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Re: [discuss] GROUPWARE - what is it, anyways?
From: |
Thomas Aeby |
Subject: |
Re: [discuss] GROUPWARE - what is it, anyways? |
Date: |
Fri, 9 Feb 2001 10:51:40 +0100 (CET) |
On Thu, 8 Feb 2001, Sander Vesik wrote:
> On Thu, 8 Feb 2001, Thomas Aeby wrote:
>
> > * document management (in contrast to mere shared file access)
> > * workflow management
> > * knowledge databases
> > * telephony integration
> >
> > Less general applications:
> >
> > * call tracking
> >
> > ...
> >
>
> Maybe. Could you write up a spec by what each is and how it fits within
> the framework? I'm just not sure I'm familiar with all the terms...
There's not enough time to write complete specs, but...
document management: stores arbitrary documents, indexes them in different
ways (classification, full-text, etc.), archives, maybe converts them
(so that a non-MS-Office user can view/print MS-Office files for instance),
revision control
workflow management: example: an online order has to be filled in by a user,
then it must go to a project leader for comments/signature, then must be
signed by at least two department leaders, then go to the logistic
departement,
...
knowledge database: ?????
some means of modelling know-how - haven't yet seen a good solution for
this
telephony integration:
1. => Unified Messaging: Access voice mailbox like you access your E-Mail
mailbox, get announced, who called you when, etc.
2. => complete control over telephony: configure call forwarding ("if I'm
not at my desk forward any calls for me to my co-workers"), invoke
calls by clicking on address book entries, call distribution ("forward
incoming call to whoever seems to have time to answer")
call tracking:
As Heinz-Josef Claes pointed out this is probably just a special case
of workflow.
(call tracking: example: Bugzilla, Remedy, Support Manager at
Sourceforge,...)
Kind regards,
Tom
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Re: [discuss] GROUPWARE - what is it, anyways?, Dan Kuykendall, 2001/02/08
Re: [discuss] GROUPWARE - what is it, anyways?, Thomas Aeby, 2001/02/08
Re: [Evolution] Re: [discuss] GROUPWARE - what is it, anyways?, Heinz-Josef Claes, 2001/02/09
RE: [Evolution] Re: [discuss] GROUPWARE - what is it, anyways?, John Murray, 2001/02/08
Re: GROUPWARE, Dan Kuykendall, 2001/02/08