| Overview |
 |
|
 |
The ITIL Foundation certificate in IT Service Management demonstrates a minimum level of proficiency in the core concepts and principles of the ITIL terminology structure concepts and principles of IT Service Management.
The course is based on ITIL 2011 Edition.
TOP |
|
|
|
| Key Objectives |
 |
|
 |
- Understand the best practices documented in ITIL Foundation Certificate in IT Service Management Syllabus
- Learn the principles, terminology and vocabulary used with ITIL
- Describe the IT Service Management processes and their inter-dependencies and linkages
- Appreciate implementation aspects
- Pass the ITIL Foundation Certificate examination
TOP |
|
|
|
| Who Should Attend |
|
|
|
IT Managers, IT Service Management Professionals, IT Quality Assurance
TOP |
|
|
|
| Pre-Requisites |
|
|
|
There are no pre-requisites to attend the course. General IT knowledge is assumed
TOP |
|
|
|
| Course Outline |
|
|
|
1. Introduction
- Overview of ITIL Qualification, Publications and Exams
- Evolution towards ITIL V3 or ITIL 2011 edition
2. Service Management as a practice
3. The Service Lifecycle
- The Structure, Purpose, Scope, Objectives, Components, Vocabulary and Interfaces
- ITIL Service Life cycle
4. Service Strategy
- Strategy Management for IT Services
- Service Portfolio Management
- Business Relationship Management
- Financial Management for IT Services
- Demand Management
5. Service Design
- Design Coordination
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
6. Service Transition
- Transition Planning and Support
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Knowledge Management
7. Service Operation
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- The functions of:
- IT Operations
- Technical Management
- Application Management
- Service Desk
8. Continual Service Improvement
- The Continual Service Improvement Framework
- Role of Measurements
9. Technology and Architecture
- Generic requirements for an integrated set of Service Management Technology
- Understand how Service Automation assists with incorporating Service Management processes
10. Competencies and Training
11. Deploying ITIL
12. Mock exams TOP |
|
|
|
| Training and Exam Duration |
|
|
|
Training: 3 days.
The course material shall be issued on the first day of the course during registration.
Exam: 60 minutes (1 hour) duration
The exam may be scheduled at a Pearson Vue testing centre close to your location (www.pearsonvue.com).
TOP |
|
|
|
| Exam Pattern |
|
|
|
The ITIL Foundation exam consists of 40 multiple choice questions.
The exam is closed-book, i.e. no materials are allowed to be used. The candidate must achieve at least 65% (26 out of 40) of the total score possible to pass.
TOP |
|
|
|
| Course Instructor: Dr Nitin Bhawsar |
|
|
|
Dr. Nitin Bhawsar has more than 25 years experience in the areas of Information Technology, Project Management, Telecommunications and Customer Service Solutions.
Dr. Nitin started his professional career in 1984 and has worked in the capacities of a Systems Manager, CIO, Chief Consultant, Head of Quality, General Manager-Delivery and Vice-President-Client Delivery. He became a professional trainer in 2003 and he, currently teaches courses on Software Testing, Software Quality, Requirements Engineering, Project Management, ITIL, CISSP, Requirements Engineering, CoBIT, IT Governance, SOX, Six Sigma and more.
Nitin is an accomplished trainer having taught professionally across Asia, Europe, Africa and America. As a strong believer in professional certifications, he teaches many courses that help individuals to attain formal qualifications. His students constantly achieve high passing rates.
Nitin has Bachelors in Mechanical Engineering and has a Master of Science. He did his PH.D (IE - Simulation Software), and went on and completed his Post Graduate in Operations Management before doing a Masters of Business Administration.
Dr. Nitin has the following professional credentials to his credit:
- Certified Scrum Master, 2011
- CPRE - FL, 2010
- ISTQB CTAL, Certified Tester Advanced Level - having passed all Advanced Examinations
- ISTQB CTAL-TM, Certified Tester Advanced Level - Test Manager, Dec 2007
- CISSP-ISSEP “Information Systems Security Engineering Professional, ISC2, USA
- ISTQB CTAL - TT, Certified Tester Advanced Level - Technical Tester, Oct 2007
- ISTQB CTAL-FT, Certified Tester Advanced Level Functional Tester, Oct 2007
- DCL - Diploma in Cyber Law, Asian School of Cyber Law, Oct 2007
- CSTE - Certified Software Test Engineer, QAI, USA, Sep 2007
- CAP - Certification and Accreditation Professional, ISC2, USA, June 2007
- CCSA - Certified in Control Self Assessment, IIA, USA, May 2007
- ITIL Foundations Exam, EXIN, UK.
- CFC- COBIT Foundation Certificate, ISACA, USA
- PMP “Project Management Professional”, PMI, USA
- CSSBB “ Certified Six Sigma Black Belt Candidate, Symbiosis University, 2007
- CVA “Certified Vulnerability Assessor, DNV, December 2006
- CISSP- Certified Information Systems Security Professional, ISC2, USA, 2006
- ISEB-ISTQB “Software Testing Foundation Course, May 2006
- IRCA Certified Lead Auditor BS7799-2:2002, August 2005
- PRP - Prince2 Registered Professional, Sianti (UK) Trained, March 2005
- IRCA Certified Lead Assessor ISO 9000:1994, March 2000
- C-CMM -Certified in Capability Maturity Model, Software Engineering Institute
- CSQA - Certified Quality Analyst, Quality Assurance Institute, USA, Jul 1998
- CISA - Certified Information Systems Auditor, ISACA, USA, Jun 1998
- CEng - Chartered Engineer, Institution of Engineers (India), Feb 1997
TOP |
|
|
|
|
| |
Registration Details |
|
| |
Registration Fee
MYR 3,260 per participant (inclusive of the exam fees)
- 10% early bird discount for registrations received on or prior to March 16th, 2012.
- 10% group discount for four or more registrations from the same company.
- 15% group discount for nine or more registrations from the same company.
One discount scheme applicable at a time.
Fees is inclusive of refreshments, lunch & workshop kit.
Course Venue
Concorde Hotel Kuala Lumpur
No. 2, Jalan Sultan Ismail
50250, Kuala Lumpur
Course Timings
0900 to 1700 hrs
Course Registrations
To register, please email at address@hidden name of the participants and the billing instructions. Alternately, please request for a registration form via email.
More Information
Vishal Manghani
Processworks Sdn. Bhd.
Level 26, Menara IMC
No.8, Jalan Sultan Ismail
50250, Kuala Lumpur
Tel: +603-2039 4712, +6012-239 2772
Fax: +603-2031 8359
Email:
address@hidden
Web:
www.processworksgroup.com
Registration Terms
- Course fee shall be paid in favor of "Processworks Sdn Bhd”.
- Any cancellations received within the last ten calendar days would be liable for 50% of the course fees.
- No-shows shall be fully charged.
- The exam fees is for the first attempt only.
TOP |
 |
|
| |
Contact Details |
|
| |
Singapore
Processworks Pte. Ltd
100, Jalan Sultan
#09-05, Sultan Plaza
Singapore 199001
Tel: +65-6295 5063,
+65-6299 5023
Fax: +65-6234 4357
address@hidden
Malaysia (Kuala Lumpur)
Processworks Sdn. Bhd.
Level 26, Menara IMC
No.8, Jalan Sultan Ismail
50250, Kuala Lumpur
Tel: +603-2039 4712,
+6012-239 2772
Fax: +603-2031 8359
address@hidden
group.com
India (Bangalore)
Processworks Information Technology Pvt. Ltd.
82/83 Borewell Rd, Whitefields
Bangalore 560055, India
Tel: +91-80 41903847
Fax: +91-80 28456467
address@hidden
TOP |
 |
|
| |
ITIL and ITIL Infrastructure Library is a registered trade mark of the Cabinet Office.
|
|
|
|
