Geof,
thanks again for your help.
Indeed I am running SP1.
Here is what I have on my computer at this point:
I have a bunch of applications (seen in the control panel/Programs/Programs and Features)
named:
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
I just downloaded and installed the following
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
but i get the same error.
Is there anything else that is required?
thanks
Achilleas