Fwd: Re: Error Code 431

[Yngve Svendsen]

(sorry I am sending this to you twice, Prashanth, but I forgot to cc 
help-gnats)

At 07:17 10.09.2003 -0700, Prashanth Guduru wrote:
> Hi Yngve,
>
> THanks for your prompt response. I have actually done
> that, i mean having "?debug=all" appended to the url.
> I have 2 different databases, the first one i created
> was "test", it doesnt have any categories except for
> the default ones.

(snip)


> THis is the last client command that is run in both
> the cases. For the test database i can see the
> server_reply: 210 PR added and in case of the other
> database when PR is created the "server_reply:" is
> empty and thats when i get "Error: Unparseable reply
> from server" and that follows the "Problem Report
> Sent. THank you for your report...........". I have
> closely observed the both databases, except for the
> categories there is no difference in them atall. I
> dont quite understand why isnt there a 210 PR added
> response from server and why is'nt the gnats.lock file
> getting deleted. Any comments.

I have seen similar things happening before and am pretty sure that what 
happens is that gnatsd stumbles upon some config problem in the second 
database during PR submission and that it gets so confused that it crashes. 
That would explain why it never gets as far as to give the 210 confirmation 
message and thus also never deletes the lock file. Of course, gnatsd should 
never crash, no matter what, so if I am correct, this would certainly be a bug.

There are two ways to attack this. The simplest is probably if you check 
the setup of the second database very carefully, especially the syntaxof 
all the config files. The other way is to attach a debugger to the gnatsd 
process and see where it crashes. Unfortunately, I have too little 
experience with that kind of thing to advise you. I suggest you try to go 
very carefully through the setup and report what you find.

Perhaps Andrew can contribute some further advise on this?

- Yngve