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RE: [Ruqueue-user] problem with install
|
From: |
John Fulton |
|
Subject: |
RE: [Ruqueue-user] problem with install |
|
Date: |
Wed, 7 Dec 2005 13:22:04 -0500 (EST) |
This is odd. I've played with the URL and what I
would expect via the directory. Starting with:
http://helpdesk.exceedtech.net/index.php
I see:
--------------------------------------------------------
Fatal error: Failed opening required 'functions-getters.php'
(include_path='') in
/home/sites/site6/web/functions/functions-widgets.php on line 2
--------------------------------------------------------
but this file is there:
http://helpdesk.exceedtech.net/functions/functions-getters.php
Renaming the file on a test RedHat system produces:
--------------------------------------------------------
Warning: main(functions-getters.php): failed to open stream: No such
file or directory in
/var/www/html/hdrtV1.1/functions/functions-widgets.php on line 2
Fatal error: main(): Failed opening required 'functions-getters.php'
(include_path='.:/usr/share/pear') in
/var/www/html/hdrtV1.1/functions/functions-widgets.php on line 2
--------------------------------------------------------
Doing a chmod 600 produces the same error except the following:
s/"No such file or directory"/"Permission denied"/
Note that you are not getting a warning, which in my cases
above, seems to tell what the problem is. Instead you are
just seeing the error.
Is your PHP hiding the warning or not getting one? Does your
php.ini's error_reporting flag show E_WARNING? The errors above
were produced with the following in my php.ini:
error_reporting = E_ALL & ~E_NOTICE
Try setting your php.ini like the above, restarting apache, and
let me know what you get. You could also send me the portion of
your php.ini that starts with "; Error handling and logging ;"
and ends with the next section (; Data Handling ;).
John
On Mon, 5 Dec 2005, Jeremy Bandre wrote:
> John,
>
> Sorry, I should have removed the redundant files before sending that to you
> last time...during my initial troubleshooting, I used that backup copy for
> easy copying/testing...
>
> The url: http://helpdesk.exceedtech.net
>
>
>
> [root web]# ls -lR
> .:
> total 117
> -rw-r--r-- 1 root site6 1909 Dec 5 17:01 about.php
> -rw-r--r-- 1 root site6 3753 Dec 5 17:01 add_user.php
> -rw-r--r-- 1 root site6 13943 Dec 5 17:01 admin.php
> -rw-r--r-- 1 root site6 1466 Dec 5 17:01 appointment.php
> drwxr-xr-x 3 root site6 1024 Dec 5 17:01 countdown
> -rw-r--r-- 1 root site6 1304 Dec 5 17:01 edit_appointment.php
> drwxr-xr-x 2 root site6 1024 Dec 5 17:01 functions
> -rw-r--r-- 1 root site6 3512 Dec 5 17:01 header.php
> drwxr-xr-x 3 root site6 1024 Dec 5 17:01 images
> -rw-r--r-- 1 root site6 5520 Dec 5 17:01 index.php
> -rw-r--r-- 1 root site6 2711 Dec 5 17:01 lookup_name.php
> -rw-r--r-- 1 root site6 4137 Dec 5 17:01 lookup_netid.php
> -rw-r--r-- 1 root site6 1368 Dec 5 17:01 new_appointment.php
> -rw-r--r-- 1 root site6 15475 Dec 5 17:01 new_ticket.php
> drwxr-xr-x 2 root site6 1024 Dec 5 17:01 reports
> -rw-r--r-- 1 root site6 3531 Dec 5 17:01 reports.php
> -rw-r--r-- 1 root site6 1259 Dec 5 17:01 ruqueue_mysql.php
> -rw-r--r-- 1 root site6 2474 Dec 5 17:01 schedules.php
> drwxr-xr-x 3 root site6 1024 Dec 5 17:01 scheduling
> -rw-r--r-- 1 root site6 17629 Dec 5 17:01 search.php
> -rw-r--r-- 1 root site6 3000 Dec 5 17:01 style.css
> -rw-r--r-- 1 root site6 14906 Dec 5 17:01 ticket.php
> -rw-r--r-- 1 root site6 2444 Dec 5 17:01 user.php
>
> ./countdown:
> total 2
> drwxr-xr-x 2 root site6 1024 Dec 5 17:01 CVS
> -rw-r--r-- 1 root site6 597 Dec 5 17:01 README
>
> ./countdown/CVS:
> total 3
> -rw-r--r-- 1 root site6 41 Dec 5 17:01 Entries
> -rw-r--r-- 1 root site6 40 Dec 5 17:01 Repository
> -rw-r--r-- 1 root site6 45 Dec 5 17:01 Root
>
> ./functions:
> total 443
> -rw-r--r-- 1 root site6 10677 Dec 5 17:01
> functions-admin-groups.php
> -rw-r--r-- 1 root site6 10724 Dec 5 17:01 functions-admin.php
> -rw-r--r-- 1 root site6 55382 Dec 5 17:01
> functions-admin-queues.php
> -rw-r--r-- 1 root site6 14240 Dec 5 17:01
> functions-admin-users.php
> -rw-r--r-- 1 root site6 2454 Dec 5 17:01
> functions-auth-local.php
> -rw-r--r-- 1 root site6 2433 Dec 5 17:01
> functions-auth-ru-ldap.php
> -rw-r--r-- 1 root site6 11247 Dec 5 17:01 functions-date.php
> -rw-r--r-- 1 root site6 20895 Dec 5 17:01
> functions-form-objects.php
> -rw-r--r-- 1 root site6 25550 Dec 5 17:01 functions-forms.php
> -rw-r--r-- 1 root site6 26177 Dec 5 17:01
> functions-general-utils.php
> -rw-r--r-- 1 root site6 40360 Dec 5 17:01
> functions-getters.php
> -rw-r--r-- 1 root site6 15382 Dec 5 17:01 functions-header.php
> -rw-r--r-- 1 root site6 13985 Dec 5 17:01 functions-index.php
> -rw-r--r-- 1 root site6 15197 Dec 5 17:01 functions-ldap.php
> -rw-r--r-- 1 root site6 24426 Dec 5 17:01
> functions-new-ticket.php
> -rw-r--r-- 1 root site6 14172 Dec 5 17:01 functions-search.php
> -rw-r--r-- 1 root site6 9652 Dec 5 17:01
> functions-setters.php
> -rw-r--r-- 1 root site6 15406 Dec 5 17:01
> functions-situation-handlers.php
> -rw-r--r-- 1 root site6 21552 Dec 5 17:01 functions-ticket.php
> -rw-r--r-- 1 root site6 11490 Dec 5 17:01
> functions-ticket-static.php
> -rw-r--r-- 1 root site6 10952 Dec 5 17:01
> functions-ticket-submenu.php
> -rw-r--r-- 1 root site6 10960 Dec 5 17:01 functions-user.php
> -rw-r--r-- 1 root site6 18846 Dec 5 17:01
> functions-widgets.php
> -rw-r--r-- 1 root site6 12137 Dec 5 17:01 ldap.php
> -rw-r--r-- 1 root site6 9864 Dec 5 17:01 ru_ldap_auth.php
> -rw-r--r-- 1 root site6 2657 Dec 5 17:01 ssl_only.php
>
> ./images:
> total 33
> -rw-r--r-- 1 root site6 225 Dec 5 17:01 arrow.png
> -rw-r--r-- 1 root site6 138 Dec 5 17:01 bg.png
> -rw-r--r-- 1 root site6 309 Dec 5 17:01 bl.png
> -rw-r--r-- 1 root site6 93 Dec 5 17:01 bluepix.png
> -rw-r--r-- 1 root site6 293 Dec 5 17:01 br.png
> -rw-r--r-- 1 root site6 160 Dec 5 17:01 bullet.png
> -rw-r--r-- 1 root site6 134 Dec 5 17:01 clearpix.png
> drwxr-xr-x 2 root site6 1024 Dec 5 17:01 CVS
> -rw-r--r-- 1 root site6 262 Dec 5 17:01 down-arrow.png
> -rw-r--r-- 1 root site6 1850 Dec 5 17:01 mysql_logo.png
> -rw-r--r-- 1 root site6 3767 Dec 5 17:01 php_logo.png
> -rw-r--r-- 1 root site6 524 Dec 5 17:01 redhat.png
> -rw-r--r-- 1 root site6 1655 Dec 5 17:01 rulogo.png
> -rw-r--r-- 1 root site6 2590 Dec 5 17:01 rulogo-white.png
> -rw-r--r-- 1 root site6 307 Dec 5 17:01 tl.png
> -rw-r--r-- 1 root site6 309 Dec 5 17:01 tr.png
> -rw-r--r-- 1 root site6 4091 Dec 5 17:01 web_team_logo.png
> -rw-r--r-- 1 root site6 117 Dec 5 17:01 whitepix.png
> -rw-r--r-- 1 root site6 189 Dec 5 17:01 yellow-line-330.png
> -rw-r--r-- 1 root site6 197 Dec 5 17:01 yellow-line-360.png
> -rw-r--r-- 1 root site6 224 Dec 5 17:01 yellow-line-420.png
> -rw-r--r-- 1 root site6 199 Dec 5 17:01 yellow-line-440.png
> -rw-r--r-- 1 root site6 225 Dec 5 17:01 yellow-line-600.png
>
> ./images/CVS:
> total 4
> -rw-r--r-- 1 root site6 1088 Dec 5 17:01 Entries
> -rw-r--r-- 1 root site6 37 Dec 5 17:01 Repository
> -rw-r--r-- 1 root site6 50 Dec 5 17:01 Root
>
> ./reports:
> total 37
> -rw-r--r-- 1 root site6 6298 Dec 5 17:01 functions-image.php
> -rw-r--r-- 1 root site6 4426 Dec 5 17:01
> functions-reports.php
> -rw-r--r-- 1 root site6 8711 Dec 5 17:01 image.php
> -rw-r--r-- 1 root site6 2929 Dec 5 17:01 image_string_box.php
> -rw-r--r-- 1 root site6 8023 Dec 5 17:01 reports.php
> -rw-r--r-- 1 root site6 4139 Dec 5 17:01 surveys.php
>
> ./scheduling:
> total 94
> -rw-r--r-- 1 root site6 9501 Dec 5 17:01 buildings.php
> -rw-r--r-- 1 root site6 3033 Dec 5 17:01 clear_all.php
> -rw-r--r-- 1 root site6 2459 Dec 5 17:01 display_schedule.php
> -rw-r--r-- 1 root site6 17029 Dec 5 17:01 edit_appointment.php
> -rw-r--r-- 1 root site6 3276 Dec 5 17:01 edit_schedule.php
> -rw-r--r-- 1 root site6 10453 Dec 5 17:01 emailer.php
> drwxr-xr-x 2 root site6 1024 Dec 5 17:01 functions
> -rw-r--r-- 1 root site6 9345 Dec 5 17:01 new_appointment.php
> -rw-r--r-- 1 root site6 6612 Dec 5 17:01
> scheduling_cacher.php
> -rw-r--r-- 1 root site6 21415 Dec 5 17:01
> scheduling_reports.php
> -rw-r--r-- 1 root site6 4329 Dec 5 17:01 user_buildings.php
>
> ./scheduling/functions:
> total 130
> -rw-r--r-- 1 root site6 11979 Dec 5 17:01
> functions-admin-queues.php
> -rw-r--r-- 1 root site6 5246 Dec 5 17:01
> functions-appointment.php
> -rw-r--r-- 1 root site6 7450 Dec 5 17:01
> functions-buildings.php
> -rw-r--r-- 1 root site6 36915 Dec 5 17:01
> functions-calendar.php
> -rw-r--r-- 1 root site6 20502 Dec 5 17:01
> functions-display.php
> -rw-r--r-- 1 root site6 31663 Dec 5 17:01
> functions-getters.php
> -rw-r--r-- 1 root site6 2991 Dec 5 17:01
> functions-new-appointment.php
> -rw-r--r-- 1 root site6 9171 Dec 5 17:01
> functions-setters.php
> [root web]#
>
> -----Original Message-----
> From: John Fulton [mailto:address@hidden
> Sent: Monday, December 05, 2005 12:20 PM
> To: Jeremy Bandre
> Cc: 'ruQueue Users'
> Subject: RE: [Ruqueue-user] problem with install
>
> Jeremy,
>
> It looks like you made a copy of the source tree within
> a copy of the source tree. I'm assuming that web should
> be a copy of web-interface and that the only difference
> between them is that web/ruqueue_mysql.php contains your
> password while web/web-interface/ruqueue_mysql.php has
> the default password. Would you agree? Is there a reason
> that you did this?
>
> I know that the default unpakcing of ruQueue doesn't have
> any problems so would you consider installing it in the
> standard way and not having a backup web-interface directory
> in the web-tree?
>
> If you unpack the directory in foo such that:
>
> $ ls foo/
> ruQueue/ ruQueue.tar.gz
> $
>
> >From foo you could type:
>
> $ mv ruQueue/web-interface/ /home/sites/site6/web/
>
> Be sure to type 'rm -r /home/sites/site6/web/' before you do
> that.
>
> If it still doesn't work for you would you send me another
> 'ls -lR' and let me know the URL that is showing you this
> error.
>
> John
>
>
> On Wed, 30 Nov 2005, Jeremy Bandre wrote:
>
> > Here it is:
> > [root /root]# ls -Rl /home/sites/site6/web/
> > /home/sites/site6/web/:
> > total 118
> > -rw-r--r-- 1 root site6 1909 Nov 29 21:21 about.php
> > -rw-r--r-- 1 root site6 3753 Nov 29 21:21 add_user.php
> > -rw-r--r-- 1 root site6 13943 Nov 29 21:21 admin.php
> > -rw-r--r-- 1 root site6 1466 Nov 29 21:21 appointment.php
> > drwxr-xr-x 3 root site6 1024 Nov 29 21:21 countdown
> > -rw-r--r-- 1 root site6 1304 Nov 29 21:21
> edit_appointment.php
> > drwxr-xr-x 2 root site6 1024 Nov 29 21:28 functions
> > -rw-r--r-- 1 root site6 3524 Nov 29 22:12 header.php
> > drwxr-xr-x 3 root site6 1024 Nov 29 21:21 images
> > -rw-r--r-- 1 root site6 5520 Nov 29 21:21 index.php
> > -rw-r--r-- 1 root site6 2711 Nov 29 21:21 lookup_name.php
> > -rw-r--r-- 1 root site6 4137 Nov 29 21:21 lookup_netid.php
> > -rw-r--r-- 1 root site6 1368 Nov 29 21:21
> new_appointment.php
> > -rw-r--r-- 1 root site6 15475 Nov 29 21:21 new_ticket.php
> > drwxr-xr-x 2 root site6 1024 Nov 29 21:21 reports
> > -rw-r--r-- 1 root site6 3531 Nov 29 21:21 reports.php
> > -rw-r--r-- 1 root site6 1259 Nov 29 21:22 ruqueue_mysql.php
> > -rw-r--r-- 1 root site6 2474 Nov 29 21:21 schedules.php
> > drwxr-xr-x 3 root site6 1024 Nov 29 21:21 scheduling
> > -rw-r--r-- 1 root site6 17629 Nov 29 21:21 search.php
> > -rw-r--r-- 1 root site6 3000 Nov 29 21:21 style.css
> > -rw-r--r-- 1 root site6 14906 Nov 29 21:21 ticket.php
> > -rw-r--r-- 1 root site6 2444 Nov 29 21:21 user.php
> > drwxr-xr-x 7 503 504 1024 Oct 10 09:38 web-interface
> >
> > /home/sites/site6/web/countdown:
> > total 2
> > drwxr-xr-x 2 root site6 1024 Nov 29 21:21 CVS
> > -rw-r--r-- 1 root site6 597 Nov 29 21:21 README
> >
> > /home/sites/site6/web/countdown/CVS:
> > total 3
> > -rw-r--r-- 1 root site6 41 Nov 29 21:21 Entries
> > -rw-r--r-- 1 root site6 40 Nov 29 21:21 Repository
> > -rw-r--r-- 1 root site6 45 Nov 29 21:21 Root
> >
> > /home/sites/site6/web/functions:
> > total 443
> > -rw-r--r-- 1 root site6 10677 Nov 29 21:21
> > functions-admin-groups.php
> > -rw-r--r-- 1 root site6 10724 Nov 29 21:21
> functions-admin.php
> > -rw-r--r-- 1 root site6 55382 Nov 29 21:21
> > functions-admin-queues.php
> > -rw-r--r-- 1 root site6 14240 Nov 29 21:21
> > functions-admin-users.php
> > -rw-r--r-- 1 root site6 2454 Nov 29 21:21
> > functions-auth-local.php
> > -rw-r--r-- 1 root site6 2433 Nov 29 21:21
> > functions-auth-ru-ldap.php
> > -rw-r--r-- 1 root site6 11247 Nov 29 21:21 functions-date.php
> > -rw-r--r-- 1 root site6 20895 Nov 29 21:21
> > functions-form-objects.php
> > -rw-r--r-- 1 root site6 25550 Nov 29 21:21
> functions-forms.php
> > -rw-r--r-- 1 root site6 26177 Nov 29 21:21
> > functions-general-utils.php
> > -rw-r--r-- 1 root site6 40360 Nov 29 21:21
> > functions-getters.php
> > -rw-r--r-- 1 root site6 15382 Nov 29 21:21
> functions-header.php
> > -rw-r--r-- 1 root site6 13985 Nov 29 21:21
> functions-index.php
> > -rw-r--r-- 1 root site6 15197 Nov 29 21:21 functions-ldap.php
> > -rw-r--r-- 1 root site6 24426 Nov 29 21:21
> > functions-new-ticket.php
> > -rw-r--r-- 1 root site6 14172 Nov 29 21:21
> functions-search.php
> > -rw-r--r-- 1 root site6 9652 Nov 29 21:21
> > functions-setters.php
> > -rw-r--r-- 1 root site6 15406 Nov 29 21:21
> > functions-situation-handlers.php
> > -rw-r--r-- 1 root site6 21552 Nov 29 21:21
> functions-ticket.php
> > -rw-r--r-- 1 root site6 11490 Nov 29 21:21
> > functions-ticket-static.php
> > -rw-r--r-- 1 root site6 10952 Nov 29 21:21
> > functions-ticket-submenu.php
> > -rw-r--r-- 1 root site6 10960 Nov 29 21:21 functions-user.php
> > -rw-r--r-- 1 root site6 18846 Nov 29 21:21
> > functions-widgets.php
> > -rw-r--r-- 1 root site6 12137 Nov 29 21:21 ldap.php
> > -rw-r--r-- 1 root site6 9864 Nov 29 21:21 ru_ldap_auth.php
> > -rw-r--r-- 1 root site6 2657 Nov 29 21:21 ssl_only.php
> >
> > /home/sites/site6/web/images:
> > total 33
> > -rw-r--r-- 1 root site6 225 Nov 29 21:21 arrow.png
> > -rw-r--r-- 1 root site6 138 Nov 29 21:21 bg.png
> > -rw-r--r-- 1 root site6 309 Nov 29 21:21 bl.png
> > -rw-r--r-- 1 root site6 93 Nov 29 21:21 bluepix.png
> > -rw-r--r-- 1 root site6 293 Nov 29 21:21 br.png
> > -rw-r--r-- 1 root site6 160 Nov 29 21:21 bullet.png
> > -rw-r--r-- 1 root site6 134 Nov 29 21:21 clearpix.png
> > drwxr-xr-x 2 root site6 1024 Nov 29 21:21 CVS
> > -rw-r--r-- 1 root site6 262 Nov 29 21:21 down-arrow.png
> > -rw-r--r-- 1 root site6 1850 Nov 29 21:21 mysql_logo.png
> > -rw-r--r-- 1 root site6 3767 Nov 29 21:21 php_logo.png
> > -rw-r--r-- 1 root site6 524 Nov 29 21:21 redhat.png
> > -rw-r--r-- 1 root site6 1655 Nov 29 21:21 rulogo.png
> > -rw-r--r-- 1 root site6 2590 Nov 29 21:21 rulogo-white.png
> > -rw-r--r-- 1 root site6 307 Nov 29 21:21 tl.png
> > -rw-r--r-- 1 root site6 309 Nov 29 21:21 tr.png
> > -rw-r--r-- 1 root site6 4091 Nov 29 21:21 web_team_logo.png
> > -rw-r--r-- 1 root site6 117 Nov 29 21:21 whitepix.png
> > -rw-r--r-- 1 root site6 189 Nov 29 21:21
> yellow-line-330.png
> > -rw-r--r-- 1 root site6 197 Nov 29 21:21
> yellow-line-360.png
> > -rw-r--r-- 1 root site6 224 Nov 29 21:21
> yellow-line-420.png
> > -rw-r--r-- 1 root site6 199 Nov 29 21:21
> yellow-line-440.png
> > -rw-r--r-- 1 root site6 225 Nov 29 21:21
> yellow-line-600.png
> >
> > /home/sites/site6/web/images/CVS:
> > total 4
> > -rw-r--r-- 1 root site6 1088 Nov 29 21:21 Entries
> > -rw-r--r-- 1 root site6 37 Nov 29 21:21 Repository
> > -rw-r--r-- 1 root site6 50 Nov 29 21:21 Root
> >
> > /home/sites/site6/web/reports:
> > total 37
> > -rw-r--r-- 1 root site6 6298 Nov 29 21:21
> functions-image.php
> > -rw-r--r-- 1 root site6 4426 Nov 29 21:21
> > functions-reports.php
> > -rw-r--r-- 1 root site6 8711 Nov 29 21:21 image.php
> > -rw-r--r-- 1 root site6 2929 Nov 29 21:21
> image_string_box.php
> > -rw-r--r-- 1 root site6 8023 Nov 29 21:21 reports.php
> > -rw-r--r-- 1 root site6 4139 Nov 29 21:21 surveys.php
> >
> > /home/sites/site6/web/scheduling:
> > total 94
> > -rw-r--r-- 1 root site6 9501 Nov 29 21:21 buildings.php
> > -rw-r--r-- 1 root site6 3033 Nov 29 21:21 clear_all.php
> > -rw-r--r-- 1 root site6 2459 Nov 29 21:21
> display_schedule.php
> > -rw-r--r-- 1 root site6 17029 Nov 29 21:21
> edit_appointment.php
> > -rw-r--r-- 1 root site6 3276 Nov 29 21:21 edit_schedule.php
> > -rw-r--r-- 1 root site6 10453 Nov 29 21:21 emailer.php
> > drwxr-xr-x 2 root site6 1024 Nov 29 21:21 functions
> > -rw-r--r-- 1 root site6 9345 Nov 29 21:21
> new_appointment.php
> > -rw-r--r-- 1 root site6 6612 Nov 29 21:21
> > scheduling_cacher.php
> > -rw-r--r-- 1 root site6 21415 Nov 29 21:21
> > scheduling_reports.php
> > -rw-r--r-- 1 root site6 4329 Nov 29 21:21 user_buildings.php
> >
> > /home/sites/site6/web/scheduling/functions:
> > total 130
> > -rw-r--r-- 1 root site6 11979 Nov 29 21:21
> > functions-admin-queues.php
> > -rw-r--r-- 1 root site6 5246 Nov 29 21:21
> > functions-appointment.php
> > -rw-r--r-- 1 root site6 7450 Nov 29 21:21
> > functions-buildings.php
> > -rw-r--r-- 1 root site6 36915 Nov 29 21:21
> > functions-calendar.php
> > -rw-r--r-- 1 root site6 20502 Nov 29 21:21
> > functions-display.php
> > -rw-r--r-- 1 root site6 31663 Nov 29 21:21
> > functions-getters.php
> > -rw-r--r-- 1 root site6 2991 Nov 29 21:21
> > functions-new-appointment.php
> > -rw-r--r-- 1 root site6 9171 Nov 29 21:21
> > functions-setters.php
> >
> > /home/sites/site6/web/web-interface:
> > total 117
> > -rw-r--r-- 1 503 504 1909 Jun 13 20:52 about.php
> > -rw-r--r-- 1 503 504 3753 Jun 13 20:52 add_user.php
> > -rw-r--r-- 1 503 504 13943 Jul 28 06:08 admin.php
> > -rw-r--r-- 1 503 504 1466 Jun 13 20:52 appointment.php
> > drwxr-xr-x 3 503 504 1024 Oct 8 14:15 countdown
> > -rw-r--r-- 1 503 504 1304 Jun 13 20:52
> edit_appointment.php
> > drwxr-xr-x 2 503 504 1024 Oct 10 09:41 functions
> > -rw-r--r-- 1 503 504 3512 Jun 13 20:52 header.php
> > drwxr-xr-x 3 503 504 1024 Jun 13 21:07 images
> > -rw-r--r-- 1 503 504 5520 Jun 13 20:52 index.php
> > -rw-r--r-- 1 503 504 2711 Jun 13 20:52 lookup_name.php
> > -rw-r--r-- 1 503 504 4137 Jun 13 20:52 lookup_netid.php
> > -rw-r--r-- 1 503 504 1368 Jun 13 20:52
> new_appointment.php
> > -rw-r--r-- 1 503 504 15475 Jun 13 20:52 new_ticket.php
> > drwxr-xr-x 2 503 504 1024 Oct 10 10:01 reports
> > -rw-r--r-- 1 503 504 3531 Oct 10 10:02 reports.php
> > -rw-r--r-- 1 503 504 1266 Jun 13 20:52 ruqueue_mysql.php
> > -rw-r--r-- 1 503 504 2474 Jun 13 20:52 schedules.php
> > drwxr-xr-x 3 503 504 1024 Oct 10 09:42 scheduling
> > -rw-r--r-- 1 503 504 17629 Jun 13 20:52 search.php
> > -rw-r--r-- 1 503 504 3000 Jun 13 20:52 style.css
> > -rw-r--r-- 1 503 504 14906 Oct 8 13:46 ticket.php
> > -rw-r--r-- 1 503 504 2444 Jun 13 20:52 user.php
> >
> > /home/sites/site6/web/web-interface/countdown:
> > total 2
> > drwxr-xr-x 2 503 504 1024 Oct 8 14:15 CVS
> > -rw-r--r-- 1 503 504 597 Oct 5 12:52 README
> >
> > /home/sites/site6/web/web-interface/countdown/CVS:
> > total 3
> > -rw-r--r-- 1 503 504 41 Oct 8 14:15 Entries
> > -rw-r--r-- 1 503 504 40 Oct 8 14:15 Repository
> > -rw-r--r-- 1 503 504 45 Oct 8 14:15 Root
> >
> > /home/sites/site6/web/web-interface/functions:
> > total 443
> > -rw-r--r-- 1 503 504 10677 Jun 13 20:52
> > functions-admin-groups.php
> > -rw-r--r-- 1 503 504 10724 Jul 28 06:08
> functions-admin.php
> > -rw-r--r-- 1 503 504 55382 Oct 8 11:12
> > functions-admin-queues.php
> > -rw-r--r-- 1 503 504 14240 Jul 28 06:08
> > functions-admin-users.php
> > -rw-r--r-- 1 503 504 2454 Jun 13 20:52
> > functions-auth-local.php
> > -rw-r--r-- 1 503 504 2433 Jun 13 20:52
> > functions-auth-ru-ldap.php
> > -rw-r--r-- 1 503 504 11247 Jun 13 20:52 functions-date.php
> > -rw-r--r-- 1 503 504 20895 Jun 13 20:52
> > functions-form-objects.php
> > -rw-r--r-- 1 503 504 25550 Jun 13 20:52
> functions-forms.php
> > -rw-r--r-- 1 503 504 26177 Oct 8 12:00
> > functions-general-utils.php
> > -rw-r--r-- 1 503 504 40360 Jun 13 20:52
> > functions-getters.php
> > -rw-r--r-- 1 503 504 15382 Jun 13 20:52
> functions-header.php
> > -rw-r--r-- 1 503 504 13985 Oct 8 12:02
> functions-index.php
> > -rw-r--r-- 1 503 504 15197 Jun 13 20:52 functions-ldap.php
> > -rw-r--r-- 1 503 504 24426 Jul 28 06:12
> > functions-new-ticket.php
> > -rw-r--r-- 1 503 504 14172 Jun 13 20:52
> functions-search.php
> > -rw-r--r-- 1 503 504 9652 Jun 13 20:52
> > functions-setters.php
> > -rw-r--r-- 1 503 504 15406 Oct 8 13:14
> > functions-situation-handlers.php
> > -rw-r--r-- 1 503 504 21552 Oct 8 11:15
> functions-ticket.php
> > -rw-r--r-- 1 503 504 11490 Oct 8 12:04
> > functions-ticket-static.php
> > -rw-r--r-- 1 503 504 10952 Jun 13 20:52
> > functions-ticket-submenu.php
> > -rw-r--r-- 1 503 504 10960 Jun 13 20:52 functions-user.php
> > -rw-r--r-- 1 503 504 18846 Oct 8 11:20
> > functions-widgets.php
> > -rw-r--r-- 1 503 504 12137 Jun 13 20:52 ldap.php
> > -rw-r--r-- 1 503 504 9864 Jun 13 20:52 ru_ldap_auth.php
> > -rw-r--r-- 1 503 504 2657 Jun 13 20:52 ssl_only.php
> >
> > /home/sites/site6/web/web-interface/images:
> > total 33
> > -rw-r--r-- 1 503 504 225 Jun 13 20:52 arrow.png
> > -rw-r--r-- 1 503 504 138 Jun 13 20:52 bg.png
> > -rw-r--r-- 1 503 504 309 Jun 13 20:52 bl.png
> > -rw-r--r-- 1 503 504 93 Jun 13 20:52 bluepix.png
> > -rw-r--r-- 1 503 504 293 Jun 13 20:52 br.png
> > -rw-r--r-- 1 503 504 160 Jun 13 20:52 bullet.png
> > -rw-r--r-- 1 503 504 134 Jun 13 20:52 clearpix.png
> > drwxr-xr-x 2 503 504 1024 Jun 13 21:07 CVS
> > -rw-r--r-- 1 503 504 262 Jun 13 20:52 down-arrow.png
> > -rw-r--r-- 1 503 504 1850 Jun 13 20:52 mysql_logo.png
> > -rw-r--r-- 1 503 504 3767 Jun 13 20:52 php_logo.png
> > -rw-r--r-- 1 503 504 524 Jun 13 20:52 redhat.png
> > -rw-r--r-- 1 503 504 1655 Jun 13 20:52 rulogo.png
> > -rw-r--r-- 1 503 504 2590 Jun 13 20:52 rulogo-white.png
> > -rw-r--r-- 1 503 504 307 Jun 13 20:52 tl.png
> > -rw-r--r-- 1 503 504 309 Jun 13 20:52 tr.png
> > -rw-r--r-- 1 503 504 4091 Jun 13 20:52 web_team_logo.png
> > -rw-r--r-- 1 503 504 117 Jun 13 20:52 whitepix.png
> > -rw-r--r-- 1 503 504 189 Jun 13 20:52
> yellow-line-330.png
> > -rw-r--r-- 1 503 504 197 Jun 13 20:52
> yellow-line-360.png
> > -rw-r--r-- 1 503 504 224 Jun 13 20:52
> yellow-line-420.png
> > -rw-r--r-- 1 503 504 199 Jun 13 20:52
> yellow-line-440.png
> > -rw-r--r-- 1 503 504 225 Jun 13 20:52
> yellow-line-600.png
> >
> > /home/sites/site6/web/web-interface/images/CVS:
> > total 4
> > -rw-r--r-- 1 503 504 1088 Jun 13 21:07 Entries
> > -rw-r--r-- 1 503 504 37 Jun 13 21:07 Repository
> > -rw-r--r-- 1 503 504 50 Jun 13 21:07 Root
> >
> > /home/sites/site6/web/web-interface/reports:
> > total 37
> > -rw-r--r-- 1 503 504 6298 Jun 13 20:52
> functions-image.php
> > -rw-r--r-- 1 503 504 4426 Jun 13 20:52
> > functions-reports.php
> > -rw-r--r-- 1 503 504 8711 Jun 13 20:52 image.php
> > -rw-r--r-- 1 503 504 2929 Jun 13 20:52
> image_string_box.php
> > -rw-r--r-- 1 503 504 8023 Jun 13 20:52 reports.php
> > -rw-r--r-- 1 503 504 4139 Jun 13 20:52 surveys.php
> >
> > /home/sites/site6/web/web-interface/scheduling:
> > total 94
> > -rw-r--r-- 1 503 504 9501 Jun 13 20:52 buildings.php
> > -rw-r--r-- 1 503 504 3033 Jul 28 06:08 clear_all.php
> > -rw-r--r-- 1 503 504 2459 Jun 13 20:52
> display_schedule.php
> > -rw-r--r-- 1 503 504 17029 Oct 10 08:53
> edit_appointment.php
> > -rw-r--r-- 1 503 504 3276 Jun 13 20:52 edit_schedule.php
> > -rw-r--r-- 1 503 504 10453 Jun 13 20:52 emailer.php
> > drwxr-xr-x 2 503 504 1024 Oct 10 09:42 functions
> > -rw-r--r-- 1 503 504 9345 Jun 13 20:52
> new_appointment.php
> > -rw-r--r-- 1 503 504 6612 Jun 13 20:52
> > scheduling_cacher.php
> > -rw-r--r-- 1 503 504 21415 Jun 13 20:52
> > scheduling_reports.php
> > -rw-r--r-- 1 503 504 4329 Jun 13 20:52 user_buildings.php
> >
> > /home/sites/site6/web/web-interface/scheduling/functions:
> > total 130
> > -rw-r--r-- 1 503 504 11979 Jun 13 20:52
> > functions-admin-queues.php
> > -rw-r--r-- 1 503 504 5246 Jun 13 20:52
> > functions-appointment.php
> > -rw-r--r-- 1 503 504 7450 Jun 13 20:52
> > functions-buildings.php
> > -rw-r--r-- 1 503 504 36915 Jun 13 20:52
> > functions-calendar.php
> > -rw-r--r-- 1 503 504 20502 Jun 13 20:52
> > functions-display.php
> > -rw-r--r-- 1 503 504 31663 Jun 13 20:52
> > functions-getters.php
> > -rw-r--r-- 1 503 504 2991 Jun 13 20:52
> > functions-new-appointment.php
> > -rw-r--r-- 1 503 504 9171 Jun 13 20:52
> > functions-setters.php
> > [root /root]#
> >
> > -----Original Message-----
> > From: John Fulton [mailto:address@hidden
> > Sent: Wednesday, November 30, 2005 12:55 PM
> > To: Jeremy Bandre
> > Cc: 'Ramon P. Quezada'; ruQueue Users
> > Subject: RE: [Ruqueue-user] problem with install
> >
> > Jeremy,
> >
> > Can you please send us an ls -Rl of /home/sites/site6/web/?
> > Also, I've CC'd ruqueue-user to keep the discussion on the
> > list.
> >
> > John
> >
> > On Wed, 30 Nov 2005, Jeremy Bandre wrote:
> >
> > > Thanks for the reply Ray....
> > >
> > > I am running the following:
> > >
> > > Cobalt RAQ 4i with Cobalt OS
> > > [root /root]# rpm -qa |grep apache
> > > apache-admsrv-1.3.20-RaQ4_1C7stackguard
> > > apache-openssl-1.3.20-RaQ4_1C7stackguard
> > > apache-devel-1.3.20-RaQ4_1C7stackguard
> > > apache-icons-pacifica-1
> > > apache-conf-shinkansen-4
> > > apache-mod_perl-1.3.20-RaQ4_1C7stackguard
> > > apache-1.3.20-RaQ4_1C7stackguard
> > > [root /root]# rpm -qa |grep php
> > > php-devel-4.0.6-C5_RaQ4
> > > php-4.0.6-C5_RaQ4
> > >
> > > I followed the steps exactly as in the help document:
> > > Extracted the files
> > > mysql -u root -P
> > > created database
> > > ran ruqueue.sql against db
> > > moved the webpages to the html dir
> > > edited the ruqueue_mysql.php file
> > >
> > > I can try to install on a normal RedHat box if you think it has to do
> with
> > > the Cobalt packages.
> > >
> > > Thanks,
> > > Jeremy
> > >
> > > -----Original Message-----
> > > From: Ramon P. Quezada [mailto:address@hidden
> > > Sent: Wednesday, November 30, 2005 12:03 PM
> > > To: Jeremy Bandre
> > > Cc: John Fulton
> > > Subject: RE: [Ruqueue-user] problem with install
> > >
> > > Hi,
> > >
> > > I need some more information to better help you. Can you tell me what
> > > operating system you're running, web server, php version, ruQueue
> > > version you downloaded, and the steps you took to perform the ruQueue
> > > install? Thanks.
> > >
> > > -Ray
> > >
> > >
> > > -----Original Message-----
> > > From: address@hidden
> > > [mailto:address@hidden On
> > > Behalf Of Jeremy Bandre
> > > Sent: Tuesday, November 29, 2005 11:25 PM
> > > To: address@hidden
> > > Subject: [Ruqueue-user] problem with install
> > >
> > > After installing ruQueue, I get the following message:
> > >
> > >
> > > Fatal error: Failed opening required 'functions-getters.php'
> > > include_path='') in
> > > /home/sites/site6/web/functions/functions-widgets.php on
> > > line 2
> > >
> > > Any help would be appreciated....
> > >
> > >
> > >
> > >
> > > _______________________________________________
> > > Ruqueue-user mailing list
> > > address@hidden
> > > http://lists.nongnu.org/mailman/listinfo/ruqueue-user
> > >
> > >
> > >
> >
> >
> >
>
>
>