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Re: General GNATS setup questions.
From: |
Hans-Albert Schneider |
Subject: |
Re: General GNATS setup questions. |
Date: |
Tue, 2 Jul 2002 23:52:37 +0200 (CEST) |
Hello Peter,
there are unfortunately not much details in your question, so let
me ask for some. There is some wild guessing involved when I ask
these questions, so pardon me if you think they make look you
silly.
>>>>> "PL" == Peter Losher <address@hidden> writes:
PL> I am setting up a new GNATS (w/ GNATSweb) install, and I
PL> used the 4.0-beta1 software. Most of it has gone
PL> smoothly, however I do have a couple of questions:
Some basic stuff first:
Did you modify dbconfig? If so, what did you change?
Are you using one ore more databases? Is the file
.../etc/gnats/databases (global list of databases) in place? Is
there a database named "default"? Did you run "mkdb" for every
additional database?
Are you sure that you got the syntax of the categories file, the
responsible file, etc. right?
PL> - In GNATS, when responding to a ticket via email, it
PL> generates another new ticket instead of appending it to
PL> the previous one. Isn't it supposed to key off the
PL> subject line for that?
Yes, it is supposed to do this. There has been some discussions
recently concerning the regular expressions used for this
purpose. There may be a fix in the CVS.
Can you give us an example of a subject line where it does not
work?
PL> - In GNATSweb, whenever I try to set the category in a
PL> query (and not have it set to "all") it comes back with a
PL> "Return code: 415 - Invalid expression." Is that a known
PL> bug, or is something misconfigured on my end? Flipping it
PL> back to "all" works fine (but I don't want all the
PL> tickets listed) :)
I am not yet using GNATS4, but I don't remember such a thing
mentioned on the list. Do your categories have other characters
than alpha-numerics in their names? Do you encounter the problem
whenever you select a single category (no matter which), or only
with a certain category, or only when you select several
categories?
Please provide more info to the list. Please do not send it to
me, as I am currently very busy, and I will leave for vacation
this weekend.
Hans-Albert
--
Hans-Albert Schneider
Munich, Germany
EMail: address@hidden
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