Re: Error Code 431

[Prashanth Guduru]

-- Yngve Svendsen <address@hidden> wrote:
> Prashanth Guduru wrote:
> 
> >Hi,
> >
> >I have gnats-4.0 installed and have gnatsd running
> on
> >a machine. I have gnatsweb-4.0 setup on my
> webserver
> >machine and have setup the gnatsweb.html
> >appropriately.
> >I now have created 4 databases and whenever anyone
> >tries to create a PR the gnats.lock file in the
> >$GNATSROOT/database/gnats-adm directory doesnt get
> >deleted. After the PR is submitted, the gnatsweb
> page
> >says "Error : unparseable reply from server". When
> >queried i can see the PR created. I have also tried
> >creating a PR using send-pr from  a different
> machine
> >than the one that runs gnatsd and has databases on
> it.
> >I have set the GNATSDB env variable for this to
> work.
> >send-pr creates a new PR but i have also observed
> the
> >gnats.lock file is created and then deleted by the
> >send-pr. I have been having difficulties figuring
> out
> >why gnatsweb's create PR request is not being
> handled
> >properly by the gnatsd. Is there a way i can view
> the
> >logs/output of gnatsd. Have anybody seen this kinda
> >behaviour before. THanks in advance.
> >  
> >
> Sorry to hear you are having difficulties.
> 
> GNATS logging is still an undocumented mess.
> However, the first thing I 
> would advise you to do is to turn on debug output in
> Gnatsweb. Simply 
> add the string "?debug=all" to the URL you use to
> access Gnatsweb. Thus, 
> the access URL should read something similar to
> this:
> 
> http://www.example.com/cgi-bin/gnatsweb.pl?debug=all
> 
> Yngve Svendsen
> Gnatsweb maintainer
> 

Hi Yngve,

THanks for your prompt response. I have actually done
that, i mean having "?debug=all" appended to the url. 
I have 2 different databases, the first one i created
was "test", it doesnt have any categories except for
the default ones.
I can create a PR using GNATSWEB in the test database
with no problem of the gnats.lock file being left
undeleted. So what i did was i did ?debug=all for both
the cases, i mean for the test database and for the
other database.Heres what i observed.


client_cmd:

subm


server_reply: 211 Ok.

client_cmd:

To: bugs
CC:
Subject: address@hidden
From: address@hidden
Reply-To: address@hidden
X-Send-Pr-Version: gnatsweb-4.00 (1.124.2.2)
X-GNATS-Notify: 

>Notify-List:    address@hidden
>Category:       pending
>Synopsis:       address@hidden
>Confidential:   yes
>Severity:       critical
>Priority:       high
>Class:          sw-bug
>Submitter-Id:   medc
>Originator:     address@hidden
>Release:        address@hidden
>Organization:
address@hidden
>Environment:
address@hidden
>Description:
address@hidden
>How-To-Repeat:
address@hidden
>Fix:
Unknown
>Unformatted:
.


server_reply: 210 PR added. 



THis is the last client command that is run in both
the cases. For the test database i can see the
server_reply: 210 PR added and in case of the other
database when PR is created the "server_reply:" is
empty and thats when i get "Error: Unparseable reply
from server" and that follows the "Problem Report
Sent. THank you for your report...........". I have
closely observed the both databases, except for the
categories there is no difference in them atall. I
dont quite understand why isnt there a 210 PR added
response from server and why is'nt the gnats.lock file
getting deleted. Any comments.

Regards,
Prashanht





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