Re: [Savannah-help-public] bugsdb <-> mailing list connection

[Sylvain Beucler]

Hi,

A lot of people tend to answer to the notification mail as if they
were geniune e-mails. This is usually messy because 1) 'Cc:' are often
forgotten and 2) the answer is not added to the tracker, which make it
harder for the project team to follow what is going on with a given
request.

As a result we use a FULL CAPS invalid e-mail address to make it clear
that one should not reply to the notification mail. We could also add
a "DON'T REPLY TO THIS MAIL" header as I saw in some Bugzilla
installation but that would be a bit too much for my taste :)

If you want to communicate directly with somebody (or vice-versa), the
real user e-mail is present in the To: or Cc: field of the notification
mail.

-- 
Sylvain

On Sun, Apr 01, 2007 at 07:41:18PM +0200, Anton Ertl wrote:
> Sylvain Beucler wrote:
> > 
> > Hi,
> > 
> > Posting bugs to Savane through a mail interface is currently not possible.
> 
> Ok, any chance of at least getting the correct mail address for the
> submitter/commenter in the From: or a Reply-To:?
> 
> > > From: "Anton Ertl" <address@hidden>
> > > 
> > > [...]
> > > 
> > > However, there is one remaining issue with both bug databases:
> > > 
> > > When I change something or write a comment through the web interface,
> > > then the From: address of the mail is
> > > 
> > > From: Anton Ertl <address@hidden>
> > > 
> > > even though the system knows my email address and displays it in the
> > > profile, so probably no direct communication through email to someone
> > > submitting a bug report is possible.