We now have a good documentation team for lilypond, and a good
number of them are gradually moving into bugfixing and
programming. The thing we lack -- one of the last "unhealthy"
portions of the lilypond project -- is an "email support" team.
We need more people answering these simple questions, so that
advanced programmers don't do it.
If we could get a dozen people signing up for such duties, it
would be great. Assuming they're spread across the world and/or
check their emails at random times (ok, that's not realistic, but
bear with me), then simple questions would receive an answer
within two hours. And since this "User Support Team" wouldn't be
overworked doing documentation, they'd be really polite and
friendly and fuzzy feelings would abound.
Frankly, the answer doesn't even need to be correct. I mean, if
you /think/ you have the right answer, but aren't completely
certain... answer anyway! In the worst case, you'll make a
mistake, and advanced user will send a correction in a few hours.
You'll learn from that. And the questioner will still get a warm
and fuzzy feeling from seeing both your attempted answer and the
correction. It'll emphasize that you're just another user who is
trying to help out.