBALS['phpgw']->link('/index.php',array('menuaction'=>
'helpdesk.uitts.view', 'id'=> $id)).'">' . lang('Workorder %1 needs
approval',$ticket['order_id']) .'</a>';
+
+ if
(isset($GLOBALS['phpgw_info']['server']['smtp_server']) &&
$GLOBALS['phpgw_info']['server']['smtp_server'])
+ {
+ if (!is_object($GLOBALS['phpgw']->send))
+ {
+ $GLOBALS['phpgw']->send =
CreateObject('phpgwapi.send');
+ }
+
+ $action_params = array
+ (
+ 'appname'
=> 'helpdesk',
+ 'location'
=> '.ticket',
+ 'id'
=> $id,
+ 'responsible'
=> '',
+ 'responsible_type' =>
'user',
+ 'action'
=> 'approval',
+ 'remark'
=> '',
+ 'deadline'
=> ''
+ );
+ $bcc = '';//$coordinator_email;
+ foreach ($values['approval'] as
$_account_id => $_address)
+ {
+ $action_params['responsible'] =
$_account_id;
+ $rcpt =
$GLOBALS['phpgw']->send->msg('email', $_address, $subject,
stripslashes($message), '', $cc, $bcc, $coordinator_email, $coordinator_name,
'html');
+ if($rcpt)
+ {
+
$receipt['message'][]=array('msg'=>lang('%1 is notified',$_address));
+ }
+
+
execMethod('helpdesk.sopending_action.set_pending_action', $action_params);
+ }
+ }
+ else
+ {
+
$receipt['error'][]=array('msg'=>lang('SMTP server is not set! (admin
section)'));
+ }
+ }
+
+ // end approval
+
+ // -------- end order section
+
+
+
+ $additional_notes =
$this->bo->read_additional_notes($id);
+ $record_history = $this->bo->read_record_history($id);
+
+ $notes = array
+ (
+ array
+ (
+ 'value_id' =>'',
//not from historytable
+ 'value_count' => 1,
+ 'value_date' =>
$GLOBALS['phpgw']->common->show_date($ticket['timestamp']),
+ 'value_user' =>
$ticket['user_name'],
+ 'value_note' =>
$ticket['details'],
+ 'value_publish' =>
$ticket['publish_note']
+ )
+ );
+
+ $additional_notes =
array_merge($notes,$additional_notes);
+
+ if(isset($values['order_text']) && $ticket['order_id'])
+ {
+ foreach($values['order_text'] as $_text)
+ {
+ $ticket['order_descr'] .= "\n$_text";
+ }
+ }
+
+ $note_def = array
+ (
+ array('key' => 'value_count',
'label'=>'#', 'sortable'=>true,'resizeable'=>true),
+ array('key' => 'value_date',
'label'=>lang('Date'),'sortable'=>true,'resizeable'=>true),
+ array('key' => 'value_user',
'label'=>lang('User'),'sortable'=>true,'resizeable'=>true),
+ array('key' => 'value_note',
'label'=>lang('Note'),'sortable'=>true,'resizeable'=>true)
+ );
+
+ if($access_order)
+ {
+ $note_def[] = array('key' =>
'order_text','label'=>lang('order
text'),'sortable'=>false,'resizeable'=>true,'formatter'=>'FormatterCenter');
+ foreach($additional_notes as &$note)
+ {
+ $note['order_text'] = '<input
type="checkbox" name="values[order_text][]" value="'.$note['value_note'].'"
title="'.lang('Check to add text to order').'">';
+
+ }
+ }
+
+ $note_def[] = array('key' =>
'publish_note','label'=>lang('publish
text'),'sortable'=>false,'resizeable'=>true,'formatter'=>'FormatterCenter');
+ foreach($additional_notes as &$note)
+ {
+ $note['value_note'] =
nl2br($note['value_note']);
+ $_checked = $note['value_publish'] ? 'checked'
: '';
+ $note['publish_note'] = "<input type='checkbox'
{$_checked} name='values[publish_note][]' value='{$id}_{$note['value_id']}'
title='".lang('Check to publish text at frontend')."'>";
+ }
+
+
+ //_debug_Array($additional_notes);die();
+ //---datatable
settings---------------------------------------------------
+ $datavalues[0] = array
+ (
+ 'name'
=> "0",
+ 'values'
=> json_encode($additional_notes),
+ 'total_records' =>
count($additional_notes),
+ 'is_paginator' => 0,
+ 'footer'
=> 0
+ );
+ $myColumnDefs[0] = array
+ (
+ 'name' => "0",
+ 'values' =>
json_encode($note_def)
+ );
+ $datavalues[1] = array
+ (
+ 'name'
=> "1",
+ 'values'
=> json_encode($record_history),
+ 'total_records' =>
count($record_history),
+ 'is_paginator' => 0,
+ 'footer'
=> 0
+ );
+ $myColumnDefs[1] = array
+ (
+ 'name' => "1",
+ 'values' =>
json_encode(array( array('key' => 'value_date', 'label'=>lang('Date'),
'sortable'=>true,'resizeable'=>true),
+
array('key' => 'value_user',
'label'=>lang('User'), 'sortable'=>true,'resizeable'=>true),
+
array('key' => 'value_action',
'label'=>lang('Action'), 'sortable'=>true,'resizeable'=>true),
+
array('key' =>
'value_old_value','label'=>lang('old value'),
'sortable'=>true,'resizeable'=>true),
+
array('key' =>
'value_new_value','label'=>lang('New
value'),'sortable'=>true,'resizeable'=>true)))
+ );
+
+
+ $link_to_files =
(isset($this->bo->config->config_data['files_url'])?$this->bo->config->config_data['files_url']:'');
+
+ $link_view_file =
$GLOBALS['phpgw']->link('/index.php',$link_file_data);
+
+ for($z=0; $z<count($ticket['files']); $z++)
+ {
+ if ($link_to_files != '')
+ {
+ $content_files[$z]['file_name'] = '<a
href="'.$link_to_files.'/'.$ticket['files'][$z]['directory'].'/'.$ticket['files'][$z]['file_name'].'"
target="_blank" title="'.lang('click to view file').'"
style="cursor:help">'.$ticket['files'][$z]['name'].'</a>';
+ }
+ else
+ {
+ $content_files[$z]['file_name'] = '<a
href="'.$link_view_file.'&file_name='.$ticket['files'][$z]['file_name'].'"
target="_blank" title="'.lang('click to view
file').'">'.$ticket['files'][$z]['name'].'</a>';
+ }
+ $content_files[$z]['delete_file'] = '<input
type="checkbox" name="values[file_action][]"
value="'.$ticket['files'][$z]['name'].'" title="'.lang('Check to delete
file').'">';
+ $content_files[$z]['attach_file'] = '<input
type="checkbox" name="values[file_attach][]"
value="'.$ticket['files'][$z]['name'].'" title="'.lang('Check to attach
file').'">';
+ }
+
+ $datavalues[2] = array
+ (
+ 'name'
=> "2",
+ 'values'
=> json_encode($content_files),
+ 'total_records' =>
count($content_files),
+ 'permission' => "''",
+ 'is_paginator' => 0,
+ 'footer'
=> 0
+ );
+
+ $attach_file_def = array
+ (
+ array('key' =>
'file_name','label'=>lang('Filename'),'sortable'=>false,'resizeable'=>true),
+ array('key' =>
'delete_file','label'=>lang('Delete
file'),'sortable'=>false,'resizeable'=>true,'formatter'=>'FormatterCenter'),
+ );
+
+ if(isset($ticket['order_id']) && $ticket['order_id'])
+ {
+ $attach_file_def[] = array('key' =>
'attach_file','label'=>lang('attach
file'),'sortable'=>false,'resizeable'=>true,'formatter'=>'FormatterCenter');
+ }
+
+ $myColumnDefs[2] = array
+ (
+ 'name' => "2",
+ 'values' =>
json_encode($attach_file_def)
+ );
+
+
+ $myColumnDefs[3] = array
+ (
+ 'name' => "3",
+ 'values' =>
json_encode(array( array('key' => 'value_email', 'label'=>lang('email'),
'sortable'=>true,'resizeable'=>true),
+
array('key' =>
'value_select','label'=>lang('select'),'sortable'=>false,'resizeable'=>true)))
+ );
+
+
+ $content_email =
$this->get_vendor_email(isset($ticket['vendor_id'])?$ticket['vendor_id']:0);
+
+ $datavalues[3] = array
+ (
+ 'name'
=> "3",
+ 'values'
=> json_encode($content_email),
+ 'total_records' =>
count($content_email),
+ 'permission' => "''",
+ 'is_paginator' => 0,
+ 'footer'
=> 0
+ );
+
+
+
//----------------------------------------------datatable settings--------
+ $msgbox_data = $this->bocommon->msgbox_data($receipt);
@@ Diff output truncated at 153600 characters. @@
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- [Fmsystem-commits] [6733] new app: helpdesk,
Sigurd Nes <=